Firkins Mitsubishi

Working with Firkins has been a roller coaster ride for sure. I bought my 2020 Jeep Grand Cherokee Trailhawk in 2021 at Jerry Ulm in Tampa, and also purchased the platinum warranty plan and I am really happy I did. The vehicle I wanted wasn’t available anywhere else so drive up from Bradenton to purchase it. Everything was fine until 2024 when I noticed the touch screen delaminating. Didn’t want to drive to Tampa for service so contacted Firkins. They had to order the screen, popped in, they swapped it, warranty covered it, paid the $100 co-pay and zipped out. Then in early January 2026, I got an error message “Service Air Suspension Immediately”, which sounded serious and when I looked it up, it was. I contacted Firkins and got an appointment. Took my Jeep in and then got a message from the service rep that there was a leak in the water pump, a head gasket leak, and issues with the air suspension. After digging into it, they said the water pump, gaskets and seals were covered by my warranty, but the suspension block and compressor were not, they would cost over $3,000. Yikes. But it had to be done so I gave approval. It took almost a week and during that time I dug into my warranty which I found stated it covered air suspension parts including the pump. The only pump on air suspension is the compressor pump. I contacted Firkins and after they checked again, yup, it was covered, only $100 deductible. Work was done and off I went, again. In the next couple days I saw a leak of something under the radiator area, looked like transmission fluid and also keep getting the message “Stop/Start Service Not Available”. Contacted Firkins, and off I went again. Then I was told I needed to have my radiator replaced and my hood switch, and those are not covered under my warranty, that would cost around $2,300. Yikes again. So once again, I dug into my warranty and… you guessed it, yes it was covered. Once again, $100 deductible. After that work was done, I went to pick up my Jeep but was told the hood switch was on “indefinite backorder”, probably will take 6 months to get. I figured when that came in, I’d get it replaced. As soon as I started driving, a loud CHIME went off and my dash report the hood was open. A few seconds later, again. And again. And again. Did it EIGHT times before I got to the edge of the parking lot. There is NO WAY I could drive like that and keep my sanity. Especially not for 6 months. So I turned around, had to push the point a LOT, and they finally disabled the switch. That stopped the chimes, but I still got one warning when I started it. So I went home, shopped around and found original Mopar switches and latches online for around $25. I contacted Firkins and asked if I bought a switch would they install it and luckily they said yes. So I overnighted the switch, stopped at Firkins and they did the work quick and I headed out the door. For now, everything works correctly. Not sure how to “rate” Firkins, it all got done in the end, but they tried to charge me $5,300 for things covered under my warranty and my radiator did not leak until after I had service done at Firkins. Looks like a good place to purchase from, great selection, but be careful with your service work.

Jef and Joe were the best. I wouldn’t change a thing about my experience. And absolutely love the car.

I recently worked with Firkins Mitsubishi while shopping for a new vehicle and unfortunately, my experience did not reflect the level of transparency I expect in a dealership. While the staff was initially responsive, there were notable discrepancies between what was discussed and what appeared in the lease paperwork. Several fees were either not disclosed upfront or padded without explanation, and the lease structure changed without a clear breakdown. I’ve purchased and leased many vehicles over the years—including through dealer auctions—so I’m not new to the process. I value straightforward communication and clean numbers, which I did not receive here. Ultimately, I decided to purchase in Massachusetts with a dealership that provided clear, upfront pricing and a transparent breakdown of all terms and incentives. It’s unfortunate because I was ready to move forward, but the inconsistencies and lack of clarity made it difficult to trust the deal. If you’re considering Firkins Mitsubishi, I recommend reviewing all paperwork carefully and asking for a full itemized lease breakdown in writing before signing anything.

Deception alert! While the sales staff at Mitsubishi was kind, beware of Firkins. They sold a new vehicle to me with damage to the paint on four body panels. They attempted to touch it up with what appears to be a non-matching paint pen but did not disclose the small gouges and chips. It was not visible under the awning they delivered the car under, but it was definitely visible in the sunlight. The actual inspection of the vehicle occurred while large number stickers were on the side of it, which hid three of the damaged locations. Once the damage was discovered by the ceramic coater the next business day, I notified the dealership. Initially they were responsive, but ultimately the general manager had to be contacted. He made excuses, failed to stand behind the integrity and ethics mentioned in the company?s mission statement, and claimed that because he couldn?t see the damage in the videos he had of the car that it did not exist under their possession. I will be taking multiple legal and media actions against Firkins Automotive Group, as they are in direct violation of Florida Statute regarding deceptive practices in the sale of new cars, as someone there clearly knew about the damage or it would not have been ?touched up.?

We love Firkins! Great customer service in both the sales and service departments. Very professional and helpful. We bought there and my parents have bought their cars there. We also take our cars there for service. Always great experience! It?s a pleasure doing business at Firkins! Thank so much!

Mi car has been in the service department for 4 months now. They keep on transferring me from employee to employee and non of them has help me. I have a open case right now with the Mitsubishi and the dealer still hasn't returned my calls. I don't recommend this dealer to no one.

Perfect all around. Great service and communication.

Brett was my salesman amazing customer service didn’t mind answering the million questions I had ended up test driving at least 7 cars before I found the one I had wanted to finance great dealership would defiantly come here again to lease buy or finance a car.... only downside was the finance guy at the Mitsubishi dealership was douchey and tried to rush me into something that I wasn’t ready for.

My husband and I where need of new car ..We went to firkins and Angie help us . SHE was amazing and she helps out so much to get us in a new car for are family thank to sale manger Andre and Angie for all your amazing work and help We are so happy with are new car ...Angie is the most caring person she so understanding ...Thank so much

When I went to look at something.I was scare I wasn't gonna get anything. but this saleswoman name ANGIE LINZY WAITED ON ME .And she work until I GOT WHAT I PRAYED FOR.GOD REALLY BLESS ME and bless ANGIE.I WOULD RECOMMEND PEOPLE TALK TO HER.