Reviews
Do not purchase a vehicle here!
Do not purchase a vehicle here! I have never been to a more crooked dealership. They shut off all the warning lights then when I get the car home warning lights come on and my auto shop tells me it needs a catalytic converter. $3000.00 additional! Go to EdBosarth or ant other place but not Carvilles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
This dealership is amazing they do everything they can to
This dealership is amazing they do everything they can to get you in a new vehicle. They are easy to work with and do a great job at customer care.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service!
Arbrey was amazing! He helped us find the perfect vehicle to fit our budget. Would shop here again and recommend it to everyone. Thanks, guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Had a great experience purchasing my new Ford Fusion.
Had a great experience purchasing my new Ford Fusion. Josh was very helpful and explained everything throughout the whole process. He answered all the questions I had and explained the features of the car. Thank you Josh for helping us find our son's first car!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience working with Matt.
Great experience working with Matt. He got me into the truck I wanted and quickly. Wonderful customer service and great prices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Carville's Auto Mart truly made my car buying experience
Carville's Auto Mart truly made my car buying experience one for the books. From the moment I stepped foot onto their dealership lot, I knew I was in for something extraordinary. The exceptional service, knowledgeable staff, and the magnificent 2022 Chevrolet 1500 made this adventure one that will forever be etched in my memory. First and foremost, the professionalism and friendliness of the Carville's Auto Mart team were remarkable. They greeted me with warm smiles and a genuine enthusiasm that instantly put me at ease. Their expertise in the automotive industry was evident as they guided me through the entire car-buying process, patiently answering all my questions and addressing any concerns I had. I never felt rushed or pressured, which made me feel confident in my decision. I must mention that Carville's Auto Mart went above and beyond in ensuring that the 2022 Chevrolet 1500 I purchased was in pristine condition. They meticulously inspected the vehicle, addressing any minor imperfections before handing over the keys. This attention to detail truly showcased their commitment to customer satisfaction. My experience at Carville's Auto Mart and the journey with my 2022 Chevrolet 1500 was nothing short of extraordinary. From the outstanding customer service to the awe-inspiring performance of the vehicle, every aspect surpassed my expectations. If you're in the market for a vehicle that combines power, style, and exceptional service, I highly recommend visiting Carville's Auto Mart and exploring the wonders of the 2022 Chevrolet 1500.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Marty’s awesome!!
Marty and Bryan are great!! They gave us an awesome car buying experience! They explained everything so well!!! Answered all our questions and had some laughs!!
- Customer service 3.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I wouldn't send my worst enemy to this place.
They are corrupt, dishonest, and incompetent. My wife and I are teachers and have very little time to car shop, but we needed a safe family vehicle that could handle the snow right now. After searching online, we found a couple vehicles at this dealership that we wanted to purchase if we liked them after test driving. We arrived at 8am to the dealership, only to find that most of the vehicles on our list had been sold days earlier but not removed from the website. Despite my gut telling me to leave when it took them hours to find any keys for any of the cars we wanted to look at, I made the mistake of trusting them to sell us a decent car at the very least. Instead, we drove off the lot at 5pm (8 hours later) with a car that wasn't safe to drive and needed repairs doubling the price to make it safe to drive. They've basically ignored us since then, and the windshield replacement they promised is only if we drive 75 miles to and from their car lot to have it done. That would be another 150 miles in an unsafe vehicle whose wheels or drive shaft could come flying off, so I'm not going to do that. We observed several other unscrupulous actions not mentioned in this reveiw, but may be added later. It is fairly obvious that this place has many fake positive reviews... UPDATE: I've been trying to find a compromise / resolution with them but they continue to blow me off. I offered to pay for labor if they pay for parts, they blew me off. I offered to pay more and go 50/50 total and they blew me off. My wife and I are teachers with 3 kids at different schools and have been without a second vehicle for almost a month because the car they sold us isn't drivable without 8K in repairs.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Extremely disappointed in this dealership.
Extremely disappointed in this dealership. They asked so many lenders with my information that it decreased my credit score by 50 points - which is absolutely unacceptable. They did a hard pull of my brother in laws credit as well, when they said they would not. Wasted 4 hours of my time, on 3 different days. At first they offered me $461 for a monthly payment, which I completely walked away from. They told me it'd be less if I had a down payment. So after a few days I went back and offered 2500 as a down payment. They offered $461 AGAIN, while making me wait an hour for this information. The salesman I was working with knew I wouldn't accept an identical offer, because I told him this- so when his manager came & tried to 'persuade' me into what they wanted, it put a REALLY bad taste in my mouth. Lack if respect. Lack of couth. Do yourself a favor and save yourself some problems- GO elsewhere. If you do shop here, DO NOT ACCEPT THEIR FIRST OFFER EVER! - they 100% do better if you stand your ground. I said no twice and had to be extra assertive before then they brought out 4 different payment options that they "could actually offer me". Don't forget - gap insurance in coverage you can obtain from your insurance. They'll try to scare you into it and tell you how much you desperately need it, but check with your insurance agent. If you up your personal insurance coverage, you DON'T NEED the dealerships insurance, which will DROP your monthly payment. They didn't know I used to be an insurance agent, ha. If they woulda treated me properly and offered me those 4 different payment options the FIRST TIME - my credit wouldn't basically be in shambles now and they would have sold a car. They tried to take advantage of me for a sale. They just ain't it. Thanks for nothing.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I’m not a leave a review type of person.
I’m not a leave a review type of person. I’ve bought a lot of cars at many places. But, I had an excellent experience at Carviles Auto Mart. They took good care of me.I am very appreciative of their service and I highly recommend them. This was 4th car I have bought from. Thanks Carvilles!
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
