Skip to main content

Audi Chantilly

(750 reviews)
Visit Audi Chantilly
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 6 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (888) 976-0042 (888) 976-0042
Used (888) 960-9124 (888) 960-9124
Service (888) 963-0074 (888) 963-0074

Reviews

(750 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Chantilly from DealerRater.

Want to share your experience with this dealership?

Write a review

I haven’t bought very many cars, but the experience here

I haven’t bought very many cars, but the experience here was great! They made everything so easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad to hear you had a great experience with us at Audi Chantilly. We appreciate your feedback and wish you many happy miles ahead.

Sales rep knowledgable, patient and accommadating.

Sales rep knowledgable, patient and accommadating. I am not impressed with the service department and their recording system to talk to a human. Completely waste my time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback on your experience with our sales team at Audi Chantilly. We encourage you to contact us directly to discuss your concerns regarding the service department, so we can address them effectively. Your satisfaction is important to us.

Very professional and knowledgeable about the Audi Q7.

Very professional and knowledgeable about the Audi Q7. I have owned one since 2009 and I have experienced all the ups and downs on the vehicle and she knew exactly what to speak about.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with the Audi Q7 at Audi Chantilly. Our team takes pride in their knowledge of our vehicles and appreciates your acknowledgment. It's great to hear that we could meet your expectations.

Repeat customer of Audi Chantilly.

Repeat customer of Audi Chantilly. Love their service and customer centricness. Nasser is our go to person.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued support and kudos to our team at Audi Chantilly. We appreciate the praise for their dedication to service excellence.

Our initial call to the dealership was directed to Nasser

Our initial call to the dealership was directed to Nasser Mojaverian, who showed us several options on what we were looking for. Nasser was very straightforward and described the cars accurately and we drove two cars of which we chose one and ended up with purchasing it. Nasser helped us through the purchase process and delivery of the car to my wife, when he took the time to explain each necessary feature of the car before she drove off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience at Audi Chantilly. We are glad that our team was able to assist you thoroughly from selection to delivery. Your satisfaction with your purchase and the service provided is important to us.

Professional, no xx, competitive price.

Professional, no xx, competitive price. Was very happy with the experience. Overall experience was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank for your positive feedback about your experience at Audi Chantilly. We are glad to hear you were pleased with our professionalism and pricing. We look forward to continuing to serve you in the future.

This is my 2nd car from chantilly audi.

This is my 2nd car from chantilly audi. The service I received on this new car was great. I would recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank your for choosing Audi Chantilly again and recommending our dealership. We appreciate the recognition of our service quality.

My experience purchasing a 2020 Porsche Macan from Audi

My experience purchasing a 2020 Porsche Macan from Audi Chantilly in Virginia was nothing short of disappointing. What began as a promising deal quickly turned into a nightmare of undisclosed fees and hidden issues. Firstly, the advertised price of $36,400 was a far cry from the reality upon arrival. An additional $2,000 was stealthily tacked onto the purchase price for supposed exterior and interior protection, a detail conveniently omitted until I was ready to sign on the dotted line. To compound matters, it was only after the purchase that I discovered a crucial component missing from the vehicle: the two mufflers essential for the vehicle to pass Maryland inspection. Despite the Carfax report boasting of no accidents and regular maintenance, the absence of these mufflers rendered the car unfit for inspection in my home state. Furthermore, the exhaust system itself had a leak, casting doubt on the dealership's claims of thorough inspection. While my salesman, Nasser, was initially responsive to texts and calls, any hope of customer satisfaction quickly dissipated. The dealership's refusal to take responsibility for the vehicle's deficiencies speaks volumes about their commitment to customer care. To add insult to injury, the cost of bringing the vehicle up to Maryland inspection standards amounted to a staggering $7,900. Shockingly, Audi Chantilly only agreed to cover a measly 20% of this expense, leaving me to foot the majority of the bill. In conclusion, my experience with Audi Chantilly was nothing short of a costly mistake. I cannot, in good conscience, recommend this dealership to anyone looking to spend their hard-earned money on a vehicle. Proceed with caution, and if you do choose to purchase from Audi Chantilly, I implore you to bring along a trusted mechanic to avoid falling victim to their deceptive practices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, We take our customer feedback very seriously and would like the opportunity to speak with you about your overall experience with our Sales Team regarding the 2020 Porsche Macan you recently purchased. Can you please send your preferred contact method to me? Thank you, Jason Hoover Audi Chantilly jhoover@penskeautomotive.com

Consumer response

Preferred Contact method: Plamont270@gmail.com

Consumer response

I am extremely disappointed with the lack of follow-up. Despite Jason's assurance that he would reach out to discuss my concerns, it has been over a week and I have not received any contact. This experience has been disappointing and does not reflect well on Audi Chantilly's commitment to customer service.

I drove all the way from Maryland which took me 1.

I drove all the way from Maryland which took me 1.5 hours, I was not disappointed! The entire team that assisted me and was extremely professional and attentive. Carlos was patient, kind and provided exceptional customer service. I would highly recommend this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Audi Chantilly and making the drive from Maryland. It's great to know our team, including their patience and attentiveness, met your expectations. We appreciate your recommendation.

Great experience this morning at Audi Chantilly.

Great experience this morning at Audi Chantilly. When you purchase a luxury vehicle you expect an upscale experience and they delivered!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive feedback about Audi Chantilly. We aim to deliver an upscale experience suited to our luxury vehicles and are glad we met your expectations.