Hiley Buick GMC of Fort Worth

My experience with Hiley GMC has been extremely frustrating and disappointing. I have a 2024 GMC Sierra, and the rear sensor is malfunctioning. I first contacted the service department about a month ago and was told it could take approximately three days to diagnose and repair the issue. I was also told to call back the following day to see if they could get my truck in sooner. I called on three separate occasions and left three messages but never received a return call. I eventually went back to the dealership in person and spoke with another service advisor about scheduling a time to drop off my truck. Because they told me they would need my truck for several days, I explained that I would need a loaner vehicle. I was told they only had a limited number of loaners and that those were being prioritized for customers with transmission problems and other more serious repairs. I completely understand prioritizing major repairs, so I asked if I could simply be placed on a waiting list. I made it clear that I did not mind waiting a few weeks or even a couple of months as long as I could eventually get an appointment with a loaner vehicle. I was told I would be put on the schedule. However, when I called the next day to confirm, I was told I was not on the schedule and that this arrangement was not available to me. To make matters worse, when we purchased this truck from Hiley Used Cars, it was a Certified Used Vehicle and we paid the over $900 “dealer fee” which we were told included the certification fee. After checking on the GM website it is not listed as certified and only has a warranty to 60,000 miles. This is a big deal since certified cars get a 100,000 mile warranty and the reason we did not purchase an extended warranty. We sent multiple emails shortly after the sale asking Hiley Used Cars and our sales person to address and correct this issue, but those requests were repeatedly ignored and went unanswered. This issue is still not resolved. Since then, I have continued to get the runaround. I even called to make a complaint about the lack of communication and professionalism and was told someone would contact me. Once again, I never received a call back. The sensor issue itself may be relatively minor, but that is not the point. This is a 2024 GMC Sierra that we purchased with the understanding that it was a certified used vehicle, and it is still under warranty. A dealership should stand behind the vehicles it sells and make a reasonable effort to take care of its customers. Customers should not have to make repeated phone calls, leave multiple messages, visit the dealership in person, and send multiple unanswered emails just to get warranty service or concerns about their purchase addressed. Another issue was with the financing department. I came in pre approved through my credit union and I specifically said I didn’t want my credit run again to avoid another inquiry on my credit report and the finance manager ensured me it would not be run. However, they did run it and I’ve disputed with the credit bureaus and Hiley will not take it off. It has caused a “ding” on my credit for too many inquiries and 2 of them were from Hiley and GM which I did not agree to. Also the truck was in a previous wreck which was not disclosed. I found this on a carfax report. Based on my experience so far, I cannot recommend Hiley GMC and will be taking my business to Sewell.

Jesus is by far the only person I will be doing business with! Absolute pro!

Oil change was fast. Was able to go in and get the oil change with in 30 minutes

Amazing customer service, people were nice and friendly, and overall a great experience. They gave very good recommendations based on the mileage and explained it all very well.

Excellent Manuel Quintero was my service advisor, and he was very detailed and knowledgeable. The facility is very well maintained and the level of service is excellent.

I appreciated the fast & thorough inspection and repairs to my vehicle. Plus the videos were assuring of the condition of the vehicle.

We love Hiley. This is the fourth vehicle that we’ve purchased from them. And we love their service department.

Excellent people they treat me with respect and very professional professionals service everything they do to my pick up truck well done. I’m so happy with the service.

Chris Pingel did a great job, he was friendly and welcoming and helped me get the truck I wanted. The whole process took about an hr to hr and a half tops. Ive never been to a dealership where the salesman was so knowledgeable, friendly and efficient all the while maintaining their professionalism. I don't ever make reviews but I felt it necessary to give Chris the credit he is owed for doing such a great job. I will be recommending this dealership to family and friends who are looking to purchase a vehicle.

Most amazing dealer ever and the staff out did themselves. Always fantastic service and the dealership is spotless.