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Kunes Ford of Delavan

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,302 reviews)
Visit Kunes Ford of Delavan
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 8:30am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
New (262) 725-0419 (262) 725-0419
Used (262) 725-0449 (262) 725-0449
Service (262) 725-0433 (262) 725-0433

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,302 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The service manager was super Accommodating, he was very

The service manager was super Accommodating, he was very friendly and worked with my crazy schedule. I don’t live or work close but only trust this Kunes Ford location for my big issue needs. I was kept informed and to my surprise the parts came in very quickly and the job was done in just a few short days. Thank you to everyone involved in the repairs. Part department, techs and management! You guys are doing a fabulous job. Everyone is super friendly and willing to help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Fantastic

Very courteous and friendly, the entire staff goes out of their way to make your experience comfortable. Mike Rossi was my salesman, he is the the best salesman I have ever had to deal with. Goes out of his way to make you comfortable. My family has bought 4 vehicles from Kunes Ford, highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kurt, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

Michael and the entire service staff, technician

Michael and the entire service staff, technician included, can’t remember his name, where amazing. They continually kept me informed as to what my issue was and how the best and most affordable way forward was.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Kunes Ford Lincoln Delavan. We are always more than happy to assist you if anything else comes up. Take care!

Must think everyone is an idiot 1800 dollars to change a

Must think everyone is an idiot 1800 dollars to change a 200 dollar part that takes 2 hours to change I know this because I did it already I was a loyal customer but I will never buy another vehicle from Kunes as long as I live I don’t know how they can give a quote like that with a straight face I’ll be sure to show everyone I know the quote and I have many friends with diesel trucks I’m going to stop now as I get more angry by the minute

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Russ - we're struggling to find the quote you received - can you please reach out to us and we'll look into a resolution. Either Megan Tislau, John Janowski or Ton Fohr at 262-728-5544

Service department is excellent!

I always bring my F 150 to Kunes Ford for all my services. The service department always does good work with minimal wait times.My service advisor Jessica kept me well informed of any needs I have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are very happy we could provide you with a positive experience! We hope you have a great day!

Be prepared to spend the day

Had a 12:15 pm appointment on a Saturday. Arrived at 12pm. Test drove car and agreed to purchase car within an hour. Had to wait until 4:30 to sign paperwork and get keys to car. Car needed to be run though safety check due to recall. Thomas was our sales rep. He was very professional and great to work with. Just really disappointed we had to spend our whole Saturday waiting in the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We apologize for the longer than anticipated wait.

I m upset about the arbitrarily added surcharge to my

I m upset about the arbitrarily added surcharge to my bill. $34+ for using a credit card is outrageous. Although I have been pleased with Kunes in the past I am offended by this unethical behavior. I will probably look elsewhere for my next automobile purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (262) 728-5544.

Attention of sales agent to address needs.

Attention of sales agent to address needs. Honest with disclosure of pricing. Extra effort to find incentives and rebates. Fair trade-in value. Variety of credit options with great competitive rates. Friendly atmosphere, loved the closing deal bell!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Jim, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Wonderful Dealership.

Wonderful Dealership..Dane Anderson our salesman has sold us many cars and trucks and the way we were treated Kunes has our business for life.Dane bent over backwards to help us and we always left satisfied.We will definitly buy from Kunes and Dane Anderson again..Thanks.........

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Thanks

Best dealership around !

Best dealership around ! I always work with Dane Andersen and highly recommend you do as well. Very courteous and knowledeable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Kunes Ford Lincoln Delavan! Thanks again for the recommendation, and have an amazing day!