Jimmy Michel Motors

I bought my first vehicle here more than 50 years ago, and multiple vehicles since that time, but those days are over. My wife bought a new F150, which we are 100% satisfied with, but that '10 yr extended warranty' that the 'paper processor' who closed the sale encouraged her to add on, is a completely different matter. That $1948 'extended warranty' which was supposed to 'protect her' (and provide her with 24 / 7 roadside assistance) beyond the Ford 5 year warranty is in fact nothing like what the 'paper processor' led us to believe, and we dispute the suggestion that there was a 'misunderstanding' at the time of purchase. This Real World experience cost us $610 (beyond the $1948 warranty price), but at least she was not stuck somewhere far from home, at night. If there was even an example of Caveat Emptor (Let The Buyer Beware), this is it.

We bought a 2016 Ford Escape in June and it needed a key made which was done at no cost then in a couple of weeks had an issue with a wheel speed sensor that was fixed at no cost and we had them service it yesterday the 12th of October and they were very nice and got it took care of only thing was took longer than expected was told an hour but took almost two hours but at least nothing was broken while working on it like some other place has done in the past also need to be abit more cautious about spilling stuff on the paint by the fuel lid I was able to get it wiped out but otherwise very nice and efficient job well done otherwise so bottom line is if you need anything done I'd recommend thanks for a job

The friendliest service around, they are very attentive and not too pushy!! I was just looking but if I was to buy it would be here😊

One of the most pleasant car buying experiences I’ve ever had. Our salesperson Riley was very knowledgeable and friendly. No high pressure at all. Ray, in the finance dept was also very helpful and explained our options clearly. We were very pleased with the experience!

I'm very impressed with them. They are very friendly and have always contacted me in a timely manner and helped me any way they possibly could.

I sent an email request for info and was pleasantly surprised of a quick return answer. Although I've since purchased a vehicle, I would highly recommend this dealership!

Everyone that we came in contact with was extremely friendly, competent, and professional. They are a small town dealership with an impressively large selection of makes and models. I researched dealerships for weeks within 250 miles of my hometown. This included St. Louis, KC, Memphis, Tulsa, and Little Rock. I chose them because they had the best selection of what I was looking for. I was prepared to go elsewhere but after meeting the staff and negotiating the deal, it was a no brained and we traded with them. Did I mention I drove 3 hours on Memorial Day to do this?

Sent in a request and moments later had a call and email for reply. Set up a time to see the vehicle which was 1.5 hours away. They brought the car (already detailed) to the front door for us to test drive. This was to be a replacement vehicle for the one that was totalled but we hadn't settled with insurance yet. Left a deposit and returned a few days later where the vehicle was all ready. A couple signatures and we were driving home, and all the paperwork arrived 2 days later. No tricks, no pressure, they didn't try to persuade me into a more expensive vehicle; just simple, fast and friendly service.

Person I had talked to on the phone not available when I stooped in, even though I had told them ahead of time when I would be there ( drove 1hr. 30 min. to get there). My test drive was satisfactory but there dealing was all one sided and I had already done my homework on value of my vehicle. I made three other attempts since my visit to make a deal but have only been contacted once. They really do not want my business and there ad "No Body Beats Our Deals" is bogus.

The drive to Aurora was well worth our time and money. The customer service they offer is amazing. I would recommend our salesman Willie to anyone who is interested in purchasing a vehicle. We have purchased vehicles in Springfield from larger dealerships and the service is not comparable.There was a minor tear in the seat that the dealership agreed to fix. They drove to Republic to pick up the vehicle to repair and even washed it before returning. The financing process was seamless.