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Nielsen Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (116 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nielsen Ford from DealerRater.

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Service Experience

Excellent communication and service. I had a warranty issue with Rocky Ridge, a Ford certified jobber and both Michael DeLeo the General Sales Manager and Joe Fattorusso were critical in ensuring that Rocky Ridge stand behind their product, without their personal attention and doggedness this would have been an ordeal. Thank you Nielson Ford team for standing behind and when necassary in front of your customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mr Cranky

I’m an old cranky man. I traveled far to purchase and service truck at dealer. They must be doing something right. I’d recommend to friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Servicing 2015 F-150

I had a 9 am appointment for servicing (the Works) and was on the road by 10 am. The service was performed to my satisfaction and in a timely manner. Thank you Nielsen Ford employees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great flexible service

Had to have a key programmed. Was difficult to coordinate appointment because of our location. They were very accommodating to get the job done and also did an extra service that was needed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Nielsen Ford

The experience of leasing a car from them was a smooth process. They worked with me to get to a price I was comfortable with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Try them

I Had to purchade a vehicle while out state, yet I have it serviced here. Friendly, excellent customer service! Will continue to bring my car here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Stress free

Our sales person Eddie, was very efficient, and easy to work with. Made our car buying stress free and fairly easy. Would definitely recommend Nielsen Ford to anyone searching for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great job

Great quality work. The price it’s amazing they did a great brake repair in my Ford Explorer. Definitely I recommend this dealership amazing work plus quality

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Amazing

I had a car in mind to purchase and they made the process very easy. Instead of going to another dealership further away they went and got the vehicle and brought it back to their facility because it was closer and more convenient for me. I ended up purchasing it and I couldn’t be happier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Recall

Good and courteous! Replaced airbag and dented piece on dashboard which only had a chip originally. I will have to contact them again. Long distance to return for another dashboard piece

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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