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Don's Ford

(457 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
New (315) 971-3416 (315) 971-3416
Used (315) 971-3703 (315) 971-3703
Service (315) 971-3706 (315) 971-3706

Reviews

(457 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don's Ford from DealerRater.

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Purchased 2016 Ford fusion

They were extremely courteous and professional, automobile was very clean and exactly as described. Car was detailed again after I purchased it, paperwork was done and registered with no issue. I would purchase from them again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent

Excellent service! Fast, professional & and very personable! I had just returned from Florida & took my car out of the garage from the winter & had warnings that I had tire issues. They had it up and running in a very short time. I was so pleased that I brought them donuts!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent

Andrew Street was excellent. We didnt get financed on the first vehicle but Andrew found us another vehicle one with a great deal I would definitely shop for another vehicle soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

New car or dream car? Same thing.

Don’s ford associate Andrew Street was attentive, and helped me find my new car without belittling me like other dealerships/dealers- he listened to my requirements and my price range and showed me all the features in a few different cars until I found the right one. Process was straight forward and very explanatory- as well as enjoyable and reasonably timed. He was professional as well as fun and made my first “real” car purchase memorable and fun! The dealership itself is well located, easy to find, clean and very well organized.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Hassel free and the staff is amazing.

The staff was great,I did not have to worry about anything! The sale was handled very professionally and every detail was explained. I will definitely do business here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Customer for Life

I've been driving a Ford since I was 16 years old and all of them have come from Don's Ford of Utica. Great sales who will work to make a deal happen and an attentive service department who do right by their customers. If you want a Ford, this is the place to get it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick & Easy!

I recently purchased my 2016 Ford Fusion from Don’s Ford! I had GREAT customer service and everything was handled perfectly. Any service work i needed- they accommodated to my schedule and was done quickly and efficiently. They worked with my price point and got me everything i wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

great deal

My new deal on my lease went well . Mike Cardello was very helpful. The only thing that I miss is the CD player. I feel that the next three years will be as the past three has been.I really enjoyed my Ford before and I am sure this one will be as good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

Great experience! The sales staff was knowledgeable, friendly and courteous. I would definitely recommend them to anyone in the market for a Ford. They will be my first stop the next time I’m due for another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Pleasant experience

I worked with Jim Marino, he is very pleasant and honest. He does not waste your time and is very helpful. When the time comes and I need to get another new vehicle I would go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.