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Thompson Buick, GMC, Cadillac

(842 reviews)
Visit Thompson Buick, GMC, Cadillac
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (417) 595-4632 (417) 595-4632
Used (417) 449-5274 (417) 449-5274
Service (417) 449-5280 (417) 449-5280

Reviews

(842 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thompson Buick, GMC, Cadillac from DealerRater.

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Very satisfied with my experience at Thompson sales....

Very satisfied with my experience at Thompson sales. Everything was ready to go and all paperwork was as agreed upon. No surprises just plain and honest deal. Vince Hamilton was great to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

Easy Peasy!

These guys are the greatest! After finding the Buick I wanted three hours from my home, I initiated an online conversation with Vince in sales at Thompson. By that afternoon, the business manager, Adam, contacted me. He asked me a few questions. From there, every piece of the transaction was done seamlessly online including my trade in appraisal. I submitted finance paperwork online as well. Through several texts and maybe three phone calls, everything was done as we discussed and when I arrived they (and my new vehicle) were ready and waiting for me. There were NO surprises. It was a pleasant, no haggle, no pressure process from beginning to end. I would absolutely drive there and do it all over again. Thank you Thompson!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy, Pleasant car buying!

WOW! After trying for two weeks to get a deal with a local dealership, I found a Buick I'd always admired at Thompson's website. I reached out to them about it and within two days I was driving three hours away to get my car! They did my trade in appraisal online, finance was done online and when I got there, my vehicle was parked under the front door canopy, shiny, full of fuel and ready to pull out! The process was virtually seamless. No haggling, no pressure. The way car buying should feel. Very, very satisfied with this dealership! Vince - online sales and Adam - business manager, were the perfect duo for my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

I am new to the area and was looking for a new truck. I...

I am new to the area and was looking for a new truck. I searched online for several days and looked at several dealerships, I seemed to keep coming back to Thompson. On Monday morning I contacted them by email. I got a prompt response from Jace in online sales. Then with Adam in finance. I bought a truck in no time, I took it home the same evening. Great service and great people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We look forward to your next visit! Take care!

4 th Vehicle from Thompson Sales Company

4 th Vehicle from Thompson Sales Company, the buying experience is always good and all in all, it was a very organized. pleasant, and fun experience. I would highly recommend Thompson Sales to anyone looking for a new or used vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued business and for the great review!

Although the used car we chose was one of the least...

Although the used car we chose was one of the least expensive offered, we were treated as if it were a new one. Vince Hamilton was excellent at taking care of us and Anthony Jesse handled the financial details in a very professional yet friendly manner. All in all, it was a very organized. pleasant, and fun experience. I would highly recommend Thompson Sales to anyone looking for a new or used vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear you're happy with your purchase experience! Thank you for taking the time to write a review!

Best car buying experience ever!

Although the used car we chose was one of the least expensive offered, we were treated as if it was a new one. Vince Hamilton was excellent at taking care of us and Anthony Jesse handled the financial details in a very professional yet friendly manner. All in all, it was a very organized and pleasant experience. I would highly recommend Thompson Sales to anyone looking for a new or used vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

Great Experience!

We just purchased our 2020 Acadia. The people were friendly and helpful. We never felt pressured. This was a good experience and a great car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! If you're ever in need of more help, please let us know!

Excellant customer service and straight forward information

We wanted a specific vehicle and Jace was great in finding one . At the time we were to pick up our desired vehicle, the dealership went above and beyond to locate and install the few add ons which weren't already installed due to delayed shipping. This was beyond the best car buying experience we have had. No pressure, just good information relayed in a caring way. Jace really went beyond the call of duty to make us happy with our purchase and the process. Really would make a recommendation to deal with him if you want fair and good service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Took me a long time to find a vehicle that I wanted....

Took me a long time to find a vehicle that I wanted. After three trips to Thomspson, Jace Brinkley was the one who made this purchase of mine possible. He was always and still is there to answer any questions or any problems I might have. So thank you again for making this probably one of the easiest car buying experience I’ve had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Thompson Buick GMC Of Springfield and we hope to see you again soon!