Cole Nissan

This dealership was recommended to me by a friend who was very happy with her purchase of a Rogue. It has a great inventory - which many dealerships do not currently have. The first me that I stopped in, a salesperson quickly approached and after talking for a few minutes, went to get the keys to a couple of vehicles that I was interested in. Great - if he had ever returned! It was an extremely hot, humid day. I continued to browse, eventually getting back in my car to get cool. Then, I started walking around the lot again. Two different people who worked there ( possibly mechanics) were travelling from building to building stopped to ask if I had been helped. I told them that I was waiting for the sales person to return. They were very apologetic about my wait. I eventually left without ever seeing the sales person again. Fast forward several months... I returned. I'm not sure what happened at my previous visit but decided to give the dealership another chance. I have been there 3 more times looking around each at a different time of day. I have yet to be helped by anyone! There were no available sales persons out and about the lot! I even parked near their entrance door while I was looking. I admit I did not go inside - but I have never been shopping for a vehicle when I had to look for a person to assist me. I have never felt more invisible! I have since found other Nissan dealerships much more friendly and helpful. Even though this dealership is closer to my home, I will continue to do business with another Nissan dealership - they were willing to acknowledge me and helped me to find the perfect vehicle. I wasted too much time at Cole Nissan in Kalamazoo. I hope others do not have this happen!

Great and fast service . Heard a rubbing sound. We we’re leaving for the UP and needed a safe car. Said they could check things out in 30 minutes. They did and was fixed and on my way. Wonderful service

Everything was very good. No issues. And that’s 10

This is the third new vehicle I have bought at Cole Nissan, all of which i have been very satisfied. The sales staff offer a no pressure buying experience.

Friendly service and quick. Didn't wait long for the oil change. Explanations were good if any thing else needed work . Clean facility's and showroom.

Great professional service by the technicians. We received a friendly greeting and could observe all the work that was being performed. We felt real good when we left.

Awesome experience. Kyle really knew his stuff and got me a great deal on my used titan! I would definitely recommend this dealership! Thanks Cole Nissan!

After leasing 3 vehicles from Cole Nissan Kalamazoo sales rep Steve Glocheski and experiencing the same issue each time I am giving Cole Nissan a one star review. When you lease from Michigan but live in Indiana there’s a special form needed to get your license plates in Indiana. After the second lease information not including this form, which caused anger and confusion at the Bmv, it almost became a joke as we signed for our third vehicle and were guaranteed that “all of the paperwork was in order”. When we went to the bmv, the same thing happened for the third time! The correct paperwork was not included. We were livid. We called Cole and talked to Steve Glocheski, he asked what it would take to make it right. At this point we wanted nothing to do with Cole. We were offered that every service visit we would be brought a rental car, our car would be serviced, detailed, and returned to us. Never was the car “detailed” so it looked like a new car for sale on the Cole lot. I purposely asked Service manager Matt Ferrell for new car detailing and was assured that it would be done. This never happened, a wash and sweep isn’t detailing. And the detailing offer was from Cole. My last service call I didn’t request the detailing, as I assumed there was notation on our account due to the previous errors by Cole. My car came back, not “detailed”. Matt Ferrell said that I didn’t request the detailing, just the oil change and offered that the driver return to detail. I said no. I was done with Cole. I then talked to Dealership manager Jim King. I asked him to email me a letter of apology stating the events of the day and his response was “Why?”. I never received an email from Jim King. I no longer have the Sentra, I turned it in to another Nissan Dealership. Cindy Sleppy

I want to say that I had went to 3 other dealerships and and none of them wanted to help me I found what I was looking for a Cole Nissan very friendly and I will definitely buy my next vehicle from there

STAY FAR FAR AWAY. I would give this place negative stars if I could! bought a car in Decemver of 2018. Everything was inital great no issues at all. January 21st wad when it took a toll, we took our car to the auto shop because it was having engine problems and overheating. We got our car back after paying an 1, 735 dollars in repairs. Not even 5 days later the car started making a rattling noise again. I called Cassie (used sales manager) and I told her about the issues and she said it would be taken care of with the price, we just need to bring the car. We towed it to Coles at 1 am on February 6th. We had heard a thing till February 13th. Left multiple voicemails on the 13th and 14th and still no one was responding. On February 15 I was finally able to get ahold of someone named Eric. He said he couldnt honor what Cassie said, we told Eric we were moving on February 19th and this needed to be taken care of before. Here is the thing that upset us the most, they towed our car to Schoolcraft to get worked on and they were suppose to tow it back to Kalamazoo on February 15 so we could get towed to a different mechanic because our car was incapable of driving at all. The person who was suppose to tow our car back, freaking DROVE our Car!! They didnt even make it half a mile down the road before the engine freaking blew! They absolutely blew our engine and left it in a random parking lot, doors unlocked and emergency lights that then it killed our battery! They left our car there for 4 days!! Without offering to tow it all after they caught the engine on fire. My mother had to tow it to a trusted mechanic and inside the engine there were multiple parts from our vechile found inside the engine. We had to pay an additional 6,000 to get our vechile fixed. That doesnt include all of the rental vechiles, all of the mechanics bills. Stay far far away from Coles Nissan it was an absolutely horrible experience and I would never recommend this place to anyone.