McDonald Mazda South

They had put a car on the website. I found it and immediately wanted it. The salesman contacted me right away. I told him I wanted it and had the money. He said alright he'd get back to me. A few MINUTES later he called and said his manager told him it wasn't available yet. The people trading it in were still driving it because their car hadn't arrived. His manager also told him he didnt want to do any paperwork or monies until it was available. Then when it does come in they would have to do all the inspections before selling it. The salesman kept me updated. We had a lot of correspondence during a 2 week process. On a Monday the salesman calls me and said the paint department was working on it and then it would go to mechanical. I asked how long it might be. He couldn't give me an answer. One of the side mirrors was gone also and had to be replaced. He said he would keep me updated. Tuesday evening I missed a call from him. I called first thing Wednesday morning and he said while he was out Tuesday it was sold. I asked if the mechanical had been finished. He said " I guess they were willing to take that risk ". So my thought was his manager said he wouldn't sell it until the inspections were done, so why did they sell it? When I called and talked to the sales manager, he just kept asking if I had reserved the car. I told him you wouldn't let me give you any monies or anything last week when I told you I would. Then as the conversation went forward he said these people came in off the street and they are local. We prioritize our sales by locals first. You didn't reserve it after it arrived here so we sold it to these people. The mechanical inspection was not finished yet but they wanted it. After hanging up I called the Colorado Attorney General and the BBB and reported them. Its evident to me that this sales manager or someone else in their business wanted the car fir someone they knew. They put the salesman in the middle of a fake story and dragged this out for 2 weeks. The car was going to be for my disabled daughter. Because of the obvious dishonesty, I would never recommend this dealership to anyone. The sales manager kept his dishonesty up to the end. Very underhanded people.

We brought home our brand new car noticed it was damaged the moment we parked it at home and they refused to fix it and said it wasn’t there at delivery. Literally drove it home, my husband noticed it when I was pulling in & we immediately texted a picture. They’re incredibly detailed and highly skilled (who left swirls all over the pant) detailers wouldn’t have missed it. Some back story - we leased the car and it wasn’t yet on the lot so we hadn’t even seen the actual car until we went to pick it up. At pick up the car was parked on a sheet of ice (the sales guy literally fell out of the car it was slippery) tightly between two cars. I wasn’t even provided a safe space to look over the car. I can see where from far away it looks like snow spots but it’s clearly a very deep scratch. I now have a brand new car that I didn’t damage but I either get to drive around with the damage or pay out of pocket to fix! Huge bummer - if you choose buy here check every INCH before you leave! I highly recommend going ANYWHERE else unless you like a damaged car AND being berated and blamed by the dealership for damaged they caused!!!

As a repeat customer, I trusted when I was told that the used car I purchased had "NEW BRAKES". However, just a day later, I had concerns/issues with the brakes and had them inspected by Brakes Plus - turns out that the front brakes were down to 3mm, or about 25%, and in need of replacement. When I brought this up to the dealership and provided proof, I was told that only the rear brakes were replaced and they refused to replace the front brakes. Unless you like being lied to, I would not recommend dealing with this dealership and will advise all of my friends and family to steer clear.

Put a down payment on a car to purchase and had proof of the payment, documents, and agreement with the salesperson to purchase the car the next day when banks are open. Turns out the next day when I went to purchase the car, the salesrep sold the car without even caring about the deposit or documents submitted. DO NOT PURCHASE FROM HERE! They scammed me out of a car and are sleazy. DO NOT GO THROUGH MATT.

Matt Diamond Was exceptional to deal with very friendly upbeat in every way a great person never felt any pressure great environment great person he should move far in the company this is our first Mazda but I can tell you it will probably be back

Matt diamond was very courteous and respectful very friendly knew his job very upbeat made us comfortable in purchasing our first Mazda will definitely be back Matt needs a raise.

Had a 12/10 incredible experience shopping at McDonald Mazda! From our sales consultants -- Steven Valencia and Chris Hannaman to the managers Stephen Lewis (my new bestie) and Jason Sharp -- they made sure we had an incredible time shopping and never felt rushed, pressured, etc. They were upfront about pricing and took the time to explore every avenue to make sure we were set up for success with our CX-70. Customers for life!

I had been going back and forth with a rep for my lease renewal, told them what I was able to put down and what I could afford monthly. Upon going in for my appointment, the rep and his manager quadrupled my down payment and double the monthly. No counter offer, no trying to get me into a different car, nothing. I was told I could just turn my car in but that Mazda would send me a bill for $4000 because of ‘hail damage’ on the roof of my car. I left. GO TO SCHOMP MAZDA INSTEAD!!!! They don’t charge the outrageous ~$800 rep commission fee and they’ll actually provide you with a positive customer service experience. Schomp Mazda brought my car through for a wash and was able to see that it WASN’T actually hail damage. I’ve never been so disappointed than I was at Mcdonald South. Maybe it’s just because I was a woman there on my own and they thought they could pull a fast one.

Charged $101 to simply reset a warning light that was triggered after unplugging electric cable and plugging back in. Works fine and our usual mechanic said there is a service bulletin that only Mazda can reset light. Please don't go to Mcdonald Mazda for any services.

I had my best buying experience at McDonald. Ryland is a genuine and respectful young man. When he was unsure of the answer to any of my questions, he sought out the correct answer instead of guessing. Adam came out while Ryland was moving cars, also very nice and genuine. Ian in finance was wonderful to work with, as well. Who loves that part? I felt at ease and he worked with me to get the peace of mind I was looking for. Ryland went over the features with me (even though it was a used car) before I drive away. Since then, he has helped me figure out how to work some features and checked in to make sure everything is going well. Well worth the drive up from the Springs!!