McDonald Mazda South

Literally the worst experience I've had, and it was my first. My dad came with me to test drive, and we very clearly told our associate Jake that we would... not be buying the car today. Not only did he know nothing about the car, (we don't blame him because it was obvious he was new and wasn't trained well) but after the test drive he gets his General Manager, who comes over to say his owner is in a contest and tried to hard sell us into buying the car today. Also held our keys hostage (we got an appraisal). Worst place ever! Totally lost our business. Totally condescending and won't be surprised if they go under.

By far the worst experience I've ever had buying a new car. A shifty and arrogant staff. You'd have to pay me to get a car from them again.

Very unethical, the most condescending organization I......

I would not recommend this dealership to anyone. The sales lady Gigi was very rude and disrespectful. She was trying to juggle multiple customers and didn't... even care about my time. From the very beginning she didn't even offer me any thing to drink. All they care about is pushing cars to gain levels in their tier system to make a buck and screw the customer. I told them what I wanted and they didn't even price it out for me. I'm very dissatisfied on how they conduct business. I will never buy another Mazda.

I would not recommend this dealership to anyone. The sales lady Gigi was very rude and disrespectful. She was trying to juggle multiple customers and didn't... even care about my time. From the very beginning she didn't even offer me any thing to drink. All they care about is pushing cars to gain levels in their tier system to make a buck and screw the customer. I told them what I wanted and they didn't even price it out for me. I'm very dissatisfied on how they conduct business. I will never buy another Mazda.

I bought a new 2019 CX9 and had the dealer install a clear bra and tint the front windows. During the process the drivers seat was damaged along with the... door panel. When I brought it to the attention of service on Friday, they told me to go see the sales manager. At this point the vehicle only had 742 miles on it. I went back on Monday to talk to the sales manager Javier he basically accused me of the damage and referred me back to service and that it wasn't a warranty item. I called to try and reach Dash Fitz but his voicemail is not set up for his listed direct line and when called in to dealership I was transferred director voicemail. Have yet to hear from Dash or a Mazda zone representative as I requested of Javier. Chrysler dealers never treat customers this way. I'm debating wether to take my loss and trade the vehicle. Especially due to its hesitation when pulling out into traffic and the lack of power from the 4 cylinder engine. But mostly from the lack of customer service. There loss especially since I have a Granddaughter that I'll be buying a car for.

I had an oil change done at McDonald Mazda South Service Station last week and my 2 pairs sunglasses were stolen from my vehicle. It was the only thing... of value in the vehicle and both were taken. When I reached out to the dealership and service station I got the run around and a bunch of statements from them that there employees do not steal. When I reported the thief to the local police department, they reviewed the video recordings available of my vehicle. But, of course there is no video surveillance of the car INSIDE the service station so there was no way for me to prove who stole my items. Needless to say, I never got my items back. This was not my first experience with McDonald Mazda South. I leased a vehicle from my in 2018 and there was a slew of shady business practices that took place (I will write a whole other review about that experience). Every encounter with McDonald Mazda South has been shady and questionable. Which seems to be inline with many of the other reviews posted my people who have experience with McDonald Mazda South. Save yourself the ordeal and go to people you can trust who have integrity !

I test drove a car, loved it, but needed to sleep on it. So I made an appointment for the next morning. The next day they even called to confirm the appointment,... knowing I was driving 2 hours to their dealership. When I got there I spent a good hour checking the car out again and test driving. When I decided to make an offer they informed me it had already been sold to the Mazda dealership next door and the price had raised $3,000. They weren???t even willing to discuss a negotiation. The whole situation was shady. I work hard for my money and it is a big deal to buy a car. I did not feel like this was an honest dealership.

I had the opportunity to work with both Shane and Andy in helping me pick out my new used grand Cherokee. The experience was wonderful with great attention... to detail in customer service, answering all my questions and making the experience of buying a car a pleasure. I recommend these guys to anyone looking to buy a car new or used.

Beautiful facility and showroom. We had to search for a salesman, but once we found one (Ian) he was very helpful. He went through all of the models with... us and talked candidly with us about wanting a larger car for our family. He was easy for us to relate to and talk with as he has a young, growing family as well. He took the time to show us all of the options (leasing vs. buying). My only request would have been that he provide a little more information on specials/promotions. I only found those by going to the website.