Reviews
Write a reviewI needed an oil change for my high performance car so I
I needed an oil change for my high performance car so I took it to my Local ford dealership I?ve never bought a car there but they are always so friendly and I have had a good experience in the past have always used them for all my service and repair needs this time. I decided to wait on my car. I had no one that could pick me up so I stayed in the lobby waiting area , while I was waiting. I saw my car sitting in the parking lot I heard a car crank up that sounded like mine, looking up, I realized it was at that time. I heard the engine being revved up and my car being double clutched which I don?t drive it that way so to a employee that was there I mentioned that I don?t drive my car like that and I didn?t appreciate it being driven that way and didn?t see what reason they would to pull it in for an oil change He said he would say something about that and I said no don?t I don?t want to cause problems so I thought it was probably just a one time thing and then they drove my car back out to the parking lot. It happened again so other than that it was an ok experience. The work was done and they were polite I just didn?t like the way they drove my car.
I needed an oil change for my high performance car so I
I needed an oil change for my high performance car so I took it to my Local ford dealership I?ve never bought a car there but they are always so friendly and I have had a good experience in the past have always used them for all my service and repair needs this time. I decided to wait on my car. I had no one that could pick me up so I stayed in the lobby waiting area , while I was waiting. I saw my car sitting in the parking lot I heard a car crank up that sounded like mine, looking up, I realized it was at that time. I heard the engine being revved up and my car being double clutched which I don?t drive it that way so to a employee that was there I mentioned that I don?t drive my car like that and I didn?t appreciate it being driven that way and didn?t see what reason they would to pull it in for an oil change He said he would say something about that and I said no don?t I don?t want to cause problems so I thought it was probably just a one time thing and then they drove my car back out to the parking lot. It happened again so other than that it was an ok experience. The work was done and they were polite I just didn?t like the way they drove my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Terri , we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Eddie Moore at (205) 280-4100 at your earliest convenience and we will do our best to make this right.
Brad Blankenship is as easy to deal with as you can
Brad Blankenship is as easy to deal with as you can imagine. This is 7-8th vehicle buying from him and Baugh Ford.
Brad Blankenship is as easy to deal with as you can
Brad Blankenship is as easy to deal with as you can imagine. This is 7-8th vehicle buying from him and Baugh Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Robert, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Very pleased
Excellent service today at Baugh Ford. In and out for an oil change in an hour.
Very pleased
Excellent service today at Baugh Ford. In and out for an oil change in an hour.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
New Sale
Wes Russell went beyond the call of duty in helping me find and purchase a new Ford. I would go back to him for any purchase and would recommend Baugh because of him.
New Sale
Wes Russell went beyond the call of duty in helping me find and purchase a new Ford. I would go back to him for any purchase and would recommend Baugh because of him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service review
Had car serviced. Only complaint is no service sticker was left on windshield.
Service review
Had car serviced. Only complaint is no service sticker was left on windshield.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Baugh Ford
This is the first time I bought a vehicle on-line. John @ Baugh Ford made the entire experience very enjoyable. He was forthright with the condition of the vehicle and fixed a tear in the front passenger sear as a part of the purchase price, replacing the leather insert instead of just sewing or patching. All the folks @ Baugh Ford were professional and helpful in every way.
Baugh Ford
This is the first time I bought a vehicle on-line. John @ Baugh Ford made the entire experience very enjoyable. He was forthright with the condition of the vehicle and fixed a tear in the front passenger sear as a part of the purchase price, replacing the leather insert instead of just sewing or patching. All the folks @ Baugh Ford were professional and helpful in every way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2020 F150
Friendly and knowledgeable staff. Great experience!
2020 F150
Friendly and knowledgeable staff. Great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
DWANBOWMAN@ATT.NET
Very friendly. Answered all my questions and explained how to use different things and apps on the car. Thanks Wesley and Brad
DWANBOWMAN@ATT.NET
Very friendly. Answered all my questions and explained how to use different things and apps on the car. Thanks Wesley and Brad
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Baugh Ford, Clanton, Al.
I'm deeply disappointed with the purchase and non repair of my vehicle from this dealer through the internet. Car was delivered with engine not detailed or cleaned and a ding on the roof c pillar. Baugh Ford didn't return my calls or e-mails when requested to reimburse me the $156.50 for repairs. Also, didn't refund Title fees that I had to pay again in GA. My communication was to Tommy, Owner and Brad, General Sales Mgr.
Baugh Ford, Clanton, Al.
I'm deeply disappointed with the purchase and non repair of my vehicle from this dealer through the internet. Car was delivered with engine not detailed or cleaned and a ding on the roof c pillar. Baugh Ford didn't return my calls or e-mails when requested to reimburse me the $156.50 for repairs. Also, didn't refund Title fees that I had to pay again in GA. My communication was to Tommy, Owner and Brad, General Sales Mgr.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Stephen, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Baugh Ford, LLC. We can assure you that it was truly not our intention to disappoint you during this process. Please give Eddie Moore a call at (205) 280-4100 and we will do our best to make this better. We hope to hear from you soon.
Awesome Dealership
The owner of the dealership personally sat down with me and asked what we could do to make this deal happen. He went above and beyond for me and that means a lot. I will certainly stay a customer...
Awesome Dealership
The owner of the dealership personally sat down with me and asked what we could do to make this deal happen. He went above and beyond for me and that means a lot. I will certainly stay a customer...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Johnny, thank you for leaving such a great review and high star rating. We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!