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(544 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Lee Nissan from DealerRater.

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Good Experience

Maddy Harper assisted us in our purchase. Was very helpful and courteous. Impressed by the fact that at a Nissan dealership she knew the details of the used Mercedes and was able to answer our questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi G, thank you so much for your positive comments about John Lee Nissan! If you're ever in need of more help, please let us know!

Go Anywhere but here

The worst experience buying a car and follow up. Got scammed and lied to about amount my bank would finance. Eric Small is terrible salesman. Followed about about vehicle and I quote, “My job is just find out how much money is need to get the person in the vehicle.” No interest in a future business relationship or serving the community. Do yourself a favor and go somewhere else.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

T, we truly appreciate your feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (850) 785-9561.

Shopping for vehicle

Ask for Jermal Tolver, best salesman we have ever worked with...knowledgeable, polite, all around nice young man. The financing process was fast and very straightforward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Patandjim, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

John Lee Nissan

Thank you, Reginald Neely for getting me the best deal available! Your assistance for online shopping help me to get my dream car. You have gone beyond the call of duty! You even delivered my car to me. Thanks again for helping me buy a car without having to come in to the dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Sandra, thank you for taking the time to leave a review for us at John Lee Nissan. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

Northeast buyer (1300 miles away) and am so HAPPY

My salesperson is Reginald and he provided the best service I've ever experienced in purchasing a car (I have had 8 car purchases). He is very friendly, helpful, and very hard working in dealing with my car purchase and a real testament to the excellence and care at John Lee Nissan. We did save thousands of dollars. I also commend Beth who also provided excellent assistance as we waited for my out of state DMV to complete the deal. I only wish they were closer but it was well worth the 1300 mile drive. Praying for your safety and comfort.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at John Lee Nissan! We're looking forward to your next visit with us!

Wonderful Service

For the best sales rep. Ask for E. Walker. She's extremely friendly and knowledgeable. She'll do all she can to get you in the car you want. You won't regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Arthur Rines, thank you so much for your high rating! We look forward to your next visit! Take care!

Dakota

Bernie was very courteous and patient with me as I reviewed the vehicle I purchased. He answered all of my questions and actually prepared the vehicle himself. Very satisfied customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Steve, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much again for your feedback! We hope you have a great day!

Used car

Such a breeze working with Maddy on a purchase of my new car!! She is super nice and made me feel at ease!! I highly recommend checking their inventory and shopping with this lot!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Chris King, thank you for your kind review; we are happy to pass along your comments to the team here at John Lee Nissan! We hope you have a great day!

Etoiel is wonderful

Etioel "E" was wonderful and helpful sales person. She listened to what we were looking for and delivered. Would defintley recommend Etioel and John Lee Nissan to anyone looking for a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dana Wadsworth, thank you so much for your high rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Satisfied Customer

I had the pleasure of dealing with Mr. Eric Small. While he was extremely helpful he was not pushy. He was able to answer all my question. While buying a new car can be stressful he made it a pleasurable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Butch, thank you for taking the time to leave a review for us at John Lee Nissan. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!