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(543 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Lee Nissan from DealerRater.

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Best car buying experience ever!

I had been looking at buying a new car since the beginning of 2020 and stumbled onto the John Lee Nissan website right around the time the pandemic hit the United States in March. I fell in love with this black convertible beetle but, was not able to leave my house due to my autoimmune disease. I called the dealership to inquire anyway and I was connected with Reginald Neely in sales. Reginald is the sweetest sales person I have ver encountered! When I told him my situation he immediately told me that he would be more than willing to bring the car to me for a test drive. Not only did he h bring me the car to test drive but he did it on his day off. A week later, I was speaking with a very nice gentleman in the finance department finalizing my paperwork and later that day my new car was delivered to my house. The easiest and best car buying experience ever. I really feel like Reginald and John Lee Nissan care about how they treat their customers and their customer service is second to none!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Silkotis Washington, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!

2020 Versa - Car for mom!

10 again!!! - Mike Presley I appreciate you so much! I really appreciate the extra time you took with us and specifically, my mom, to get her comfortably in her new car! Being this was the first new car of her life, you and the team at Nissan made the process so easy! And yes she looks good in her new car! Thank you! ❤️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Michelle Jackson, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

Construction worker

The experience was very easy , no hassle . My salesman Fensay Frazier was very knowledgeable of the vehicle and the sale process. I would buy another Vehicle from salesman and company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

James Weeks, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

2019 Frontier SV Crewcab

The experience buying a car at JLN was the best ever and Maddy was very helpful and knowledgeable through the entire process. Love the truck and will do business with Maddy and JLN in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Gdeese29, thank you so much for your positive comments about John Lee Nissan! We are always more than happy to assist you if anything else comes up. Take care!

New Truck

Madeline Harper was very polite and helped us with every thing we ask even gave us a walk though how to work the entertainment system great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Chase Mcmillian, we are so pleased you enjoyed your visit to John Lee Nissan!

Got the truck

No hassle, ask for "E" she was easy to work with, not pushy at all! Great buying experience! I would highly recommend this dealership for your car buying needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Scott E, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

Excellent!!!

We like our new 2020 Altima. My sales associates were T J Washington and Orlando Morales, and they are awesome. I've already recommended John Lee Nissan to many of my friends shopping for new cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

T J Washington, Orlando Morales, thank you for your kind words and this wonderful review! We hope to see you soon!

2017 QX Infinity

Orlando Morales was professional, polite, knowledgeable, and a pleasure to work with. He found me the perfect car and I drove home in my 2017 QX Infinity a happy customer. I have told my co-workers how pleasant my experience was at John Lee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nancy Stehle, thank you for your kind words and this wonderful review! We hope to see you soon!

John Lee Nissan Sales Eric Small, Entire rest of s

My purchase of my 2019 Nissan Frontier could not have been more pleasant. Salesman Eric Small listened and was able to get me the exact truck I wanted, hassle free most professional staff I have ever dealt with. I highly recommend John Lee Nissan for your vehicle needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mark, thank you for your kind review; we are happy to pass along your comments to the team here at John Lee Nissan! Please let us know if there is anything else we can do for you; we are more than happy to help!

New Brake pads

2/28/20 The price quoted for the brake pads did not include $35.00 shop fee and whatever else they included to run the bill up. When I was checking out a woman at the counter was rude, acted like I should have known everything ahead of time. My last visit. They recommend things that have already been done (previous visits) and over charge.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Baf, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing to give us another chance, please contact us at (850) 785-9561 so we can understand your situation better in order to try and turn your experience around. Thank you, John Lee Nissan