Reviews
Excellent customer service.
Excellent customer service. All of the staff were easy to work with throughout the entire purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sabol, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!
They were very good and did whatever they could to get me
They were very good and did whatever they could to get me a new car. I would like to add Steven was very kind and patient with us for the 5 hours we were there!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!
The best in Maryland, Chrissy Frankos & her crew make my
The best in Maryland, Chrissy Frankos & her crew make my worries disappear with my car. #1
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Excellent customer service!
Excellent customer service!!! Tony Icenroad was the best!!!! Satisfied Customer/Honda Owner!! Keep up the good work and excellent service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sharon, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!
Adam Sadler was very helpful, a great salesmen.
Adam Sadler was very helpful, a great salesmen. He had great insight on vehicles. I had a very pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!
They were easy to work with and the process was simple.
They were easy to work with and the process was simple. Had the most inventory of all dealerships we checked.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
I had the displeasure of working directly with Chris
I had the displeasure of working directly with Chris Vanhorn ordering a new 2022 Civic, after being jerked around for over three months and the dealership taking my $1,500 deposit, I was told the car never existed and was replaced with a 2023, raising my payment $110.00 per month. They blamed Honda for changing the car to a 2023 during the production. He even tried to sell me a touring model and an accord (both out of my price range we had already discussed) while I waited months for my car that was never ordered. The General Manger from Heritage FINALLY got involved and basically said it's my problem and it was ME demanding a color choice that was most of the problem. I contacted the executive leaders of North American Honda and they were unresponsive but you need to do this if you are getting mistreated by this dealer. Just Google the corp officers for Honda and then search for their email by name. The Heritage dealerships have some real integrity issues. I would drive further and pick a different dealership if a Heritage sign is hanging outside. In my opinion this a culture within the company that will not put the customer first and will NEVER be your advocate. I even heard how times are tough for them with sales being way down. That too was Honda's fault for not providing then cars to sell.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to review Heritage Honda Bel Air. We sincerely apologize for your less than positive experience and any resulting issues that occurred. Our goal is to provide exceptional service to each customer and we have reviewed your feedback with our team to improve our processes moving forward. We work hard to maintain a high level of customer satisfaction and would greatly appreciate the opportunity to rectify any missteps. If you would like to further discuss the situation, please contact our Regional Sales Director, Michael Barnes, directly at mbarnes@mileone.com or 410.638.5663 so we can ensure your next sales or service experience is consistent with the high standards that match our reputation. Thank you.
I was greeted as soon as i walked into the dealership.
I was greeted as soon as i walked into the dealership. Quickly was given a sales representative, was asked about my wants and needs and soon after i was test driving cars that fit my description! Steven Young was particularly helpful and charismatic!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
My sales person was friendly and kept me informed.
My sales person was friendly and kept me informed. It was a pleasure to work with him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Bel Air so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.
Great attitude !
Great attitude !! Awesome customer service . Made sure everything worked out smooth. Thank you for all your help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!