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Heritage Honda Bel Air

(5,499 reviews)
Visit Heritage Honda Bel Air
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award
New (410) 877-6493 (410) 877-6493
Used (410) 698-6206 (410) 698-6206
Service (410) 877-6845 (410) 877-6845

Reviews

(5,499 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Honda Bel Air from DealerRater.

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Service

I had a great experience. I was well informed about what my car needed and what was more urgent. Pleasant and informative

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Kristi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I brought my vehicle in for sevice and was assisted by...

I brought my vehicle in for sevice and was assisted by Michael. He was incredibly kind and knowledgeable. He was very professional and the whole process was handled with ease. It is clear that michael cares about his customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service and good deals

Had a wonderful experience purchasing my 2010 used Honda Fit from this dealership. They were very thorough and answered all my questions and even checked on a few things in the history of the car for me. They made sure I understood the whole process and did not pressure me to buy any of the add ons. The sales person went above and beyond for me and made sure I was comfortable the whole time I was waiting. Also, I got a great deal on the car considering how few miles it had and the clean Carfax with only two owners! Price was lower than any other dealership in the area. Please consider them when looking for a used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Marie, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

An inviting environment for waiting while auto was being...

An inviting environment for waiting while auto was being serviced. The service agent that I had was attentive and was great at explaining what needed to be done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I've moved to Bel Air two months ago. This is my first...

I've moved to Bel Air two months ago. This is my first visit to this dealer for the service. A good thing I found that I had a positive feeling in this dealer. Their service was fast and the people were nice and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent sales associate! His dealership closed at 9pm,...

Excellent sales associate! His dealership closed at 9pm, but he & his colleagues stayed until 11pm to get me into the SUV and price that I wanted. AWESOME SALESMANSHIP!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everyone at Heritage was wonderful. My only complaint is...

Everyone at Heritage was wonderful. My only complaint is they promised a car wash which was not done. Other than that my interactions with all employees was outstanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quickly diagnosed my vehicle and made the appropriate...

Quickly diagnosed my vehicle and made the appropriate repairs. Fast, efficient, and professional. Comfortable, large waiting area. Friendly staff. I highly recommend their service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Kevin Fitzgerald was great and helpful! He was thorough...

Kevin Fitzgerald was great and helpful! He was thorough and asked me logical questions regarding my service visit. He also explained the live updates via the tv screen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great place but wish the customer service was better...

Great place but wish the customer service was better advisor tried to sell me service but wouldn’t go through my multi point inspection to tell me what I needed to have done after my visit. I was also promised a car wash and did not receive one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.