Reviews
Nick did a great job in taking care of my car 60k service...
Nick did a great job in taking care of my car 60k service and wheel grinding noise issue. Keep me informed of the work being done, the wheel noise issue and coordinated with my extended warranty (CNA). Great job!! 5 stars!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was excellent! Chuck Robbins was very helpful...
Service was excellent! Chuck Robbins was very helpful and professional. I definitely recommend getting your Honda serviced at this location. Quick and customer oriented. Thank you Chuck!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They were time, efficient, explained things well. They...
They were time, efficient, explained things well. They were able to give a time they would be finished and were even finished a bit ahead of schedule.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nice and very clean waiting area and very good service...
Nice and very clean waiting area and very good service and very quick service i enjoy coming here for service the people are always courteous and friendly
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Honda Service alignment
Christina's customer service was great, the service was on promised time ,the new waiting area was nice an comfortable,overall the service was good
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This was my first visit/oil change on my new car that I...
This was my first visit/oil change on my new car that I had purchased from Heritage. Melissa was very nice and very professional. I did not have to wait long and the free car wash was a nice touch. Great job!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was a great day to come in. It was quiet and the...
It was a great day to come in. It was quiet and the service people took me right away. My car was done quickly and the service people were friendly and very helpful.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I bought a Civic in October. When I go to turn the AC on...
I bought a Civic in October. When I go to turn the AC on for the first time in May- it didn't work. Took it to the dealership and they told me to pound sand because it was out of warranty. Y1234 refrigerant is about 700 dollars for a 10 lb jug and the special tools requires to service it yourself run about $380. Seeing as how none of the 22 dealerships I called service 1234 yet, and due to the lack of funds- I spent the entire summer driving 4 hours a day with no AC. After the class action lawsuit currently underway kicked up- Honda sent out a recall...A month ago. I get the AC fixed and ask for a simple apology for the pain in the xxx this has been- and they can't even get the gull to call me and do so.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback about your recent experience at Heritage Honda Bel Air. Your input is important to us as we strive to meet then exceed the expectations of all our customers. We sincerely apologize for the issues you experienced with your vehicle, as well as any resulting inconvenience. We understand your frustration and would appreciate the opportunity to rectify our missteps. Our Service Manager, Chrissy Frankos, has attempted to contact you further discuss the situation and apologize for your less than positive experience, but has been unsuccessful in connecting with you. At your earliest convenience, please contact Chrissy at cfrankos@mileone.com or 410.698.0060 so that we may resolve your concerns as soon as possible. Again, thank you for your time and valued feedback. We hope to speak with you soon.
Trevin Dayne was extremely knowledgeable and professional...
Trevin Dayne was extremely knowledgeable and professional in handling our purchase of a new Honda Pilot. He was very patient and personable. When we purchase again, it will definitely be with Trevin!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good service, was knowledgeable when recommending...
Good service, was knowledgeable when recommending Maintence services for my car, was a pretty quick wait time for my oil change. Would recommend service to someone
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car