Clark Knapp Honda

A Loyal Customer Disappointed by “VIP” Promises and Pricing I have been a loyal customer of Clark Knapp Honda for years, purchasing more than eight vehicles from this dealership, including two Honda Civics just six months ago. Given my history and continued business with them, I expected to be treated with the appreciation and respect that a loyal customer deserves. Unfortunately, my recent experience while attempting to purchase a used 2011 Honda CR-V was extremely disappointing. Clark Knapp Honda promotes its “Clark VIP” program with the message that purchasing a vehicle is “just the beginning of our relationship.” Unfortunately, my experience did not reflect those promises. The CR-V was advertised for $7,500, despite Kelley Blue Book values reportedly ranging from approximately $3,000 to $4,000. When I attempted to negotiate a more reasonable price with my salesman, Omar, the sales manager, Berni, offered only a $500 reduction. I understand that dealerships need to make a profit, but I also believe that fair pricing and customer loyalty should matter, especially when dealing with a returning customer who has purchased more than eight vehicles from the same dealership. What makes this experience even more frustrating is that I recently had an issue with one of my new Civics that three of the dealership’s certified technicians were unable to diagnose. I ultimately had to take it upon myself to identify the problem. Experiences like these raise serious concerns about the level of service and customer care that long-time customers are receiving. It is disappointing to see what feels like a decline in the customer service and loyalty that once made me comfortable doing business with this dealership. A “VIP” program should represent more than a marketing slogan; it should be reflected in how customers are treated, how concerns are handled, and how their continued business is valued. I sincerely hope this review reaches the dealership’s executive leadership, including the CEO. After years of supporting Clark Knapp Honda and purchasing multiple vehicles from them, I expected a much better experience. Customer loyalty should mean something, and the service customers receive should live up to the promises the dealership advertises.

Have an outstanding customer service, and are very polite. They had what I was looking for. Thank you very much.

Great environment, friendly employees. Give great information about the vehicles and work with you to get you in a new vehicle

I went in for an oil change and came out with a new car! Both the service and sales departments were professional, courteous, and welcoming. The sales team truly listened to my needs and understood my financial limitations. They worked with me to get me into a new car without breaking my budget. I left feeling confident, happy, and with a payment that worked for me. I’m very grateful for the excellent service and would definitely recommend this dealership!

Terrible services, did not like what was offered to me, could have been better without hidden information. And I don't like spam calling.

The experience at the dealership was great. Mr. Eddie Leal and Mr. Joshua Peralez treated us like family. They were both patient and did the best to put my son in the vehicle he wanted. They treated us like family

Mr. Jose Castaneda, Service Advisor was very helpful addressing the needs for my HONDA Civic to keep it up to date. Labor was high price but it’s worth it. I always take my HONDA to the dealers

Great customer service sales was really really really really really really really really really good

Scheduled appointment over the phone, had trouble understanding the web site , system kept asking for my info over and over.

I get awesome first class service with Ms susan, gives me detailed information needed for my car.. thank you for that.