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Cross Pointe Auto

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (19 reviews)
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Sales hours: 8:30am to 7:00pm
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Sales
Monday 8:30am–7:00pm
Tuesday 8:30am–7:00pm
Wednesday 8:30am–7:00pm
Thursday 8:30am–7:00pm
Friday 8:30am–7:00pm
Saturday 8:30am–6:00pm
Sunday Closed

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(888) 462-2091 (888) 462-2091

Inventory

See all 94 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2010.
We have been on Georgia Street since 1996. Most of our vehicles are One Owner Vehicles with a Clean Car Fax and come with a 3 Month/3000 Mile Limited Warranty.
We provide quality and reliable transportation to our friends neighbors and community.

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (19 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cross Pointe Auto from DealerRater.

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Beware beware beware beware

Beware beware beware when buying one of their vehicle have it checked out really really really good I bought a Mercedes from them the day after I drove it off there lot things started to break then every week after that I traded a car off they gave me 4500 plus I gave them 1500 cash down made 4 or 5 car payments at 400 a month lost it all for a car that they new was no good

Beware beware beware beware

Beware beware beware when buying one of their vehicle have it checked out really really really good I bought a Mercedes from them the day after I drove it off there lot things started to break then every week after that I traded a car off they gave me 4500 plus I gave them 1500 cash down made 4 or 5 car payments at 400 a month lost it all for a car that they new was no good

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They contacted me immediately and we had a good

They contacted me immediately and we had a good conversation. I asked to have the car shipped to CA, which they said they could arrange. I've pinged them a couple of times and no real response. I'm moving on to looking at other cars.

They contacted me immediately and we had a good

They contacted me immediately and we had a good conversation. I asked to have the car shipped to CA, which they said they could arrange. I've pinged them a couple of times and no real response. I'm moving on to looking at other cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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I just purchased a vehicle from Scott Middleton at Cross

I just purchased a vehicle from Scott Middleton at Cross Pointe Auto. He was terrific to work with. He was patient, understood what I was looking for, and ensured the vehicles he showed me were within my budgeted price range. All of the staff was helpful and supportive and considerate. They were all easy to work with, not pushy and so not what I expected. I am very grateful to all of them for the amazing customer service! I highly recommend a visit to Cross Pointe Auto!!!

I just purchased a vehicle from Scott Middleton at Cross

I just purchased a vehicle from Scott Middleton at Cross Pointe Auto. He was terrific to work with. He was patient, understood what I was looking for, and ensured the vehicles he showed me were within my budgeted price range. All of the staff was helpful and supportive and considerate. They were all easy to work with, not pushy and so not what I expected. I am very grateful to all of them for the amazing customer service! I highly recommend a visit to Cross Pointe Auto!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Amazing Customer Service & Selection of Vehicles

I just purchased a vehicle from Scott Middleton at Cross Pointe Auto. He was terrific to work with. He was patient, understood what I was looking for, and ensured the vehicles he showed me were within my budgeted price range. All of the staff was helpful and supportive and considerate. They were all easy to work with, not pushy and so not what I expected. I am very grateful to all of them for the amazing customer service! I highly recommend a visit to Cross Pointe Auto!!!

Amazing Customer Service & Selection of Vehicles

I just purchased a vehicle from Scott Middleton at Cross Pointe Auto. He was terrific to work with. He was patient, understood what I was looking for, and ensured the vehicles he showed me were within my budgeted price range. All of the staff was helpful and supportive and considerate. They were all easy to work with, not pushy and so not what I expected. I am very grateful to all of them for the amazing customer service! I highly recommend a visit to Cross Pointe Auto!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2014 Dodge Ram Laramie

Excellent dealer customer service thank you for helping my husband finding nice Dodge Ram truck we enjoy the truck and thanks for helping get fix with warranty company

2014 Dodge Ram Laramie

Excellent dealer customer service thank you for helping my husband finding nice Dodge Ram truck we enjoy the truck and thanks for helping get fix with warranty company

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Don't bother.

I had spoken with a salesperson regarding a vehicle and he stated he would get back in touch with me. I never heard from him. I called back to inquire on the same vehicle and he stated was still available. I asked for information on the car and he said would send me more pics....which he never did. I live 2 1/2 hours away and informed him that I did but would be driving up because we were pretty serious about purchasing the car as long as it was in as good a shape as it appeared to be. Called before we left to make sure the car was there, got there and found the car had been sold 30 minutes before we arrived, no phone call no anything to let me know that had happened. Thanks for nothing.

Don't bother.

I had spoken with a salesperson regarding a vehicle and he stated he would get back in touch with me. I never heard from him. I called back to inquire on the same vehicle and he stated was still available. I asked for information on the car and he said would send me more pics....which he never did. I live 2 1/2 hours away and informed him that I did but would be driving up because we were pretty serious about purchasing the car as long as it was in as good a shape as it appeared to be. Called before we left to make sure the car was there, got there and found the car had been sold 30 minutes before we arrived, no phone call no anything to let me know that had happened. Thanks for nothing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Awesome

Very personable and helpful. Always able to find what we want. The entire staff is friendly and professional. We've recommended all of friends to Crosspointe Auto!

Awesome

Very personable and helpful. Always able to find what we want. The entire staff is friendly and professional. We've recommended all of friends to Crosspointe Auto!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Place

By far one of the best dealerships I've ever been to! Everyone there is awesome and they go above and beyond to help you.

Awesome Place

By far one of the best dealerships I've ever been to! Everyone there is awesome and they go above and beyond to help you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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CUSTOMER SERVICE LACKING

I found a used car on Cars.com which was located at Cross Pointe in Amarillo. Asked some specific info which I didn't get answers to, i.e., availability, and pricing. Instead for about a week plus, I received marketing emails from them referencing sedan availability even though I had specified SUV or MiniVan requirements (3 small children all requiring car seats so looking for a vehicle with 3 seat rows.) Finally, when I told them not to contact me unless they could answer my initial questions, I received an email that informed me the vehicle I had inquired about was no longer available. Worst response time I have ever experienced from a dealer's employee. Unlikely that I would even stop in to peruse their used cars if that is the way they treat cash customers!!

CUSTOMER SERVICE LACKING

I found a used car on Cars.com which was located at Cross Pointe in Amarillo. Asked some specific info which I didn't get answers to, i.e., availability, and pricing. Instead for about a week plus, I received marketing emails from them referencing sedan availability even though I had specified SUV or MiniVan requirements (3 small children all requiring car seats so looking for a vehicle with 3 seat rows.) Finally, when I told them not to contact me unless they could answer my initial questions, I received an email that informed me the vehicle I had inquired about was no longer available. Worst response time I have ever experienced from a dealer's employee. Unlikely that I would even stop in to peruse their used cars if that is the way they treat cash customers!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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A blessing

Jose meraz is HIGHLY RECOMMEND he went out of his way to make my buy an wasome one. Can't thank you enough man Thanks.

A blessing

Jose meraz is HIGHLY RECOMMEND he went out of his way to make my buy an wasome one. Can't thank you enough man Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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