Amarillo Hyundai

I had an amazing experience, From the moment I walked in the dealership the salesmen Mr. Charles Boyd was very helpful. Answered all my questions professionally and well knowledgeable., He made the whole process smooth, ensuring I felt comfortable throughout the whole process buying my new 2026 calligraphy palisade.

Although the purchase was positively seamless, this is the worst service department I've ever dealt with. From the lack of professionalism from the 2 service reception girls up front, Marcie and Aubree, to the Service Manager, Chris. Absolutely not "service" oriented at all. First visit for an oil change was 2+ hour wait with no explanation until nearly the end when I was told they didn't have the oil! 2023 vehicle! This visit I booked an appt on their site for 5:00. Upon arrival, I was told they wrap at 4:00... she "didn't know what I did, but they don't make appts at 5:00." The response to this complaint will be "we're so sorry. Give us a chance to make it right". Surre they will, if I call and beg. They have no interest in keeping a customer.

Every time I go to the dealership for work on my Hyundia it’s a 2-3 hours waiting in the lounge every time even for an oil change. Other people come in and go as right now I’ve been here for 2 hrs and still waiting!

Have not been able to get my car serviced due to many excuses third time

I was happy when I bought the car until I needed service done to my car this has been the fourth time I come here for service and only one time being able to get it in the other three time the computer was down and now there alignment machine is down I had call two weeks ago to do my appointment and that was the same excuse alignment machine is down and they told me to take it somewhere else plus my wife made an appointment thru the app and they said they didn't have it on there system it has been a very complicated frustrating dealership I have encountered will never buy a car here again

Where do I begin? My grandmother placed a $1,000 deposit on a vehicle at Tri-State Ford/Amarillo Hyundai owned by AutoInc 3 weeks ago today. This deposit was to be placed to ensure a hold on said vehicle and she was pressured into doing so by Gregory Crawford and James Diaz with the promise of her vehicle arriving on their lot in 2 weeks, 3 weeks max. That this vehicle is at their “sister dealership” and they just need to “trade a few cars with him” yet it was also “in-transit to their lot” and the “sister dealership just needs to hold it a little while longer to draw in customers.” Total xx. Today marks 3 weeks, mind you. My grandmother called multiple times last week to speak with James Diaz (NEW CAR MANAGER) and each time she did so, he dodged her. Time and time again! Stating he’d call her back, he had no info on her vehicle, he had to inquire about more details, blah blah blah. Yesterday I had to get involved when he continued to blow her off this week - very professional, James Diaz! What happened when I called? Same thing - he was “out” or “busy” and had a “family emergency” and was “closing a deal”, I believe I heard every excuse in the book yesterday. I was finally able to speak with the genuinely ONLY helpful person at that entire dealership, a Mr. Rod, who had to badger his MANAGER JAMES DIAZ to give my grandmother a call. He called his manager THREE times while I was on the phone with him before James Diaz called him back. I was not muted and heard every word Mr. James Diaz said: “ha ha ha calm down bro! I called her and gave her the answers she was looking for! I’m making a deal but come find me after and I’ll fill you in! Ha ha ha”. Disgusting. Rod calls my grandmother to confirm that James Diaz did in fact call her. She was confused as, of course, JAMES DIAZ did not identify himself — I’m certain because he thought he could continue to manipulate the situation even further (LOL). He conveyed to my grandmother that her car is now pushed out until November 17. Annoying! Moreso because this schmuck lied from the beginning instead of being professional, honest, and communicative with his customer. I am so enraged at this point that I send an email to the CEO — figured that would light a fire under someone’s butt. Fast-forward to today. I receive a call from Mr. Tim Turley who seems more annoyed than empathetic with the situation. Mr. Tim Turley informs me that the “hold” on my grandmother’s car isn’t a real hold, the car was straight up SOLD to someone else LAST WEEK! Rests assured that my grandmother will receive her deposit back, but that “that’s not how I train my salesman”. Really, Tim? Could’ve fooled me with your attitude. My grandmother calls to speak with Tim to have a conversation about this despicable situation today and get her money back. He offers her her deposit back and stated he’d give her $8,000 for her car. WOWZA! BIG SPENDERRRR! Y’all offered $10k initially and told her to not put miles on it between the date of deposit and the date she picks up her new car/trades old one. Now you’re low-balling her after ROYALLLYYY screwing her? Telling her she’s simply SOL? Hm. Speaks to your character. Especially considering YOUR dealership BROKE HER DOOR while doing their “estimate”, and NONE of y’all wanted to address that! Grandmother proceeds to go into the dealership today to obtain her money and have a conversation with Mr. James Diaz. After being ignored for quite some time, a salesman comes into the office to speak to another salesman talking about a “pissed off lady, we can’t ever make her happy with this deal, what the xxxx do I tell her now”. Do y’all see the theme going on here? James Diaz, of course, did not own up to his part in this. Neither did Tim Turley, for that matter. It’s disgusting that James Diaz was going to give my grandmother the run-around while keeping her money, thinking he could continue to delay her with lies and “I’ll call ya back”s KNOWING THE CAR WAS SOLD! This place is SHADY. The management is SHADY! STAY FAR AWAY! There is no accountability, only excuses!

The customer service was awesome and they did what they could to get me into a vehicle. Everyone was extremely friendly and helpful. Will definitely recommend friends and family to by vehicles from here.

Wonderful sales team. Jason Capilla was awesome to talk to, knowledgeable and very understanding to budgets. I am a disabled vet on a strict budget and he met my needs and wants the absolute best he could. Great team work! Thank you, Jason!

Joel Hernandez was the fantastic sales associate that help me with this purchase. He went the extra mile and getting the best deal for my new car and my trade-in. He drove all 100 miles just to deliver it to my door!

Jason Cappilla was the young man that worked with us. Not one time was he pushey. He listened to our concerns and was able to find what we wanted and he made sure the car was clean and gased up and ready to go.He was not upset that the first car we tried was not going to work cause we have tall people in the family. Not one time did he come across as we were wasting his time. For a car buying experience go to 1900 E 140 Hyundai and ask for mr Jason Cappilla.We explained that to Mr Cappilla and he found something else that would work. He answered all our questions and explained how everything worked.He made our car buying experience a delight and not a night mare.