Reviews
I was scheduled for a 9am pick up. At 11:30, I called to report a mishap. What did I gather? Ffffnnnn AI!!!!!!! There is no communication other than, “I’m sorry that must be frustrating “. The driver arrived about noon, apologized for the delay. I’m good with delays, life happens. But the lack of communication is irritating. Why can’t a person let me know that there is a change of plans, but no, radio silence!!!!!!!! Your company may think AI is wonderful but I don’t. Customer service has always been a virtue of Shottenkirk, don’t let computers ruin it.
I was scheduled for a 9am pick up. At 11:30, I called to report a mishap. What did I gather? Ffffnnnn AI!!!!!!! There is no communication other than, “I’m sorry that must be frustrating “. The driver arrived about noon, apologized for the delay. I’m good with delays, life happens. But the lack of communication is irritating. Why can’t a person let me know that there is a change of plans, but no, radio silence!!!!!!!! Your company may think AI is wonderful but I don’t. Customer service has always been a virtue of Shottenkirk, don’t let computers ruin it.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Easy to work with on time and thorough. Explanation of work to be done simple and concise.
Easy to work with on time and thorough. Explanation of work to be done simple and concise.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our on-time and thorough service for your Toyota RAV4 Hybrid. We’re glad the explanations of the work were simple and concise. Let us know how we can assist with your next scheduled maintenance. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!
I was very pleased to have Val as my sales rep. I found her to be very honest and professional. My overall experience was great. This is the first time I’ve ever been able to get in and out and not have to spend an entire day. I will continue to do service in Quincy.
I was very pleased to have Val as my sales rep. I found her to be very honest and professional. My overall experience was great. This is the first time I’ve ever been able to get in and out and not have to spend an entire day. I will continue to do service in Quincy.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re pleased our sales team delivered honest and professional service and made your Chevrolet Malibu purchase smooth and efficient. It’s great to hear you could complete everything without spending the entire day. We look forward to providing service at our Quincy location. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!
Excellent service. Low pressure while on the lot. The process is quick and easy. The staff work as a team to make sure you get answers for all your questions. Would recommend.
Excellent service. Low pressure while on the lot. The process is quick and easy. The staff work as a team to make sure you get answers for all your questions. Would recommend.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad you experienced a relaxed and efficient process on our lot. Thank you for acknowledging our team’s effort to answer every question. Enjoy your new Toyota and thanks for recommending us. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!
It was a great experience to get my van serviced at this dealership every time
It was a great experience to get my van serviced at this dealership every time
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know that every service visit for your Toyota Sienna has been a great experience. We appreciate your loyalty and look forward to serving you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!
They always get us in quickly and the service is done promptly, since 2019 when we purchased from them, we have had all our service done there.
They always get us in quickly and the service is done promptly, since 2019 when we purchased from them, we have had all our service done there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your Toyota RAV4 since 2019. We’re glad our prompt scheduling and speedy service continue to meet your needs. We look forward to keeping your RAV4 running smoothly for years to come. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!
They are freindily quick and always there to answer any questions rather in person or text
They are freindily quick and always there to answer any questions rather in person or text
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five-star rating. It’s wonderful to hear our team was quick, friendly, and responsive to your questions both in person and by text. Enjoy your Jeep Renegade and reach out any time we can assist. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!
It's was a great experience the sales people and management were really nice thanks
It's was a great experience the sales people and management were really nice thanks
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- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Charles! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Shottenkirk Toyota. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!
They were very good to work with with fixed everything that I needed fixed and more
They were very good to work with with fixed everything that I needed fixed and more
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad our team could handle all the work on your Buick Enclave and then some. Thank you for the 5-star review. We’re here whenever you need us again. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!
I was very pleased with my visit on 6/29. I was taken care of in very timely manner
I was very pleased with my visit on 6/29. I was taken care of in very timely manner
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing that your Toyota was serviced promptly during your June 29 visit. Please let us know whenever we can assist with future maintenance. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!