Oxendale Hyundai

I want to give a big thank you to the team of Oxendale Hyundai of Flagstaff. For working with me to get me into a really nice Hyundai Kona 2025. Especially Byron Nez. I have been trying for 2 years to get me into an updated transportation but it always fails. Either I have a poor credit score or my income is not enough to cover whatever needs to be paid. Again I like to extend my deep full appreciation to all the staff at Oxendale Hyundai in Flagstaff Arizona. I hope to wished you all a very grateful appreciative day. Thank you.

Friendly salesman. Willing to work with you and help you get the vehicle you deserve. I was approved and they delivered my vehicle. Place to go even for a first time buyer.

I wouldn't take my lawnmower for service at Oxendale Hyundai. The automotive service is terrible, and the customer service is even worse. The charge for work they literally do not perform. When called out on it, they gaslight you. Apparently they don't know that people know their cars and that Google and YouTube exist. The most recent in a series of horrific service stories was the fact they charged for an oil change, kept the car three days, and DIDN'T EVEN DO IT. When I asked about the change oil light and the fact that it's black sludge, Richard told me "he does 18 Hyundais a month and that's how they are." As if I don't know my car and what a fresh oil change looks like after owing the car 6 years. Also please note they do not answer the Hyundai service line (extension 3) and the mailbox is full so you can never reach anyone or leave a message. This is just the most recent of 3 horror stories I have about this place. I'll never go there again, even to have them fix the problem they created or finish the job they charged for they never actually did. Oh and Richard, remember when you told me it was supposed to be that black and slugey and that's just how Hyundais are? Yeah, one look by a tech from a real shop confirmed Oxendale Hyundai never changed the oil on 10/30/24. Absolutely atrocious service and they should be embarrassed and apologetic, not gaslight people the people they rip off.

The salesman B. Nez was awesome. Fast and courteous very helpful.Oxendale is great and cool.

Friendly immediate service. Nice feedback and would recommend to other family members and co-workers. Thanks for the wonderful car we got. We love our new car

I bought a Genesis GV80 93 days ago to license in Washington. My 90 day permit has expired and I don't have a Title and can't license it. They blame Genesis Finance which is likely true. But they take no ownership of the process. They won't provide a loaner/rental, and I'm stuck with a $60k+ vehicle I can't drive, in my garage. The latest response was, "We're dropping the Genesis Badge". This is how they treat "concierge" customers, I can only imagine the rest of their customers treatment.

The staff are the best! Service staff are excellent and sakes just the same. We come in from Prescott because we own a couple of Genesis’ They’re great!

Well equipped waiting room Service manager kept us informed along the way Made appointment on short notice Long trip planned

My Genesis GV80 comes with valet service. It took over 6 week to get service done. 3 appointments were cancelled because no driver available a month went by because the only loner car was being repaired after an accident. I is incredible that a company in the car business had no loner car to do my valet. The worst part is the general manager would not return my phone calls despite my leaving several messages and speaking to someone who promised that they would return my calls.

Excellent customer service very knowledgeable with helping me with the cars functions . Very friendly . Very satisfied .