Headquarter Nissan

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
222 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 3.0 out of 5
    July 21, 2019

    Went to look at some pre-owned cars. Called about a specific one and was ready to make an offer only to be told it had been sold 3 days prior. Staff was... friendly but that situation shows some disorganization.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Good morning, Boss Man! Thank you for reaching out to us with your feedback, sir. Please know that we absolutely value your business and I’m so sorry ...your overall experience was not exceptional. We strive to provide an up-front, transparent car-buying experience to our customers and, although the sales staff was friendly, I apologize that’s not what you feel you received, Boss Man. A member of our sales management team would like the opportunity to address your concerns with you personally. Please contact me directly at ewilliams@headquarternissan.com or 706-225-8100 ext 4704 to provide the best number, date and time to contact you. Again, I sincerely apologize for the frustration you experienced and we look forward to an opportunity to earn back your trust! Respectfully, Erin Williams (Loyalty Manager)

  • 1.0 out of 5
    July 15, 2019

    Very poor service. Service: oil change. I asked for the synthetic engine oil. Service used the conventional engine oil 5W30 Chevron. The advisor stated... that the fresh oil is synthetic one. The dealer invoice says: conventional oil. Waiting time for the engine oil change: 2 hrs 23 minutes. I setup the appointment online days before actual appointment. The advisor for no reason displayed visible anger and spoke using raised voice.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, AJ, and thank you for providing us with your feedback! I completely understand your frustration regarding the confusion surrounding what type o...f oil was used and about the wait time for your oil change. If you will allow, our Service Director JD Watts would like to work with you directly to address your concerns. Unfortunately, I am unable to locate your customer records based upon your Cars.com profile name alone. Just please reach out to me directly at ewilliams@headquarternissan.com or (706) 225-8100 ext 4704 to provide us with the best contact number, date and time for us to reach you, AJ! Thank you again for reaching out to us and I look forward to hearing from you soon! Respectfully, Erin Williams (Loyalty Manager)

  • November 30, 2013

    I bought my new Altima from Headquarter Nissan. I had a wonderful buying experience from Shawn. He was kind, courteous, patient and found the vehicle I... wanted. He did not pressure me at all. It was just a wonderful experience. I will recommend all my friends and family to that dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 5 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, Mr. Hall! We are so glad Shawn was able to professionally assist you with finding the right vehicle to meet your needs :)... Thank you again and feel free to call us with any questions or concerns regarding your new vehicle (706)225-8100!

  • 5.0 out of 5
    April 1, 2019

    This dealer was so understand of my needs in a new vehicle and for a great deal on a new 2019 Nissan Altima ! Great car , Austin Boyd my salesman explained... everything very carefully and throroughly he was great

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Cat! We sincerely THANK YOU for taking time to provide us with a Cars.com review :) I’m thrilled Austin was understanding of your needs and we ...were able to work to get you into a brand new 2019 Nissan Altima!!! We value you and truly appreciate you allowing us an opportunity to earn your trust and your business, Cat. If you should ever have any questions or concerns, please reach out to me directly at (706) 225-8100 ext 4704 or via email at ewilliams@headquarternissan.com. Thank you, again, for the AMAZING 5 STAR Cars.com review and we look forward to seeing you again soon! Enjoy this beautiful day, Cat! Respectfully, Erin Williams (Loyalty Manager)

  • 5.0 out of 5
    April 1, 2019

    Austin Boyd was a great sales man and worked diligently to get the car of my dreams within my budget. The lifetime power train warranty was just a bonus... to this great dealership

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good afternoon, Catherine, and THANK YOU so much for taking time to provide us with a FABULOUS Cars.com review :) I’m so glad you had a GREAT car buyi...ng experience while working with Austin and that he worked diligently to get you into the car of your dreams! Also, we appreciate you taking advantage of the Lifetime Powertrain Warranty we offer --- way to go! We value you and truly appreciate you allowing us an opportunity to earn your trust and your business, Catherine. If you should ever have any questions or concerns, please reach out to me directly at (706) 225-8100 ext 4704 or via email at ewilliams@headquarternissan.com. Thank you, again, for the 5 STAR Cars.com review and we look forward to seeing you again soon! HAPPY HUMP DAY! Respectfully, Erin Williams (Loyalty Manager)

  • 1.0 out of 5
    February 15, 2019

    Called to set up an appointment for a simple oil change and the CSR told me the first available appointment was in TWO weeks!! Am I missing something,... is there an oil shortage in Columbus or do they not have any techs working there??? LOL.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Debbie, and thank you for providing us with your feedback! I sincerely apologize for the delay in response. I responded several days ago yet w...as having issues getting my response to populate correctly and eventually Cars.com had to take it down. Hopefully, this response will populate correctly now :) Debbie, I completely understand your frustration about the wait time to come in for an oil change appointment and would like to work with you directly to resolve this. Unfortunately, I am unable to locate your customer records based upon your Cars.com profile name alone. If you are still in need of an oil change now...or any time in the future...I will personally work to get you in promptly, Debbie. Just please reach out to me directly at ewilliams@headquarternissan.com or (706) 225-8100 ext 4704 and I will assist you. Thank you again for reaching out to us and I look forward to hearing from you soon! Respectfully, Erin Williams (Loyalty Manager)

  • 5.0 out of 5
    July 11, 2018

    We bought a 2016 Versa for my daughter as a surprise. She LOVES it! We had a wonderful experience at Nissan Headquarters in Columbus. Thank you for all... your help!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good morning, Jamie! WOW - THANK YOU so much for the FABULOUS Cars.com review and AWESOME feedback :) I'm thrilled you had a WONDERFUL experience whil...e purchasing a Versa for your daughter! We strive to provide an upfront and transparent customer experience in both Sales and Service - I'm excited to read that's what you experienced. We truly appreciate you allowing us an opportunity to earn your trust and your business, Jamie. If you should ever have any questions or concerns, please reach out to me directly at (706) 225-8100 ext 4704 or via email at ewilliams@headquarternissan.com. Thank you, again, for the EXCELLENT 5 star rating and we look forward to seeing you again soon! Respectfully, Erin Williams (Owner Loyalty Manager)

  • 5.0 out of 5
    February 24, 2018

    So far I have bought 2 cars from them a 2016 Nissan pathfinder and a 2016 Nissan titan XD diesel . Their is no better dealership in this area the people... are great. They listen to what you want NOT what they want if you go t heir and I promise you won't be disappointed talk to Connie Hosler or Alisha Wright they are the best sales people their. And as for the Nissan brand they have the BEST SERVICE dept in the country talk to Carson he will do everything he can to make it right the first time thanks for a great buying experience Mark Cleveland

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good afternoon, Mark, and thank you so much for the excellent 5 star review! We recognize that you are a VERY LOYAL customer and we sincerely appreci...ate you continuing to choose Headquarter Nissan for your automotive needs :) If you should ever have any questions or concerns regarding your experience, please reach out to me directly at ewilliams@headquarternissan.com or 706-225-8100 ext 4704. Again, thank you for the outstanding review and we look forward to seeing you again soon. Respectfully, Erin Williams (Owner Loyalty Manager)

  • 1.0 out of 5
    May 17, 2017

    Foul language in front of children I over heard one of the employee a go on and on about her service managers Ander issues I would never conduct business... the way they do it's just unacceptable

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear valued customer, I am sorry that it has taken me this long to respond to you; I was out of the office. Please know that your feedback and opinion... of our dealership is very important to me! I would really like the opportunity to discuss this with you so we can get to the bottom of it and make sure that it never happens again! Please reach out to me at 706-225-8100 or avreeland@headquarternissan.com .. Respectfully, Amanda Vreeland

  • 5.0 out of 5
    April 27, 2017

    If I could rate this place more than a hundred times I would. I have purchased three vehicles from Rebecca, and she literally is the greatest! Anyone and... everyone who reads this- I highly recommend you seeing her. You will not meet anyone who is like her- AMAZING energy, someone who listens to to everything you want and doesn't stop trying until she gets you there! Not only is she an awesome person to be around she genuinely cares about her customers and you can see it. I have been shopping for a car within our price range for weeks and I cannot begin to say how much I was lied to and how unprofessional some of these dealerships are around here. Headquarter Nissan has always had their professionalism and they honestly care about their customers. The atmosphere isn't like a typical dealership. You feel like everyone is helping to meet YOUR needs and wants by working with you- not against you. I am very pleased with going there and seeing Rebecca! Like I said, anyone who is getting a NEW or USED car should definitely check them out! They offer SOOO much than anywhere around and they are upfront. No hidden nothing- just hard work! Thank you Rebecca & everyone at Headquarter Nissan!!!! #NissanFamily #TwoNissanBabiesNow #Altima #Rogue #Happy

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good afternoon, Arya! Thank you so much for taking the time to provide us with your feedback about your experience here with Rebecca and the rest of o...ur Nissan family! Rebecca is definitely a great asset to our Sales team! She is a delight to be around, just as you have mentioned. :) We are so happy to hear that you are loving your new Nissans! If you should ever have any questions or concerns, please do no hesitate to reach out me at 706-225-8100 or avreeland@headquarternissan.com respectfully, Amanda

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