Reviews
I was told by Alfred that if I sent $1,500, I would be put into a car. I trusted what I was told and sent the money. Going into the first month, there were absolutely no results and no vehicle provided. By the second month, I informed him that I wanted my money back because I still had not been put into a car and the situation was taking far too long. I was told that my money would be sent back to me. To this day, I am still waiting for my refund. Whenever I call to get answers about my money, I am rushed off the phone or given excuses and explanations that I should never be involved in as a customer. These issues are not my responsibility at all. At this point, all I want is my money returned. This entire experience has been extremely frustrating, misleading, and unprofessional. Alfred at Headquarters Nissan Columbus GA
I was told by Alfred that if I sent $1,500, I would be put into a car. I trusted what I was told and sent the money. Going into the first month, there were absolutely no results and no vehicle provided. By the second month, I informed him that I wanted my money back because I still had not been put into a car and the situation was taking far too long. I was told that my money would be sent back to me. To this day, I am still waiting for my refund. Whenever I call to get answers about my money, I am rushed off the phone or given excuses and explanations that I should never be involved in as a customer. These issues are not my responsibility at all. At this point, all I want is my money returned. This entire experience has been extremely frustrating, misleading, and unprofessional. Alfred at Headquarters Nissan Columbus GA
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We appreciate you bringing this concern to our attention and giving us the opportunity to address it right away. We’re glad we were able to resolve the issue promptly and appreciate your patience while we did so. Your feedback helps us continue to improve, and we value the chance to make things right for our customers.
Roy was very friendly and fast thank you would recommend him to my friends and family
Roy was very friendly and fast thank you would recommend him to my friends and family
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words and recommendation! We strive to provide excellent and speedy service to all of our customers. Your support means a lot to us, and we hope to continue serving you and your loved ones in the future.
Roy Johnson was a fantastic Service Advisor, even though our car was not a Nissan. He went out of his way to help when we needed it! Thanks, Mary M
Roy Johnson was a fantastic Service Advisor, even though our car was not a Nissan. He went out of his way to help when we needed it! Thanks, Mary M
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks to Richard Harrison for hooking me up again, this time with a 2025 Nissan Versa that was absolutely perfect for my neighbor, 75, who didn't want a lot of AI, bells and whistles, just a small, dependable car with great mileage. He thought he wanted an older car, but he tried out 3 before he found what he wanted. He does love the backup camera! Thanks for being patient with us. There's so much available now, it took a few for him to find the one for him.
Thanks to Richard Harrison for hooking me up again, this time with a 2025 Nissan Versa that was absolutely perfect for my neighbor, 75, who didn't want a lot of AI, bells and whistles, just a small, dependable car with great mileage. He thought he wanted an older car, but he tried out 3 before he found what he wanted. He does love the backup camera! Thanks for being patient with us. There's so much available now, it took a few for him to find the one for him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Customer service was great, before and after the purchase. I will be a return customer.
Customer service was great, before and after the purchase. I will be a return customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Debra Milner, thank you so much for your high rating! Thanks again for the recommendation, and have an amazing day!
Received a coupon for a free oil change. Arrived early, got in quickly, and the oil change was done fast... and the service rep didn't try to upsell me. That alone is worth 5 stars.
Received a coupon for a free oil change. Arrived early, got in quickly, and the oil change was done fast... and the service rep didn't try to upsell me. That alone is worth 5 stars.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jamie, we're so glad that we were able to go above and beyond your expectations!
Nice friendly staff great selection of vehicles and clean comfortable seating area sales personnel was great
Nice friendly staff great selection of vehicles and clean comfortable seating area sales personnel was great
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
My salesperson was Bessie Brooks-Williams. She worked for me and was on her job. If you go to Nissan in Columbus, Ga. ask for Bessie!
My salesperson was Bessie Brooks-Williams. She worked for me and was on her job. If you go to Nissan in Columbus, Ga. ask for Bessie!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Keisha, thank you so much for your positive feedback and recommendation! Please let us know if there’s ever anything else we can do for you!
Great experience with Jorge, Jamie and Kari. They were respectful, listened to me and did their best to accommodate my desires for a new automobile. They are worthy of praise.
Great experience with Jorge, Jamie and Kari. They were respectful, listened to me and did their best to accommodate my desires for a new automobile. They are worthy of praise.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad that you had a great experience here at Headquarter Nissan! Thank you for taking the time to leave us this feedback!
The dealership was so patient, and courteous. I am special needs an they were so compassionate to explain and make me understand everything with buying a car with them for the second time. Everyone should buy a car here! 😊😆
The dealership was so patient, and courteous. I am special needs an they were so compassionate to explain and make me understand everything with buying a car with them for the second time. Everyone should buy a car here! 😊😆
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad to hear this, Rose! Thank you for providing positive feedback about your experience here at Headquarter Nissan. We hope to see you again soon!