Cole Ford Lincoln

I found my 2020 Ford Edge on Autotrader internet site and contacted Cole Ford thru the dealership website messaging. This was on a Sunday & I got a reply quickly that same day. I followed up first thing on Monday to make sure that they got my information as I wanted to place a deposit to hold the car since I was leaving for a trip two days later. My sales person, Gordon Lewis was great to work with. He was prompt in his follow up with the details & getting information he needed from me. I placed a deposit on my CC with him and the car was secured for me that same day. I asked to have the car delivered to my home the following week, after I got back from my trip. Gordon said that was no problem and in fact said they would be more than happy to deliver the car the very next day which sounded great to me! So, he arranged a driver & it was delivered the next day at the time I requested. The driver couldn't have been nicer (and I apologize that I have forgotten his name). He was very understanding when my dogs pushed by me as I opened the door, charged him then jumped on him and just about mauled him to death with their puppy love, lol!! Thankfully, he was unnerved with their bad behavior!! I invited him in my home where it was airconditioned so we could get the paperwork completed, as it was extremely hot that day, Because I work in a hospital, I put on a mask & asked him to also wear a mask which he was happy to do for me. We quickly went over the paperwork, he had me sign & initial in appropriate places, I wrote him a check & he handed me two sets of keys to my new Edge. It took about 5 minutes and I had my new car!! This was by far the best transaction I've ever had from beginning to end & I never stepped foot into their dealership!!! I've had my car for a week now and I absolutely LOVE it!!! It was my 50th birthday gift to myself, so thank you to Gordon, the delivery man & staff for making this car buying experience so easy and giving me at least one thing to be excited about in crazy year 2020!!!

The folks at this dealership took care of me promptly and professionally.

Salesman was very nice. Not pushie He answered all questions or look up any he wasn't sure off everyone was very friendly and on an upbeat. Everything they said they will do , they got it done Love the dealership and I will buy my next car or truck there

I really appreciate pulling into the service area out of any inclement weather. The service staff greets you promptly and then if you are waiting they have a comfortable area to wait.

Cole story in Coldwater is the best dealership around. Service is spectacular. Everyone there is very helpful and kind. I have 2 vehicles serviced there on a regular basis. Would highly recommend them. They have serviced my ford ,Chevrolet and my mercury over the years and have gone out of their way in many occasions for us

Scheduled a repair time and the Service dept completed the software update within the specified time. Service Dept was friendly and efficient through the whole process.

Was extremely pleased with the customer service. The staff were prompt, cheerful and polite.

Everyone I talked with were very friendly and helpful. The coffee was nice while I waited and internet access was nice also. The dog in the waiting area was cute.

Always easy to work with the sales people. They make experience enjoyable. Even when you?re signing a million papers, they can make you laugh. Everyone there is down to earth and I never feel pushed.

I got a very nice reliable car that is in great shape and have had a couple of oil changes and the customer service was great I felt very welcome and my car was done very quickly.