Mercedes-Benz of Fayetteville

Title: Misleading Sales Experience and Prolonged Title Delays – Buyer Beware!!! I purchased a 2024 Toyota Camry XSE V6 from Mercedes-Benz of Fayetteville on August 2, 2025. The transaction was presented as clean and straightforward: I would handle registration and titling independently in New York State, and the dealership would provide the necessary paperwork—including the title—promptly. That assurance turned out to be misleading. 📆 Timeline of Events: - August 2: Vehicle purchased with full agreement that I would self-register in New York. - August 4: Full payment completed. I requested the title be sent directly to me. - August 5–7: Sales staff confirmed the title would be overnighted by August 8. - August 8: No title received. I followed up and was told there was a delay. - August 9–10: New delivery date promised: August 11. - August 11: Again, no title. No explanation provided. No proactive outreach from management. - August 12 onward: Continued delays, vague updates, and no resolution. Vehicle remains unregistrable and legally undrivable beyond the temporary tag period. Throughout this process, I’ve made multiple written and verbal requests for clarity and resolution. Instead of transparency, I’ve received shifting timelines, verbal reassurances, and silence from dealership leadership. The sales team has been polite but ultimately powerless to resolve the issue, and management has been conspicuously absent. 🚫 What Went Wrong: - Failure to deliver title as promised, despite full payment and multiple confirmations. - Misrepresentation of the sales process, especially regarding title logistics. - Lack of accountability, with no escalation or resolution from dealership leadership. - Disruption to legal registration, leaving me with a vehicle I cannot drive or insure properly. This experience reflects a serious breach of trust and professionalism. A luxury dealership should not operate with this level of disorganization or disregard for legal obligations. Buyers deserve clarity, honesty, and timely documentation—none of which were provided here. I strongly advise anyone considering a purchase from Mercedes-Benz of Fayetteville to verify title procedures in writing and be prepared for delays. What’s promised during the sale may not be honored afterward.

08/0/2025: My daughter and I had the pleasure of meeting Dwayne Bowen, and we were immediately impressed by his warm and welcoming smile. Dwayne demonstrated honesty and integrity in his business dealings and sales. His communication was consistently straightforward and transparent, with no hidden gimmicks. Mercedes-Benz of Fayetteville is hiring staff with a strong customer-centric approach. Dwayne went above and beyond for us, helping us secure a fantastic deal. Great job, Dwayne! We will be sure to share your business cards with all our friends and family. Best regards, KL & K.

Very well versed in their products and services, helpful and made me feel valued as a customer

Excellent service and very attendant to their customers! It's a pleasure doing business with this dealership!

Mercedes-Benz of Fayetteville's service department is an oasis in a desert lacking in service oriented people. Justin represents Mercedes and Mercedes of Fayetteville extremely well.

Brought my 2016 Mercedes CLS in for a shimmy in the front end and service advisor Steve Stackhouse and the technician addressed and my salesman Courtney addressed all my concerns.

Very personable and straightforward. Excellent service. They appreciate and take care of repeat customers. Loyal

There was a huge selection of cars and SUVs to choose from. Everyone there was friendly and knowledgeable.

I was absolutely taken care of at the Fayetteville Mercedes-Benz dealership. I will get all my service work on my GLC 300 done there.

Sam, Ty and Kendrick were awesome to work with during the purchase of my SUV