Reviews
Owner
I took my vehicle in for brakes. Jason was kind and helpful. The work was done in a timely manner. He informed me of the work needed for the repairs before servicing it. I appreciated the communication.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thrilled to hear your experience with Jason at Mercedes-Benz of Fayetteville was a great one! We hope to serve you again in the future!
Well after my service.
Well after my service. The light tell me to reduce oil level and i live hour away
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for giving us a five-star review! We appreciate you visiting Mercedes-Benz of Fayetteville.
Great staff and service.
Great staff and service. Offered loyalty discount. Good supply of spare parts. Very accessible location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are always here to give you the best experience possible, Sherry! Thanks for the five stars!
The customer service was very good the first vehicle I
The customer service was very good the first vehicle I purchased I was not very happy with it the person I had found me just what I wanted with no down payment. He did an excellent job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We'll always make sure you get what you're looking for! Thank you for shopping for your vehicle at Mercedes-Benz of Fayetteville.
Side Airbag Sensors
I have had to take my new vehicle back for twice in the last month; have not had the vehicle for 30 days yet. There is an issue with the side passenger airbag sensors. Eventhough the issue has not been resolved, the dealership was very professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kevin - We apologize for any inconvenience you may have experienced with us. Our service team always wants our customers to be back out on the road in no time when it comes to us servicing your vehicle. We are here to answer any questions you may have, so if you'd like to speak further about your time here, please reach out to our Service Director, Chris Baxley, at 910-487-0000.
Service advisor was very Professional.
Service advisor was very Professional. Justin kept me update on the progress of my car. Reggie the Driver was also exceptional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know you had a great experience at Mercedes-Benz of Fayetteville! We appreciate you coming in.
Yes, sir The service of the dealership was exceptional.
Yes, sir The service of the dealership was exceptional. They answered all my questions. And I made allowances to accommodate my needs the provided answers to all my questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our team is thrilled to hear that! Thank you for visiting us at Mercedes-Benz of Fayetteville.
Christopher was professional and kept me informed about
Christopher was professional and kept me informed about the status of my vehicle. It was a pleasure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We had a great time working with you! Thank you for leaving a positive review. Mercedes-Benz of Fayetteville loved having you as a customer.
TJ was nice very helpful, I didn't like waiting g 45
TJ was nice very helpful, I didn't like waiting g 45 minutes for them to get the car ready but other than that was pleasant
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We always work to get our customers what they need in a timely manner. We are sorry you felt you did not have a five star experience with us at Mercedes-Benz of Fayetteville. If you'd like to speak with us further about what would make your experience here five stars, please reach out to General Manager Greg Dudak at 910-638-5448.
New Tires
services guys are wonderful. they take care of their people who come in for services. I recommend this dealership for car services. Go to their store, they have wonderful items to purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words about our service team, Pamela! We love hearing that our customers had a pleasant experience at our dealership, and we hope to see you again soon!