Reviews
Great Customer and Overall Experience
Alexander Fisher provided world-class service to me. I really appreciated the patience and time he took to help me pick out and finance a car that best fit my needs. His approach was upfront, open and honest. I really like that about him. He also has a great sense of humor :-) I will be recommending your dealership to my friends and family - in fact I shared Alex's information to a member of my church congregation the very next day. I also want to give a commendation to Mr. Bill O'Neill your Finance Manager - He was simply wonderful. I will be back - Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the nice review. Alexander and Bill are key components of our team here at Ford Fairfield and they will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we addressed yours can only mean that we are approaching that goal. We appreciate your recommendation and please come back to see us if you need anything at all. Also, do not forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Great car buying Experience!
After browsing the internet searching for a 2015 Lincoln Navigator L, I contacted Ford Lincoln Fairfield and spoke with Sonja. She immediately emailed me the information about the car I was looking for. Two days later I visited to the dealership and was greeted by friendly staff. Sonja was off but she had made some arrangement with her co-worker Bryan to assist me. Bryan walked me through the whole process, even offered me some coffee while I was waiting for the finance department to finish my paperwork. I'd like to say the service was second to none, and I love the Navigator!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We look forward to seeing you again. Until then, do not forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Very Pleasant Pressure Free Experience!
I didn't feel pressured to purchase. Maribel Mata answered all my questions, let me test drive the vehicle I was interested in and took the time to show me costs and potential payments prior to me going back to Toyota where I was considering a similar vehicle. Everyone was friendly and helpful, prices were upfront, and unlike other experiences I have had purchasing I was in and out in a couple hours after I had made my final decision. Follow up since my purchase has been outstanding- I highly recommend Fairfield Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Deborah, Thank you so much for taking the time to write this review about your experience with us. At Ford Fairfield, we strive to ensure that no question or concern goes unanswered and it is encouraging to know that Maribel was able to show you dedicated and personalized service. We are happy to hear that you are happy with your new vehicle. We would love to work with you again in the future. Until then, do not forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Best car buying experience ever
I am almost 70 and have bought many cars in my life .Including 4 Lincolns and 5 Caddy's This was the fastest and easiest negotiation I have ever done . The Lincoln brand is amazing . This is my fourth one and they continue to get better. Sonja was a delight to work with but even more important she knew the MKS and what it is better than all the guys I met with during the process . Great asset to you guys
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Joe, I really appreciate you for taking the time to share your experience with us. It is great to know that Sonja was able to assist you during your time with us. We are completely dedicated to providing top quality service and we are ecstatic to hear that your experience reflected this dedication. We would love to work with you again in the future. Until then, do not forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
OUTSTANDING CAR BUYING EXPERIENCE
Maribel Mata and how professional and friendly she was towards me purchasing a car. Adam, the financial advisor, and how helpful he was with everything. How the staff was not pushy at all. I truly enjoyed my car buying experience. Also, the lady, I can't remember her name, who checked on a loan for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Corie, Thank you so much for taking the time to write this review. We aim to satisfy every customer that enters our dealership and it is wonderful to know that our team was able to show you dedicated and personalized service. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Oh, and do not forget to take advantage of our complimentary, 119-point inspection we offer as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Outstanding sales staff
No hassle sales - best prices up front (your price was actually slightly lower than what we estimated would be our very best deal) - Very friendly & courteous sales people. Alex Fisher and all the others we dealt with were outstanding in their concern that we would be satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rita, Thank you for taking the time to write about your experience with us. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I am happy to know that we were able to provide you a friendly, courteous and hassle-free experience. We would love to work with you again in the future. Until then, do not forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Easy PEZE
Everyone at Fairfield for it was very nice and there was no pressure to buy. The sales team was very professional and worked well together.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christopher, On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. We are completely dedicated to providing top quality service and we are ecstatic to hear that your experience reflected this dedication. Please continue to visit us whenever you have questions, and we will continue to provide great service. Also, do not forget that every vehicle purchased from car comes with a complimentary 119-point inspection once per year as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Low pressure experience
Michelle was easy to work with and helpful. She was able to get the perfect truck with all of the options we wanted. The dealer trade was not the fastest thing in the world but the outcome is perfect. Michelle even kept things moving on her days off. Thank you! Also just had the spray-on bed liner applied today and it looks great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience —
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the nice review, Laurel. Michelle is a key component of our team here at Ford Fairfield and she will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we addressed yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Also, do not forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Low Pressure Experience, Great Service
Ron was super easy to work with. Knowing I wasn't looking to buy until after tax season, he took his time and still helped me look around when other dealerships rushed me out the door. After explaining their amazing prices PLUS the year end sale,I would be crazy not to buy.I definitely recommend not only Ford Fairfield, but Ron Tilson when purchasing your next vehicle.....
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What an enjoyable review to read. It is reassuring to know that Ron provided you with a hassle-free and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I am happy to hear that you left our dealership feeling confident about your experience. Do not hesitate to call or stop in if you should have any additional questions or concerns. Also, be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our 10-Point Value Guarantee. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027
Great experience buying a used vehicle at Fordfairfield
Alexander Fisher provided excellent service in helping me in buying my car. He answered all my questions about the used car I was buying. I was given the car fax and all the history on the car. What really impressed me about Alex , was the fact he was very professional. and cared about my needs in buying a car. I would definitely recommend Ford of Fairfield, Fairfield, Ca. Sincerely. John Gamble
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are honored to hear that your purchase visit with us has been so effective. Here at Ford Fairfield, customer satisfaction is our top priority. We are pleased to have helped you purchase your vehicle. Glad that you had such an excellent experience working with Alexander. We look forward to making sure that you enjoy your car for many years to come. Do not forget that as part of our 10-Point Value Guarantee, you will receive a complimentary 119-point annual inspection at our service center for the lifetime of your ownership. Sincerely, Dustin Marazzito – General Manager dustinmarazzito@fordfairfield.com | 877-399-5027