Mercedes-Benz of Shrewsbury

Prompt, courteous service. I was very pleased with the professionalism and quick communication. I'll have all my service done at MB Shrewsbury. Thank you and keep up the good work.

Fast and easy to deal with, no pressure, very organized. Rocky was great at communication and very accommodating, dealership was a pleasure to walk into.

Great customer service ... Arthur was very friendly and informative with our purchase of a Mercedes e300 . Everything was done so smoothly from searching , testing drive , and financing..thank you guys for a awesome experience at your facilities...

Artur has a outstanding customer service, he dedicate time to demostrate the features of the car explaining warranty and service. He is friendly and respectfull if i will buy in the future a car i will buy the car again with him

Very attentive and knowledgeable of the cars he sells. I’ve dealt with numerous dealers and some have basic knowledge of cars at best. Process was also seamless which I appreciated greatly.

The Wagner Corporation needs to look at the way their customers, current and previous are handled. Employees not being honest with repair time frame to inputting correct information into their system. I had to pay for a tire that I had a service contract on. Granted the money was refunded, but to go through the doubt that I had a contract bothered me. I have since traded my car and have been waiting for my refund on a warranty contract and Wagner has yet to cancel the agreement. This was back in September. I think the car was in the shop more than I drove it. The dealership didn't disclose upon the sale or even when I was looking at the car that it had 2 accident claims on it. I accept that I didn't do my research on a used car by reviewing the car fax, but they didn't bring it forward either. The overall experience for me was just not what I expected from a Mercedes dealer.

This has been such a bad experience with Wagner Motors. From the auto body shop to the overall service of the car dealership. From The Body Shop not being honest with what needed to be done and the time frame that the car would be ready. To the dealership not disclosing that the car had 2 accident claims on it. I have since traded in the car and I have been waiting seven weeks for a refund of my extended warranty and when I contacted the warranty company myself, the contract was still active. . The car was lovely except it needed to be babied and I had asked that question prior to purchasing and was told no. It just seems that customer service was a really bad issue for me with this dealership and for being a Mercedes dealer it was not worth the time and money to have the experience of owning a Mercedes.

I did Get a new 2020 GLE 350 in within an hour with a very good deal and at the same time the price range I am comfort with, Every one I met in my visit was so nice and kind from the moment I entered the dealership, even my wife and my kids were very happy. They did their best to make us happy and comfort regardless of the car we want to get. and after I got the car I went to ask about some customization option in the car, the took care of every simple and big question I had. Thank you Darya, David and Jon for all of this and also Thank you Mercedes-Benz of Shrewsbury

Very pleased buying a car from Arthur, he’s very professional,knowledgeable and there to assist in any need .I would highly recommend seeing Arthur on you next purchase.

I was very impressed how easy and how much fun it was purchasing a car through this MB dealership!!! Everyone who in which I dealt with were professional, knowledgeable, caring and informative.. My car buying experience was perfect with this dealership . I would highly recommend them for anyone buying a new or used car in any price range..