Reviews
Write a reviewGreat dealership we stopped by on a whim to take a look
Great dealership we stopped by on a whim to take a look at a used Kia Telluride. I was extremely skeptical because I'm typically A GM girl. As it turned out we both really really liked this vehicle and found that we were going to try for the first time to lease it instead. Sean was very helpful in helping us walk throuthis decision. He went above and beyond and the next day at work at my request he emailed me a blank list and painstakingly took the time to scan each page and send it over to me. He answered all of my questions and he even stayed after his shift to review all of the features and buttons and help me set my preferences in the vehicle. Jacob was great as well. I highly recommend this dealership to anyone who's looking for Kia.
Great dealership we stopped by on a whim to take a look
Great dealership we stopped by on a whim to take a look at a used Kia Telluride. I was extremely skeptical because I'm typically A GM girl. As it turned out we both really really liked this vehicle and found that we were going to try for the first time to lease it instead. Sean was very helpful in helping us walk throuthis decision. He went above and beyond and the next day at work at my request he emailed me a blank list and painstakingly took the time to scan each page and send it over to me. He answered all of my questions and he even stayed after his shift to review all of the features and buttons and help me set my preferences in the vehicle. Jacob was great as well. I highly recommend this dealership to anyone who's looking for Kia.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Be careful!
Be careful! The car they had listed was sold a week ago but the website was never updated. It seems a little suspicious
Be careful!
Be careful! The car they had listed was sold a week ago but the website was never updated. It seems a little suspicious
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Extremely disappointed.
Extremely disappointed. Outten Kia refused to give me the Kelly Blue Book trade in value of my car. They weren't even willing to match, or come anywhere close, to the trade in value of my car that two other dealerships quoted me. I would not trust them.
Extremely disappointed.
Extremely disappointed. Outten Kia refused to give me the Kelly Blue Book trade in value of my car. They weren't even willing to match, or come anywhere close, to the trade in value of my car that two other dealerships quoted me. I would not trust them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Purchased a new Kia Soul from Outten in Dec.
Purchased a new Kia Soul from Outten in Dec.2019 on the advise of every Soul owner I met. Purchasing was a great experience. Outten has continued to service with great expertise and professionalism. My last oil service and maintenance check informed me that a battery failure was imminent. I was warned several months ago that the battery was dying and I forgot! Thank you for replacing the battery and avoiding the upcoming inconvenience.
Purchased a new Kia Soul from Outten in Dec.
Purchased a new Kia Soul from Outten in Dec.2019 on the advise of every Soul owner I met. Purchasing was a great experience. Outten has continued to service with great expertise and professionalism. My last oil service and maintenance check informed me that a battery failure was imminent. I was warned several months ago that the battery was dying and I forgot! Thank you for replacing the battery and avoiding the upcoming inconvenience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Used Car Purchase
I received excellent customer service from Chanse, Chastity and Sam when purchasing my used vehicle. They were all very helpful and made my buying experience very pleasant.
Used Car Purchase
I received excellent customer service from Chanse, Chastity and Sam when purchasing my used vehicle. They were all very helpful and made my buying experience very pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
HIGHLY Recommended!!
Top notch service department. Very courteous and professional. Facility is new and clean. Car was ready when promised. Car washed upon return. Nothing can have been done better. Highly recommend this service department to everyone.
HIGHLY Recommended!!
Top notch service department. Very courteous and professional. Facility is new and clean. Car was ready when promised. Car washed upon return. Nothing can have been done better. Highly recommend this service department to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Highly recommend Outten Kia
We are extremely happy with the service at Outten Kia. Staff is friendly & professional; & service consultant Justin McCaffery goes above and beyond to assure quality service & customer satisfaction.
Highly recommend Outten Kia
We are extremely happy with the service at Outten Kia. Staff is friendly & professional; & service consultant Justin McCaffery goes above and beyond to assure quality service & customer satisfaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service with a smile
My experience started 2 years ago when I was in the market for a car. My credit was good but I didn't think good enough for a new car. I went to Outten Kia and was treated wonderful. I have never had an issue with any of my service orders, every appointment has been smooth. They have kept in constant contact with me to let me know about any current or potential service campaigns (kind of like recalls). I am always treated kindly when I come in. I would recommend them for not only sales but their service department goes above and beyond!
Service with a smile
My experience started 2 years ago when I was in the market for a car. My credit was good but I didn't think good enough for a new car. I went to Outten Kia and was treated wonderful. I have never had an issue with any of my service orders, every appointment has been smooth. They have kept in constant contact with me to let me know about any current or potential service campaigns (kind of like recalls). I am always treated kindly when I come in. I would recommend them for not only sales but their service department goes above and beyond!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
the best car buying experience I ever had nice and
Very friendly and courteous staff made everything simple and easy
the best car buying experience I ever had nice and
Very friendly and courteous staff made everything simple and easy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchased a 2018 Kia Forte at Outten Kia, Hamburg
I just bought my second car from Outten Kia. I had a great experience and I highly recommend this dealership. Special thanks to Steve, Jacob and Pete.
Purchased a 2018 Kia Forte at Outten Kia, Hamburg
I just bought my second car from Outten Kia. I had a great experience and I highly recommend this dealership. Special thanks to Steve, Jacob and Pete.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase