Reviews
Write a reviewHighly Recommended
We had a great buying experience with Corry Polk. He was extremely patient with my wife - back and forth, back and forth - on her choice of models, colors and options. She makes good decisions, just not fast decisions. That's my story and I'm sticking to it. Arthur took care of us from selection through delivery. He even took the time to work with their detailing department to polish up our BMW. We could not be happier. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, and thanks for sharing you and your wife's recent 5 star experience with Arthur and Corry here at McKenna BMW! We're beyond thrilled to read your review, and we'd like to congratulate you both on your new BMW. Welcome to the McKenna Family, and enjoy the road ahead in your Ultimate Driving Machine!
Encore Experience
Arthur Szeto truly helped us through the process of getting our new BMW. He was extremely knowledgeable about all the BMWs .He was flexible and responsive even when we changed our minds several times for the BMW Encore appointment.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Alexa, Thanks for sharing your recent 5 star encore experience with Arthur here at McKenna BMW! We're thrilled to read your kind review, and we'd like to congratulate you on your new BMW. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!
BAD SERVICE, NOT AS GOOD AS BEFORE
Well service is very very bad, They use to do a good job going back over 14 years going there. Recently, had to wait a week to get a tire replaced. Then had to wait a week to get the sunroof that was locked and didn't open or close on an X5 fixed, they had the car for 5 days until they started fixing it. 5 days is very bad. I got the car back 7 days after I dropped it off, They offer no loaner witch they did before, I wasn't going to pay for a rental, I would have spent $160.00 just waiting for the car. Also had to make the appointment a week in advance because the sunroof is not a mechanical issue and had to wait, it had no priority. but I had to drive it with the sunroof open, leave it open every day for a week. will never go back there again Don't bother trying to reach me, You wasted two weeks of my time. enough said
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Juan, we've reviewed this experience you had in our service department with the management here at McKenna Cars. Our Service Manager Armando Lopez would like to connect with you personally to see what we can do at this point to turn your experience around and show you the quality service we strive to offer to everyone who pulls into our service drive. Do you mind sending Armando an email? We sincerely look forward to hearing from you! ALopez@mckennacars.com
Great Experience
Enjoyed the buying experience and will recommend dealer to all my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ray, Thanks for sharing your recent 5 star experience with our team here at McKenna BMW! Welcome to the McKenna Family, and we'd like to congratulate you on your new BMW. Enjoy the road ahead in your Ultimate Driving Machine!
Excellent service
Had an excellent experience at Mckenna BMW! We got an amazing deal and most importantly we were treated respectfully. I will be mentioning Mckenna BMW to all my friends and family!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, and thanks for sharing your recent 5 star experience with our team here at McKenna BMW! We're pleased to read your review, and we'd like to congratulate you on your new Ultimate Driving Machine. Welcome to the Mckenna Family, and we sincerely look forward to seeing you in our store anytime in the future!
2nd Visit to Mckenna BMW
My lease was coming to end and I brought my 4 series in to upgrade into an x5 and Robert made it so easy and painless, we were in and out within 2 hours. This is my second time here and no doubt I will be back when this new lease is up! Thank you again to Robert for the great deal and Tony for handling the delivery process!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, and thanks for sharing your recent 5 star experience with Robert here at McKenna BMW! We're thrilled to read your review, and we'd like to congratulate you on your new BMW X5! Thanks for being a part of the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!
came in and met with a product specialist!
I brought my 540i in because there was issues with the connectivity and a service adviser introduced me to tony who was a product specialist! Tony was able to fix the issue by restarting the idrive and it finally connected! He also spent a few minutes going over the car as well!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, and thanks for sharing your recent 5 star experience with Tony here at McKenna BMW! We're pleased to read your review, and we'd like to thank you for choosing us here at McKenna in assisting with your 540i BMW! We sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!
Excellent Service
Bought a CPO BMW from McKenna and Corry gave me a great deal. I also took advantage of the genius service with Arthur. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Andrew, Thanks for sharing your recent 5 star experience with both Corry and Arthur here at McKenna BMW! We're pleased to read your review, and we'd like to congratulate you on your new BMW. Thanks for being a part of the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead in your Ultimate Driving Machine!
McKenna BMW Service Experience
This service experience reinforced that I made the right decision to buy my BMW from McKenna BMW. Claudia Ramirez and the entire team were outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kevin, Thanks for sharing your recent 5 star service experience with Claudia and the rest of the team here at McKenna BMW! We're thrilled to read your review, and we'd like to thank you for choosing us here at McKenna for your BMW service needs. Enjoy the road ahead in your Ultimate Driving Machine!
Best Car Dealership
Very friendly staff that tries to make you comfortable. I had an excellent experience. I had my old car serviced and also purchased a new car with them...They really know wha theyre doing in terms of their sales and service department. I would recommend them to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Author, Thanks for sharing your recent 5 star sales and service experience with our team here at McKenna BMW! We're pleased to read your kind review, and we'd like to thank you for being a part of the McKenna Family! Enjoy the road ahead in your Ultimate Driving Machine, and we sincerely look forward to seeing you in our store anytime in the future.