Bev Smith Kia

I recently had service at Bev Smith KIA for my 2024 KIA Sorento due to my warning sensors giving random signals, cluster lights not working, my initial appointment was for Friday,October 16th, my Service Manager was Kenneth Disbrow. When I arrived he did something I didn't expect, he let me know that if I did leave my car he could not guarantee it would be ready by the end of the day so I would not be without transportation. We reset the appointment to Tuesday, Once I dropped my car off Kenneth kept me aware of the status of my repair. Parts had to be ordered, expected delivery Thursday. The parts arrived after business on Thursday and my car was ready Friday. I continue to be amazed by the professionalism of Bev Smith's Service Department and the candidness they display. Kenneth was very transparent about my car's progress through service. I used to cringe when my car needed service before I came to Bev Smith I don't anymore. Out of 1 to 10 they get a 15.

The salesman Coach and Kayden were Efficient and professional. It was a pleasure to do business

We were very pleased with the speed they finished our service appointment. The customer service experience was top notch.

We went in just to look and Josh was phenomenal. My mom is over the top and extra, and he handled everything with patience right through the end! everybody providing assistance was knowledgeable and polite

The sales team utilized a strategy to show how much they cared about the importance of making a sale. Quite frankly a job well done.

I can’t say enough about this Dealership, I’ve been a Customer for over 6 years and purchased 4 different vehicles form here along with my 2 Sons and 2 Daughters each of them purchased as well . So a total of 8 vehicles and wouldn’t give our business to anyone else . The sales team right down to the maintenance department are on point and are 5 star employees as well .

Waited for 4 hours for an oil change and transmission fluid. Then he tells machine is broken after 4 hours of waiting because he wanted to finish the breaks. If they told me the machine was broken after waiting for two hours I would have left. Now I am there 4 hours and I had to tell them to give me my car

The staff was very supportive and knowledgeable. I thoroughly appreciate the efficiency. I highly recommend this dealership.

My service rep, Kaitlin is the best. She’s very competent and keeps everyone moving along. She knows what she’s doing, and does it with a smile.

Sales person Greg was excellent as was manager D-Wade. Customer service rep Diana was awesome and very thorough.