AutoNation Volkswagen Mall of Georgia

Chris was great on providing me a fantastic experience while purchasing a 2024 atlas cross sport. As someone in the business, I appreciate his professionalism and kindness.

Brandon seemed like a nice honest young man, I trusted him and he said he wanted me to a satisfied customer. I looked at several cars, since the one I had hoped for had already sold. Supposedly. I finally found one I liked and decided to proceed. I asked for a better price and he said their vehicles were thoroughly checked out and the set the price based on that, ok so I still decided that he was on the level and it was a nice car. However a week later my husband noticed damage to the top of the car, there is missing paint a hole and a badly bent luggage rack. I questioned Brandon an out help in repair, only to be told the car was sold as is. I expected as much but was hoping for better. Use extreme caution dealing with this company.

Never Buy from Auto Nation Volkswagen of Georgia Placed retainer on a 2003 Corvette on 20 Jan 24, internet transaction with Grace Baker and Peter. Did not receive, was told papers would be overnighted to me to sign and return with certified check. After several calls and emails, finally received papers on 2 weeks later. Was told they have the best shippers for transporting the car to Florida. When car arrived, I pointed out damages to driver's side. Driver said "no English" best driver's and cannot speak English? I immediately called Peter and sent photos received lip service that AutoNation would make it right. Called Peter several more times and received the same lip service, no call backs or returned text. Called and requested to speak with the used car manager and each time sent to a number with no answer, left my phone number and issue with no call backs. Have also requested copies of the sale paperwork signed by AutoNation and have yet to receive them. Should also mention car was received with 1/8th tank of gas. In all my years of buying cars I have NEVER received a car without a full tank of gas Stear clear of this business!

The sales team is great but the stars of the dealership sis hands down the service department. It doesn’t matter which one of the service advisors that you interact with, they all treat you will the same level of respect and honesty.

Friendly, respectful and answered all my questions. Quick and easy to get an appointment. Will be going back there again!

The person that helped me was great. He wasn't my service advisor though. Unfortunately, he had no idea what had been done with my car and what to recommend. It makes it difficult to know what services are needed when they don't know what to advise you of. I requested an appraisal and that didn't happen. Communication is a great tool.

The purchase of our ID4 at this dealership was a thoroughly enjoyable experience. Sami and Grace, the staff members assisting us, demonstrated remarkable patience and were incredibly helpful throughout the entire process. On the day of signing, everything was efficiently prepared for us upon our arrival. Surprisingly, we were able to complete the process and leave the dealership faster than our previous experiences with other auto purchases. One notable aspect of this dealership is its extensive stock of the ID4 model, providing us with a range of options to choose from.

We went to AutoNation VW at the Mall of GA in a pinch. Due to scheduling issues between my daughter and I we needed to find and purchase a car that day. We were on a budget as well since the insurance check hadn't yet arrived on my daughter's previous vehicle. Philip Tartaglia came to the rescue! He showed us a relatively low mileage vehicle that she and I liked for her right off the bat. Having been burned by a local small-time dealer previously, they had no issues with me taking the vehicle to a mechanic and, after returning with a few very small concerns, those issues were handled by their service department. The Svc Dept actually invited me back to see them checking those items out for myself giving that extra sense of security! From there, our situation was unique in that we ended up working with Sean Davis and purchasing the vehicle without a loan but needing to put the title in both the daughter's name as well as my own. Sean was great in assisting us through that process since we have different addresses, etc. It took a bit of time to work through those issues that our particular transaction presented but Sean and Philip got us through it reasonably quickly. Altogether, a very nice car-buying experience with AutoNation VW at the Mall of GA and I would easily recommend them to anyone looking for a new/used vehicle. I'll certainly consider them myself the next time I'm in the market!

By far the worst of the worst sales transaction. It has been over 2 weeks, trade in still not paid off. The salesman and his manager were extremely difficult to work with. They refuse to answer texts and calls. Still do not even have copies of the documents for the transaction. Do not recommend.

Ignition switch replacement. Worked me in despite my arriving on the wrong day. Speedy and excellent work. Very pleasant experience. Highly recommended.