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Grand Kia

(113 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 228-0363 (866) 228-0363
Used (866) 247-9276 (866) 247-9276
Service (866) 258-2249 (866) 258-2249

Reviews

(113 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grand Kia from DealerRater.

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Great service - Great people - I was very impressed, I

Great service - Great people - I was very impressed, I was not expecting it to be such an easy, hassle free, and pleasant experience!! I fully trust Grand Kia and was more than pleased with my experience there! Highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Such a fantastic review! Thank you so much, Amy, for your kind words about your recent experience here at Grand KIA! We hope you love your new KIA and look forward to the opportunity to serve you in the future. If you need anything, please don't hesitate to contact us anytime at 720-943-1144 Grand KIA 1950 W. 104th Ave Thornton, CO. 80234

Randy Pewtress help me on purchasing a vehicle and was

Randy Pewtress help me on purchasing a vehicle and was very nice, helpful and patient. He was not pressuring me in anyway. I would recommend him to friends and family on purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Bernadette! We are pleased to hear about your experience here at Grand KIA and hope you love your new vehicle! We will be sure to let Randy know about the great work, and If you need anything, please don't hesitate to contact us anytime at 720-943-1144 Grand KIA 1950 W. 104th Ave Thornton, CO. 80234

Grand Kia is a very clean dealership.

Grand Kia is a very clean dealership. All cars looked very clean,. Could use a bigger lot to show more cars. John Lee , the sales representative was very helpful and knowledgeable in explaining all functions of the vehicle and very friendly in making purchase more easy. Joe Lee was also very helpful in explaining the purchase. The vehicle was very clean when accepted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are pleased to hear about your experience here at Grand KIA and appreciate your feedback. Although keeping full inventory has been hard lately, we're working on new programs and processes to refill our sales lot as soon as possible. If you need anything, please don't hesitate to contact us anytime at 720-943-1144 Grand KIA 1950 W. 104th Ave Thornton, CO. 80234

I was very please with Grand Kia!

I was very please with Grand Kia!! I spend time dealing with several dealerships looking for my KIA, and Grand was very helpful. Bryan Gonzalez helped us get our car, and made sure that it was cleaned up and ready to go for us. The service department did an excellent job with that, and I still feel like I am driving a "new" car even though I purchased used.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are pleased to hear about your recent experience and look forward to serving you in the future! If you need anything please don't hesitate to contact us anytime at 720-943-1144 Grand KIA 1950 W. 104th Ave Thornton CO 80234

The Grand KIA dealership in Thornton, Colorado is always

The Grand KIA dealership in Thornton, Colorado is always clean and inviting. My salesman, Randy is the best. He was my last salesman and will be my next one. Everyone is very friendly and make you feel right at home. Service guys are always very helpful. I enjoy going in to get my vehicles serviced there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are pleased to hear about your recent experience and look forward to serving you in the future! We will be sure to let Randy know about the great work, if you need anything please don't hesitate to contact us anytime at 720-943-1144 Grand KIA 1950 W. 104th Ave Thornton CO 80234

Our salesperson was great- got the deal done.

Our salesperson was great- got the deal done. Felt a little rushed at the end as the store was closing and everyone was ready to go home. We love the car!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We are pleased to hear about your recent experience and look forward to serving you in the future! Thank you for your feedback as well. We will be sure to talk as a team about the end of the day and how we can better serve our customers. :-) If you need anything please don't hesitate to contact us anytime at 720-943-1144 Grand KIA 1950 W. 104th Ave Thornton CO 80234

Beware of upcharges and lowball offers on trade

I attempted to purchase a 2022 Kia Sorento PHEV. The dealer wanted $2K over MSRP, but the worst thing was they undervalued my trade by nearly $4K from the quote I got on their own website from KBB. So they wanted to take $2K more on the front end and $4K on the backend on my trade. They had the gall to tell me that I was still saving money because I was saving taxes on my trade. On the other new Kia's on the lot there were markups of anywhere from $3K-6K. Avoid this dealership unless you want to be taken advantage of.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello, Thank you for taking the time to provide us with your feedback. I would appreciate the opportunity to speak with you about your 2022 Kia Sorento PHEV purchase inquiry and communication with our Sales Team. When you have a moment, can you please email or phone me with your preferred contact method so we can discuss this later? Thank you. Joe Lee Sales Manager Jlee@grandautomotive.com 877-708-9605

This sales people at this dealership are friendly and

This sales people at this dealership are friendly and helpful. However, at this dealership there is a market adjustment of anywhere from $2K-6K on every new car on the lot. Then on top of that, they did not honor the price for my trade-in that was from their own website through KBB. They undervalued my trade by nearly $4K. There was absolutely nothing wrong with my vehicle, as it is a 2021 and has no scratches, marks, etc on either the interior or exterior. There is no need to stop at this dealership unless you want to pay more and receive less for your trade. On a side note - the building is in dire need of an update.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Eli was incredibly helpful and responsive when I was

Eli was incredibly helpful and responsive when I was searching and buying my car. He was willing to go the extra mile when setting up time to purchase my vehicle, and supported me throughout my experience with Grand Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your fantastic review! We are so pleased to hear about your recent experience and will be sure to let Eli know about the great work. If you need anything, please don't hesitate to contact us anytime at 720-943-1144 Grand KIA 1950 W. 104th Ave

Fast and friendly service.

Fast and friendly service. All my questions were answered right away. Thank you John for your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent 5star review, Daniel! We are so pleased to hear about your recent experience. If you need anything, please don't hesitate to contact us anytime at 720-943-1144 Grand KIA 1950 W. 104th Ave