Reviews
Write a reviewGreat staff very friendly fast and effective !
Great staff very friendly fast and effective !! Great value !! I will come again for all my service needs !! Keep up the great work !! This is why I bought from this dealership and service my car here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your fantastic review, Edward! We're thrilled to hear that you had a positive experience with our friendly and efficient staff at My Chevrolet. Your loyalty means a lot to us, and we look forward to serving you for all your future service needs. Don't hesitate to share your experience with others, and we can't wait to see you again soon! Pete Escoto | Pete@mycars.com
Great service
Great service, they explained very detailed the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jesse, I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing My Chevrolet's Service Department. Sincerely, Rick Ray | GM | rray@mycars.com
New 2023
Gary Coop Miller is very helpful and professional. This is one of many vehicles purchased.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in helpful and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Rick Ray | GM | rray@mycars.com
Dealers you can trust!!!
Everyone in the facility was extremely helpful, kind, and they all treated us with the upmost respect. From the time we walked through the doors we were treated with amazing customer service. We highly recommend My Chevrolet not only for their amazing customer service but the fact that they don?t mark up prices of the vehicles above MSRP. This is our second truck we have purchased with them and we will be back. They are a car dealership that you can trust!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We truly appreciate you taking the time to write about your experience at our service department, Randy & Brooke Drost. We want to provide all of our customers with excellent service, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your automotive needs. We can’t wait to see you again soon! Sincerely, Rick Ray | GM | rray@mycars.com
JT Bat
Once again, always great service, timely, friendly, reputable service and team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joshua Emerald Batistich, thank you for taking the time to share your feedback. Each employee is a valued member of the My Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Rick Ray | GM | rray@mycars.com
Trax owner
I went in for a repair. It was taken care of with an hour and a half. Very nice cause I had to wait there for it to get done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Roslyn, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!
Red Alert System & Extended Warranty
Part 1 I purchased a used 2016 toyota tacoma from the chevy dealer in Salinas on memorial day 2018. Purchased the red alert system and extended protection warranty. I was told by finance representative A that these items could be cancelled if I changed my mind later. So I purchased both. Few weeks later I called to schedule the appointment since they never called me as they said they would to have the red alert system installed. I spent 3 hrs waiting in the service department for the installation or so I thought at the time. It turns out, however, that the technician was unable to install system because he didnt know how to install it on a toyota tacoma and didnt have the proper tools or so I was told. LOL really! I was frustrated at the same time it took 3 hours to find out they couldn't install it wow. I didnt expect that from an actual fully established chevy dealership. But I guess in Salinas you can expect anything. So since I was initially told that the system was cancellable I walked over to the finance dept. to cancel it. Well not so fast there, according to finance representative B, stated that the red alert system is not cancellable, even if it hasn't been installed. SOS help! So what now, I cannot cancel it and they can't install it either. Why did they sell it to me? Why dont they hire fully qualified technicians? Why do finance rep. A and finance rep. B have conflicting terms? It must be about the money, and not so much about the customer. Part 2 gets even better.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Corinne Garcia..2013 Cheve cruze
Followup 2-9-28 Shadow pick me up at 2:40pm. Car runs well. But there is 22 miles added to my car from when I dropped it off yesterday. There was 3 repairs but 22 Mi seems extensive or testing....
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Corinne, I am sorry to hear about your experience. I assure you we are committed to promptly resolving this issue. Please don't hesitate to contact us with any questions you may have. Sincerely, Rick Ray | GM | rray@mycars.com
Chevy Tahoe
MY Chevrolet and Rick Ray were/are awesome. Thank you!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great review, Christopher. Sincerely, Rick Ray | GM | rray@mycars.com
MY TAHOE
EXCELLENT SERVICE EVERYONE VERY HELPFUL AND KNOWLEDGEABLE THANKS
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Rick Ray | GM | rray@mycars.com