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MY Chevrolet

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (33 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–5:00pm
Tuesday 8:30am–8:00pm 7:30am–5:00pm
Wednesday 8:30am–8:00pm 7:30am–5:00pm
Thursday 8:30am–8:00pm 7:30am–5:00pm
Friday 8:30am–8:00pm 7:30am–5:00pm
Saturday 8:30am–8:00pm 7:30am–4:00pm
Sunday 10:00am–7:00pm Closed

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See all 8 vehicles from this dealership.

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (33 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of MY Chevrolet from DealerRater.

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Always a pleasure with Rick Ray at My Chevrolet. Excellent customer care, Bret Porter went over every detail with our new Chevrolet Silverado 3500 High Country.

Always a pleasure with Rick Ray at My Chevrolet. Excellent customer care, Bret Porter went over every detail with our new Chevrolet Silverado 3500 High Country.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words, Bobby! I’m thrilled to hear about your positive experience with me and Bret at My Chevrolet. We take pride in providing excellent customer care, and it's great to know that you felt well taken care of during your purchase of the Chevrolet Silverado 3500 High Country. I appreciate your feedback and we look forward to assisting you again in the future! Sincerely, Rick Ray | GM | [email protected]

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They performed a 90,000 service on my vehicle and completed in less than 4-hours. The service facility was very comfortable and we viewed the new corvette.

They performed a 90,000 service on my vehicle and completed in less than 4-hours. The service facility was very comfortable and we viewed the new corvette.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your great review! I'm thrilled to hear that your 90,000-mile service was completed efficiently and that you enjoyed our comfortable facility while checking out the new Corvette. I appreciate your feedback and we look forward to seeing you again at My Chevrolet! Pete Escoto | Service Manager | 831-444-4000 | [email protected]

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I had an appointment at 12pm. Arrived before for an oil change. Even with an appointment, I choose to wait in the lobby for my car and told them I would. I waited for my vehicle until almost 4pm. 4 hours later!!! No reason given for the delay.

I had an appointment at 12pm. Arrived before for an oil change. Even with an appointment, I choose to wait in the lobby for my car and told them I would. I waited for my vehicle until almost 4pm. 4 hours later!!! No reason given for the delay.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us, Gilbert. I understand that waiting for an extended period, especially with an appointment, can be frustrating. Your feedback is important, and I appreciate you bringing this to our attention. Please feel free to contact me at My Chevrolet directly to address your concerns further. I value your input and hope to improve your experience in the future. Pete Escoto | Service Manager | 831-444-4000 | [email protected]

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Great staff very friendly fast and effective !! Great value !! I will come again for all my service needs !! Keep up the great work !! This is why I bought from this dealership and service my car here.

Great staff very friendly fast and effective !! Great value !! I will come again for all my service needs !! Keep up the great work !! This is why I bought from this dealership and service my car here.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your fantastic review, Edward! We're thrilled to hear that you had a positive experience with our friendly and efficient staff at My Chevrolet. Your loyalty means a lot to us, and we look forward to serving you for all your future service needs. Don't hesitate to share your experience with others, and we can't wait to see you again soon! Pete Escoto | [email protected]

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Great service, they explained very detailed the service.

Great service, they explained very detailed the service.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jesse, I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing My Chevrolet's Service Department. Sincerely, Rick Ray | GM | [email protected]

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Gary Coop Miller is very helpful and professional. This is one of many vehicles purchased.

Gary Coop Miller is very helpful and professional. This is one of many vehicles purchased.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in helpful and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Rick Ray | GM | [email protected]

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Everyone in the facility was extremely helpful, kind, and they all treated us with the upmost respect. From the time we walked through the doors we were treated with amazing customer service. We highly recommend My Chevrolet not only for their amazing customer service but the fact that they don?t mark up prices of the vehicles above MSRP. This is our second truck we have purchased with them and we will be back. They are a car dealership that you can trust!!!

Everyone in the facility was extremely helpful, kind, and they all treated us with the upmost respect. From the time we walked through the doors we were treated with amazing customer service. We highly recommend My Chevrolet not only for their amazing customer service but the fact that they don?t mark up prices of the vehicles above MSRP. This is our second truck we have purchased with them and we will be back. They are a car dealership that you can trust!!!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We truly appreciate you taking the time to write about your experience at our service department, Randy & Brooke Drost. We want to provide all of our customers with excellent service, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your automotive needs. We can’t wait to see you again soon! Sincerely, Rick Ray | GM | [email protected]

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Once again, always great service, timely, friendly, reputable service and team!

Once again, always great service, timely, friendly, reputable service and team!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Joshua Emerald Batistich, thank you for taking the time to share your feedback. Each employee is a valued member of the My Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Rick Ray | GM | [email protected]

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I went in for a repair. It was taken care of with an hour and a half. Very nice cause I had to wait there for it to get done.

I went in for a repair. It was taken care of with an hour and a half. Very nice cause I had to wait there for it to get done.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Roslyn, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!

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Part 1 I purchased a used 2016 toyota tacoma from the chevy dealer in Salinas on memorial day 2018. Purchased the red alert system and extended protection warranty. I was told by finance representative A that these items could be cancelled if I changed my mind later. So I purchased both. Few weeks later I called to schedule the appointment since they never called me as they said they would to have the red alert system installed. I spent 3 hrs waiting in the service department for the installation or so I thought at the time. It turns out, however, that the technician was unable to install system because he didnt know how to install it on a toyota tacoma and didnt have the proper tools or so I was told. LOL really! I was frustrated at the same time it took 3 hours to find out they couldn't install it wow. I didnt expect that from an actual fully established chevy dealership. But I guess in Salinas you can expect anything. So since I was initially told that the system was cancellable I walked over to the finance dept. to cancel it. Well not so fast there, according to finance representative B, stated that the red alert system is not cancellable, even if it hasn't been installed. SOS help! So what now, I cannot cancel it and they can't install it either. Why did they sell it to me? Why dont they hire fully qualified technicians? Why do finance rep. A and finance rep. B have conflicting terms? It must be about the money, and not so much about the customer. Part 2 gets even better.

Part 1 I purchased a used 2016 toyota tacoma from the chevy dealer in Salinas on memorial day 2018. Purchased the red alert system and extended protection warranty. I was told by finance representative A that these items could be cancelled if I changed my mind later. So I purchased both. Few weeks later I called to schedule the appointment since they never called me as they said they would to have the red alert system installed. I spent 3 hrs waiting in the service department for the installation or so I thought at the time. It turns out, however, that the technician was unable to install system because he didnt know how to install it on a toyota tacoma and didnt have the proper tools or so I was told. LOL really! I was frustrated at the same time it took 3 hours to find out they couldn't install it wow. I didnt expect that from an actual fully established chevy dealership. But I guess in Salinas you can expect anything. So since I was initially told that the system was cancellable I walked over to the finance dept. to cancel it. Well not so fast there, according to finance representative B, stated that the red alert system is not cancellable, even if it hasn't been installed. SOS help! So what now, I cannot cancel it and they can't install it either. Why did they sell it to me? Why dont they hire fully qualified technicians? Why do finance rep. A and finance rep. B have conflicting terms? It must be about the money, and not so much about the customer. Part 2 gets even better.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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