I went in for a repair. It was taken care of with an hour and a half. Very nice cause I had to wait there for it to get done.
Roslyn, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experie...nce. We appreciate your business and look forward to seeing you again in the future. Have a great day!
Part 1 I purchased a used 2016 toyota tacoma from the chevy dealer in Salinas on memorial day 2018. Purchased the red alert system and extended protection... warranty. I was told by finance representative A that these items could be cancelled if I changed my mind later. So I purchased both. Few weeks later I called to schedule the appointment since they never called me as they said they would to have the red alert system installed. I spent 3 hrs waiting in the service department for the installation or so I thought at the time. It turns out, however, that the technician was unable to install system because he didnt know how to install it on a toyota tacoma and didnt have the proper tools or so I was told. LOL really! I was frustrated at the same time it took 3 hours to find out they couldn't install it wow. I didnt expect that from an actual fully established chevy dealership. But I guess in Salinas you can expect anything. So since I was initially told that the system was cancellable I walked over to the finance dept. to cancel it. Well not so fast there, according to finance representative B, stated that the red alert system is not cancellable, even if it hasn't been installed. SOS help! So what now, I cannot cancel it and they can't install it either. Why did they sell it to me? Why dont they hire fully qualified technicians? Why do finance rep. A and finance rep. B have conflicting terms? It must be about the money, and not so much about the customer. Part 2 gets even better.
This dealership surpasses any I have ever dealt with.
Thank you so much for the kind feedback! We appreciate it greatly :)
Followup 2-9-28 Shadow pick me up at 2:40pm. Car runs well. But there is 22 miles added to my car from when I dropped it off yesterday. There was 3 repairs... but 22 Mi seems extensive or testing....
Corinne, I am sorry to hear about your experience. I assure you we are committed to promptly resolving this issue. Please don't hesitate to contact us... with any questions you may have. Sincerely, Rick Ray | GM | firstname.lastname@example.org
EXCELLENT SERVICE EVERYONE VERY HELPFUL AND KNOWLEDGEABLE THANKS
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is an...ything we can assist you with in the future, please let us know. Sincerely, Rick Ray | GM | email@example.com
MY Chevrolet and Rick Ray were/are awesome. Thank you!!!
Thanks for the great review, Christopher. Sincerely, Rick Ray | GM | firstname.lastname@example.org
My only concern about the customer service is that I have to call them back when I want to ask whether or only my vehicle is finished. out of the 4 or... 5 oil changes plus light repair I had them do I was never called when my car was complete
I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours becaus...e it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, Rick Ray | GM | email@example.com
Car was in for an oil change and to find and fix a rattle. dealer did not find or fix rattle
Thank you for sharing this review regarding your experience with us. I'd like to discuss this with you further if you could please contact me at your ...earliest convenience. Sincerely, Rick Ray | GM | firstname.lastname@example.org
I thought I'd have to wait but I didn't. I love the fact that they offer a shuttle service; even on Saturday! Some places don't have a weekend driver.... Ana was great! There were no surprises!. very happy with my purchase. I wanted a Chevy...and I got one!"|"
Carlos, thank you for the feedback! I am happy to hear of your positive experience at My Chevrolet, and we are grateful for choosing us for your autom...otive needs. We look forward to serving you again in the future! Sincerely, Rick Ray | GM | email@example.com
I called that morning to see if I could walk-in and the service person was able to get me in. Not only that they promised my car in an hour and it was... ready in exactly an hour. The customer service staff was very friendly, courteous and helpful. "|"
Sandra - Thank you for the review. We appreciate you taking the time to write about your experience. I am very happy we were able to accommodate your ...vehicle! Take care! Sincerely, Rick Ray | GM | firstname.lastname@example.org