Reviews
Write a reviewAlways a pleasure with Rick Ray at My Chevrolet. Excellent customer care, Bret Porter went over every detail with our new Chevrolet Silverado 3500 High Country.
Always a pleasure with Rick Ray at My Chevrolet. Excellent customer care, Bret Porter went over every detail with our new Chevrolet Silverado 3500 High Country.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Bobby! I’m thrilled to hear about your positive experience with me and Bret at My Chevrolet. We take pride in providing excellent customer care, and it's great to know that you felt well taken care of during your purchase of the Chevrolet Silverado 3500 High Country. I appreciate your feedback and we look forward to assisting you again in the future! Sincerely, Rick Ray | GM | [email protected]
They performed a 90,000 service on my vehicle and completed in less than 4-hours. The service facility was very comfortable and we viewed the new corvette.
They performed a 90,000 service on my vehicle and completed in less than 4-hours. The service facility was very comfortable and we viewed the new corvette.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your great review! I'm thrilled to hear that your 90,000-mile service was completed efficiently and that you enjoyed our comfortable facility while checking out the new Corvette. I appreciate your feedback and we look forward to seeing you again at My Chevrolet! Pete Escoto | Service Manager | 831-444-4000 | [email protected]
I had an appointment at 12pm. Arrived before for an oil change. Even with an appointment, I choose to wait in the lobby for my car and told them I would. I waited for my vehicle until almost 4pm. 4 hours later!!! No reason given for the delay.
I had an appointment at 12pm. Arrived before for an oil change. Even with an appointment, I choose to wait in the lobby for my car and told them I would. I waited for my vehicle until almost 4pm. 4 hours later!!! No reason given for the delay.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us, Gilbert. I understand that waiting for an extended period, especially with an appointment, can be frustrating. Your feedback is important, and I appreciate you bringing this to our attention. Please feel free to contact me at My Chevrolet directly to address your concerns further. I value your input and hope to improve your experience in the future. Pete Escoto | Service Manager | 831-444-4000 | [email protected]
Great staff very friendly fast and effective !! Great value !! I will come again for all my service needs !! Keep up the great work !! This is why I bought from this dealership and service my car here.
Great staff very friendly fast and effective !! Great value !! I will come again for all my service needs !! Keep up the great work !! This is why I bought from this dealership and service my car here.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your fantastic review, Edward! We're thrilled to hear that you had a positive experience with our friendly and efficient staff at My Chevrolet. Your loyalty means a lot to us, and we look forward to serving you for all your future service needs. Don't hesitate to share your experience with others, and we can't wait to see you again soon! Pete Escoto | [email protected]
Great service, they explained very detailed the service.
Great service, they explained very detailed the service.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jesse, I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing My Chevrolet's Service Department. Sincerely, Rick Ray | GM | [email protected]
Gary Coop Miller is very helpful and professional. This is one of many vehicles purchased.
Gary Coop Miller is very helpful and professional. This is one of many vehicles purchased.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in helpful and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Rick Ray | GM | [email protected]
Everyone in the facility was extremely helpful, kind, and they all treated us with the upmost respect. From the time we walked through the doors we were treated with amazing customer service. We highly recommend My Chevrolet not only for their amazing customer service but the fact that they don?t mark up prices of the vehicles above MSRP. This is our second truck we have purchased with them and we will be back. They are a car dealership that you can trust!!!
Everyone in the facility was extremely helpful, kind, and they all treated us with the upmost respect. From the time we walked through the doors we were treated with amazing customer service. We highly recommend My Chevrolet not only for their amazing customer service but the fact that they don?t mark up prices of the vehicles above MSRP. This is our second truck we have purchased with them and we will be back. They are a car dealership that you can trust!!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We truly appreciate you taking the time to write about your experience at our service department, Randy & Brooke Drost. We want to provide all of our customers with excellent service, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your automotive needs. We can’t wait to see you again soon! Sincerely, Rick Ray | GM | [email protected]
Once again, always great service, timely, friendly, reputable service and team!
Once again, always great service, timely, friendly, reputable service and team!
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joshua Emerald Batistich, thank you for taking the time to share your feedback. Each employee is a valued member of the My Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Rick Ray | GM | [email protected]
Inept and unprofessional. Ordered an integrated cargo liner for the third row and back cargo area. I originally ordered the part online but ordered the wrong part, that was on me. Service rep ordered the "right part". Came back when part came in. Waited 1.5 hours for install. They laid an all-weather mat down over my WeatherTech mat. Took them 1.5 hours for that....seriously. Asked why it took so long to put a mat in (even though it was the wrong item) and I was told that there were so many other people there. Then why make appointments?!? The lack of knowledge by both the service department and the service representative is mind-blowing and the customer service is horrendous. Took 25 minutes for a refund. Manager just sat in his office while I complained, didn't bother to come address the situation. Deserves less than one star.
Inept and unprofessional. Ordered an integrated cargo liner for the third row and back cargo area. I originally ordered the part online but ordered the wrong part, that was on me. Service rep ordered the "right part". Came back when part came in. Waited 1.5 hours for install. They laid an all-weather mat down over my WeatherTech mat. Took them 1.5 hours for that....seriously. Asked why it took so long to put a mat in (even though it was the wrong item) and I was told that there were so many other people there. Then why make appointments?!? The lack of knowledge by both the service department and the service representative is mind-blowing and the customer service is horrendous. Took 25 minutes for a refund. Manager just sat in his office while I complained, didn't bother to come address the situation. Deserves less than one star.
- Customer service
- 1.0
- Buying process
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- Quality of repair
- 1.0
- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Rick Ray | GM | [email protected]
I went in for a repair. It was taken care of with an hour and a half. Very nice cause I had to wait there for it to get done.
I went in for a repair. It was taken care of with an hour and a half. Very nice cause I had to wait there for it to get done.
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Roslyn, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!