Titus-Will Chevrolet - Tacoma

Took my car in for 90,000 service, Jordan Durham greeted me and from start to finish was very professional. Always a pleasure to work with such wonderful staff!!!

Jordon Durham was breath of fresh air very professional and nice I will go back for all my car needs :-) in the future!!! Have a great day !!!

We were purchasing a Traverse. Salesman M. was helpful and efficient. Deal closer C. went through several scenarios, while my primary focus was cost of vehicle, interest rate available, and monthly payment. C, after several consultations with V. presented a document captioned "Purchase Agreement" with V's name on it. The agreement set forth price, interest rate and payment, acceptable to me. C requested that I sign the Purchase Agreement. I did so. The car was coming in from another dealer, so we waited for some time in excess of 2 1/2 hours, before meeting with the finance person for final paperwork. When the finance agreement was provided, the price of the vehicle had increased by $1000.00, along with the payment amount. When this was questioned, finance called in V. V reviewed the papers, and said he had made a mistake in the Purchase Agreement, and would not sell the vehicle at the agreed rate and terms. He did offer to cut the price increase to $700.00. I requested that the Purchase Agreement be honored, and V declined. I do not know if the reason for the $1000.00 price increase was a mistake or something else, but can only comment that in the over 2 1/2 hours we were waiting for the car/paperwork. No one brought an error to our attention. The price difference was only apparent in the final paperwork, and only noted by me. The purchase was terminated.

I was treated good until I told him I didn't want to buy a car with out a warranty. That was my main criteria when shopping for a car. He basically told me I could only buy one car then told me he pulled strings to get me a car I was mildly interested in than proceeded to tell me how I couldn't even consider another car because my credit was so bad. I am a single mother I am paid on commission only & have two kids to support all on my own the most important thing to me was a warranty in addition I needed low miles would prefer new, but apparently my credit & desired payment would Not allow me any other options. So my cousin suggest I call Michaels Chevrolet of Issaquah so I did, I instantly was told they had exactly what I wanted for what I wanted to pay. so I told Alex I was going with the 2y newer car that had 55k less miles, a warranty and for the price I wanted to pay, all the 4 things that were all I cared about. Alex proceeded to tell me I wasted his time and was extremely rude to me. when in fact it was he who wasted a whole day of my time. I told Alex what I wanted and he made me think I couldn't get it. Than he told me the warranty I got on my car was a lie & that my interest rate was a lie. That no lenders wanted to finance me. within 2 hours Michael's Chevrolet gave me an approval for exactly what I wanted to pay on a amazing car. Alex made me feel like a horrible person for buying what I asked to buy. I went to Alex cause I thought he was my friend he told me if he couldn't help me he had no issue with me looking elsewhere. As soon as I told him what I had found he was mean, spiteful & plain rude. I even told Alex if he couldn't help me this time I would come back for the NEW truck I wanted to buy in a year. Also that I had intentions to buy a luxury sedan shortly after. Both brand new. After the treatment I received today I am going to tell every person I currently know as well as every person I ever meet about my experience at Titus will. in fact I posted my experience on Facebook and instantly got many replies, little did I know 3 of my close friends mentioned they are currently in the market for a new car and that because of the treatment I received they will not go to Titus-will but will in fact go to Michael's in Issaquah instead for their purchases. I also intend to report this to the BBB!

I viewd a vehicle online from this dealership adn contacted the sales staff about it. I told them i could come in in a day to see it and posssibly purchase it. When i arrived the sales staff had already sold it. There are other similar cars to look at but they couldnt pick up the phone and call me to tell me it was sold? they had my information. All in all it just wasted a part of my day for a trip in there to just to find out it car was gone.

I purchased a Ford Escape ,I have been to just about every dealer from Everett to the East side . Titus Will Chevrolet by far was the best . Billy Reed was Fantastic & extremely professional .We went for a test drive and there was no hard sales tactics which I can't say for the other dealers I visited . The car was as advertised , I was in and out of there with a New used SUV in about and hour & half . Everyone there were very nice and I left feeling they really cared . Customer service where the customer comes first is really hard to find anymore these days . Titus Will Chevrolet Thank You for not only a great car but great customer service and a wonderful experience .

I purchased a 2013 Chevrolet Cruze from Titus-Will. I am beyond pleased with the service and experience I received from this dealership. It made what can be an intimidating and difficult process, one that was easy and painless on my part. The salesman who I worked with was Alex Melgar and the manager was Victor. From the first point of contact I was immediately instilled with a sense of confidence in that this was going to be a good experience. My family and I live about 2 hours away and after having a horrible experience at a different dealership in the Seattle area, the staff at Titus-Will were all incredibly understanding, friendly, and willing to go the extra mile so that I wouldn't have to experience something terrible again. I have never been so satisfied in working with a dealership and usually find salesmen too aggressive and off-putting. However, at Titus-Will every staff person I encountered was friendly and displayed an honest interest in my needs. I cannot thank the staff at Titus-Will for working so hard to get me a great deal and financing on my car and I am in disbelief every day I walk out to my car. I would not even hesitate to recommend Titus-Will Chevrolet to any of my friends or family. They weren't kidding when they said I would leave saying, "I love MY Titus-Will!"

I had very a very personable and enjoyable experience buying at Titus-Will. The staff helped answer my questions and really listened to what I was looking for.

As far as price goes it's been so long since I bought a vehicle for myself that I have not idea if the price was good, great or wonderful. I do know that Geri was certainly willing to show me the retail book on the vehicles I looked at and that she did and continues to go above and beyond to answer questions and assist with any concerns I may have. I would say, "First rate service by a dedicated employee".

Purchased a used 2010 Toyota Highlander. I had to drive 9 hrs to view and test drive the vehicle and on the day I called before my drive it was being test driven by a potential buyer. I spoke with Gary and he informed me of this and to wait until they returned before I started my drive. As it turned out they didn't make an offer at the time, so I drove down to view the vehicle. It was in excellent shape ... virtually brand new. Gary was very easy going, no pressure, no issues, he even picked me up at the airport ( 30 mins away ) when I flew down to pick up the vehicle. Everyone I dealt with there was great, no complaints. Thanks again. The vehicle has been amazing.