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Titus-Will Chevrolet - Tacoma

(220 reviews)
Sales hours: 9:00am to 7:00pm
Service hours:
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm Closed
Sunday 10:00am–5:00pm Closed
New (253) 844-2713 (253) 844-2713
Used (253) 844-2148 (253) 844-2148
Service (253) 844-2189 (253) 844-2189

Reviews

(220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Titus-Will Chevrolet - Tacoma from DealerRater.

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Great service and incentives

Phill was not pushy with the deal. He found out what I was looking for and provided excellent choices both new and used. I've never had such a tough time choosing between a new and used vehicle. Both vehicle choices were excellent. I got a good deal on the trade as well. I'm very satisfied with the entire experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Parts

I think that you shouldn't charge for diagnostics if your have the problem fix with you. and why you charge the customer the freight charge for the parts ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Helpful

Took two hours to repair two tires. One tire was a complicated patch. They then attempted to charge me for what I was assured was a free service when I purchased the extended warranty. They later decided to "do me a favor" and waive the charges. In the future, I'll probably get my tires and related services done elsewhere. They were courteous and the facilities were clean if a bit spartan for a two hour wait.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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TITUS WILL ROCKS

#1 Excellent. Very polite service advisor Explained everything when finished. Also. very comprehensive service report was given to me before I left the dealership. Best overall dealership I have ever dealt with. TITUS-WILL ROCKS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Customer support service

Came in for oil change 15 minutes prior to closing. I went inside to talk to sales and they did jkb, brought keys into service and service found me. Glad I didnt have to go track them down. Excellent service Michelle and lube techs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Got me in quickly for my oil change. They got the entire oil change, including tire rotation, done in under 30 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service with a people's friendly atmosphere

Great friendly customer service greetings when I entered the building . Representative listen, explained the process for the services and I was on my way to continue my day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It was our pleasure serving you. We here at Titus-Will Chevrolet take pride in our sales/service and appreciate the positive feedback.

Awesome Service

Used Titus-Will's speedy lube service area for the first time yesterday and was impressed with shop's layout and cleanliness of the facility. Got the car back in under 30 minutes. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Dealership

I was very pleased. My sales person was super to work with. The dealership when out of there way to support me. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Jason for giving us the great review, we hope your Silverado serves you well for many years to come.

My new Chevy

They did the job on time and the car run great. Also Gary from the sales department called me the following day of my services to assure everything was ok.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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