Big Joe's Auto

Reviews

3.8
(26 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Issues unresolved

Got work done on Audi Q7 - was advised that I needed a new engine, believed in the mechanic and paid over 2500 for new engine and replacement. Took about a week to fix and was advised that the new engine had 95,000 miles on it. Here's when things got bad, when I got my Q7 back my check engine light came on the second day, I asked for the paper work for the supposedly new engine, they were not able to supply my documentation for the new engine, I was told it had a 6 month warranty on it, and why the check engine light was back on. Joe told me to bring my vehicle back which I did again it says it might be the spark plug engine coils etc. He keeps my vehicle again for another week, I get my vehicle back and again the engine light comes on. I asked again for the new engine information still no documentation and Joe tells me to bring it again. I bring it again now this is my third time bringing my vehicle to him and weeks or work in which I thought would have been taken care of with the new engine he placed in and would have thought with the 6 month warranty he would have just contacted the place where he got the engine to replace as he stated my old engine was turned in as Core charge. I get my vehicle back again after a week and the next morning my check engine light is back on. I contact Joe as this point I am not frustrated this has been ongoing now for the last month and I cant understand why I am still having these issues after having a "new engine" placed in. I again ask for the paperwork for the new engine as I want to contact the supposed vendor he purchased from and get another engine and new mechanic to fix it. Joe is refusing to provide documentation on the new part and not taking accountable to fix the issues. I have spent over a month of my time and over 2500 dollars trying to fix this. I would not advise anyone to get any work done this is crazy and not worth the headache as if he couldn't fix it he should have said something and provided me the necessary paper work to have someone else to fix it. This company is scam and will lie about parts and work getting done, its is not worth the time or money to work with the company.

5.0

Great people!

If you need a car these people are here to help! Their customer service is great. Farry is kind and sweet Kenny is funny. I will not only recommend this dealer to my friends but I would recommend them to anyone who's looking for a car. When you go there make sure to ask for Kenny or Farry.

3.3

Ok experience

Hi everyone! I recently bought a 2019 Altima from big Joe's. Staff was friendly, however there were some details I missed, and the dealer did not disclose. There was a floormat missing, as well as a rubber insert for the cupholders. There was slight curb rash on 2 of the wheels, as well as two small dents in the trunk, along with a small rust spot either side of the trunk (I was surprised at that one!) The cruise control doesn't work, and it don't have blind spot monitors as advertised. These where details I missed during the showing, but noticed when I brought the car home. I was disappointed, but fortunately the car is still under warranty to resolve the bigger issues. I was, however, aware that the remote start didn't work. I was surprised at all the issues, being as it's a 2019, and only had 2,600 miles on it. However, big Joe's did honor the sale and not only buy me the missing floormat, but the full set, as well as the missing rubber peice for the cupholder, which helped smooth things over. Overall I'd say I liked the staff, just take your time if buying a car there, and make sure your bases are covered, and you're not missing anything, and I dont think you'll be disappointed!

5.0

Got an Acura there

Joe got my son his first car. It’s still on the road. Nice helpful people. Buying another vehicle there.The price was excellent and fair. Service was great. Ty Joe

5.0

Happy Customer

Walk in nervous & didn't no what to expect. All them nerves got me a car. Smiling

Dealer response

Thank you for choosing Bog Joes Auto Sales. We appreciate you patronage and look forward to making your next vehicle purchase from Big Joes Auto sales.

5.0

Car buyer

Excellent service and help. Assistance given felt like family. I was given all the time I needed to decide what to finally purchase. I didn't feel like I was being pressured or rushed. Tariq was extremely helpful and upfront with what I should look for as well as what Big Joe's Auto Sales could and could not offer. I felt extremely comfortable that I was being treated fairly and honestly.

2.0

Meh... meh

If you are looking for a car that hasn't been gone over since picking it up from auction, this is it. I get it, a used car is a used car. I purchased a car from this lot expecting to put another 1500 into it, bring it up to reasonable shape for another 5 years. 8 months in I am right about at 1700. No fault of the lot, again a used car is a used car, just don't expect tip top running order off the bat front this lot. Don't visit the shop, many wrecked vehicles in the lot parking lot but I do not think that mine wasnt in the same category but was definitely in an accident. Again, used car, no gripe to the lot I could see it Looking set the car- I did buy it. Staff isn't very responsive, and will try typical sales antics, but show respect.

4.4

Best experience yet!!!

We went to several dealers and was turned down or told what car we qualified to purchase. Big Joes got me into the car I wanted with a reasonable down payment. The process was simple and easy had me in and out in an hour. I got my Acadia and I am excited. Please stop by Big joes they will work with you and any credit and they are honest people!!!

4.4

Proud owner of 2009 Acadia

I was turned down by many dealers and told what car I qualified for to purchase. I wanted a truck and Big Joes got me into the one I wanted in less than a hour. Good experience with good people. Stop by and see Tom he will get you driving!!!!!

1.0

Beware! Big Joe's sells salvage/reconstructed cars

Beware! Big Joe puts his cars on consignment at gas stations in Northeast Philadelphia.The cars have salvage/ reconstructed titles.

Dealer response

OUR LOCATION IS 2301 LINCOLN HWY TREVOSE PA 19053 WE ARE NOT AWARE OF ANY CARS FOR SALE AT A GAS STATION IN THE NORTHEAST. ARE CARS ARE NOT SALVAGED OR RECONSTRUCTED BANKS WILL NOT ALLOW US TO SELL SUCH CARS ALL OF OUR TITLES ARE CLEAN AND WE CAN PROVIDE A COPY OF A TITLE IF YOU ARE INTERESTED IN ONE OF OUR CARS! W

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