Mercedes-Benz of Raleigh

I leased my EQE from Mercedes-Benz of Raleigh and purchased the $1,295 SafeLease protection package in the finance office to cover qualifying excess wear and tear. My experience with this dealership ended on such a negative note. When I turned the vehicle in 36 months later, in July 2026, I discovered that the SafeLease coverage was not reflected with Mercedes-Benz Financial Services. I called Mercedes-Benz of Raleigh multiple times and twice specifically asked for a callback from the finance department. Neither request was returned. I finally had to ask for the GSM before I received any meaningful response. Even after that, I was left to manage the entire process myself. Mercedes-Benz of Raleigh offered absolutely no help in coordinating or resolving the issue. Worse, I had to do it twice because SafeLease misread the final MBFS balance and underpaid the claim, requiring a second check. Neither SafeLease nor MBFS notified me when payments were sent/ received, so I had to keep calling both just to find out what was happening. Mistakes happen. I can accept that. What I cannot accept is the lack of apology, responsiveness, follow-through, and basic ownership once the problem was discovered. If something breaks down between the dealership, the product it sells, and Mercedes-Benz Financial Services, I expect the dealership to help resolve it - not leave the customer carrying the burden of coordinating everything. For a dealership representing Mercedes-Benz, this entire experience was extremely disappointing. I expected a much higher level of service, communication, and professionalism, especially after purchasing a product that was supposed to make the lease-end process easier. Instead, the process became 1 hour call twice a week for 4 weeks, repeated explanations, and repeated follow-ups on my part. The EQE itself was a great car. Unfortunately, Mercedes-Benz of Raleigh completely lost my confidence as a customer. I will never do business with Mercedes-Benz of Raleigh again.

If there was any rating below one star , I would give it to Mercedes Benzema at capital blvd. Terrible service since Leith Mercedes sold to this company . No wonder the lounge is empty & Lexus is crawling with customers. I waited five hours ( usually 2 hours) & was ripped off with $1200.0 for the usual servicing. Watch out!!!

Misleading and the sales rep lied to me. Also the finance department will get your highest APR. STAY away. The banks they use are predatory lenders. If you buy a used car here, expect a nightmare. They cut corners on maintenance and repairs. Time for a new staff. Do your homework because they hide a lot of important details. The difference can save or cost you thousands

We have been buying vehicles from Clare for several years. She is great to deal with and keeps us up to date and informed. She always gives us a fair deal. Thank you!

Just wanted to commend the wonderful team @ Mercedes Benz of Raleigh Service Department. My vehicle was serviced and cleaned while I waited ( they even offered me a loaner vehicle ) and when I left it felt as wonderful as it did the day I picked it up. It’s an unbelievably run dealership and my service advisor Linda is top notch !

Ray Loutfala is the ultimate pro. He unselfishly spent an hour with my wife and I explaining the features of our CLS. He was patient, kind, and thorough. What is extra impressive is that we bought the car at another dealership. It is very rare to have a commissioned sales person give us that kind of attention. Hats off to John Proctor for his leadership and friendship for 4 decades. When I am in the market for another car Ray and John will be my first call.

Had the pleasure of working with George and found my dream car! He was very personable and professional. Even though I was interested in a Kia and not a Mercedes (he has 24 years of sales experience with Mercedes!) he was still very knowledgeable about the car. You can tell he has a passion for getting people into their dream car! I don’t know much of the car jargon but he was patient with me and answered my questions. The whole process was smooth and efficient. George made sure I had copies of all the important paperwork that I didn’t know I needed. He also made sure that the car was throughly cleaned inside and out before I left with it off the lot! Please ask for George when you go to Leith Mercedes Benz of Raleigh!

WOW, I don’t even known where to start. Today I traded my 2015 GL at Mercedes-Benz of Raleigh. Only had it 18 months and bought it from an import dealer. Took it in for a diagnostic to see what the issues were and the cost. The cost would have been A-LOT!! So I asked what could I get as a trade? Mario, the Service Advisor sent me over to meet George Brown. From the first handshake I felt at ease. Now I know it’s the salesman’s job to sell me a car, but what George did was sell me on the experience. Told him the issues of my GL and what I would like to do but want to see the numbers. He showed me 1 SUV in the show room-letting me know the possibilities. Then we looked at my trade. Showed me an SUV on the lot. Then the bad news came of the trade in-let’s just say it wasn’t what I wanted to hear but I shouldn’t expect much. The one thing I appreciated from George was I felt he was being honest. Bottom line my SUV was not worth the repair cost and I wasn’t going to get much for it-I ended up checking the value online. Then the experience came, we did a test drive of the GLE. I was hooked from the moment I got behind the wheel and took off. However, when we got back to the dealership I was still hesitant about cost of repairs. Here comes the further experience that George provided, the GLE is certified and I could get the extend warranty. VERY IMPORTANT to me and the longevity of owning this vehicle. And the sign on his desk helped too, PEACE OF MIND. After owning 2 Mercedes bought from non-Mercedes dealers, I will never do that again. My husband said to George, “Thank you for being apart of our journey.” And that journey has been something else…whew!!! I can’t thank George enough. He is an honest man. He takes you through the experience of owning a classic and the best luxury brand. I am all about customer service and how I am treated when car shopping. For me, George went above and beyond. The process was QUICK!!!! I now own my first real/certified Mercedes-Benz from the actual dealer. Thank you George you are truly the best and classic at what you do. Stay true my friend and may God continue to bless you.

Very friendly helpful people Very easy to work with and do what they say they will do. Very pleased with service.

Just met George but feel like I have known him for years. Great guy and he is very well informed of my car and the entire brand. My 4th car from Leith Mercedes Raleigh but my 9th from the Leith group. Always have a good experience.