Reviews
All good, till after you buy the car.
All good, till after you buy the car. Then no help. Bought a new that's been sitting in the dealerships shop for 2 months now. The service coordinator is the only one who responds. Corporate was no help. Carlos the general manager was cool them he started dodging my calls. Typical. Last 20 years I buy Ram and Jeep vehicle, didn't mean anything to anyone. I waited this long to write a review to give them a chance to make it right. I'll be waiting. Even as I write this, I don't know what is like to drive the car for more than a few days. BTW it is a brand new car, not used.
All good, till after you buy the car.
All good, till after you buy the car. Then no help. Bought a new that's been sitting in the dealerships shop for 2 months now. The service coordinator is the only one who responds. Corporate was no help. Carlos the general manager was cool them he started dodging my calls. Typical. Last 20 years I buy Ram and Jeep vehicle, didn't mean anything to anyone. I waited this long to write a review to give them a chance to make it right. I'll be waiting. Even as I write this, I don't know what is like to drive the car for more than a few days. BTW it is a brand new car, not used.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. I completely understand your frustration and I want to assure you that your situation has not been ignored. I’ve been in regular communication with our service department and with the factory on your behalf. We were able to get the manufacturer to agree to cover your vehicle transport costs and reimbursements for the time your vehicle has been down — which isn’t something they often do. Throughout this process, I’ve stayed in contact with Ander and our team to make sure your case was being handled properly and with priority. While I do my best to speak personally with as many customers as possible, I also rely on a strong team to help maintain communication and updates when I’m tied up with other cases. I appreciate your patience and loyalty to the Ram and Jeep brands, and I truly hope once your vehicle is back on the road, you’ll be able to enjoy it as it was intended. Please feel free to reach out to me directly if there’s anything else I can do to help finalize this resolution. Carlos Hidalgo General Manager San Leandro Chrysler Dodge Jeep Ram
Great service!
Great service! Gave me all the info I needed! Smooth and easy!Thanks again! Sldjc
Great service!
Great service! Gave me all the info I needed! Smooth and easy!Thanks again! Sldjc
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Was referred to Rick Martinez , he took care of us and
Was referred to Rick Martinez , he took care of us and got us exactly what we needed on our vehicle
Was referred to Rick Martinez , he took care of us and
Was referred to Rick Martinez , he took care of us and got us exactly what we needed on our vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rick Martinez provided a great experience from start to
Rick Martinez provided a great experience from start to finish. Excellent follow up, attentive to desired vehicle and ensured the financing process to be smooth as can be. Really appreciate his efforts and courteous service!
Rick Martinez provided a great experience from start to
Rick Martinez provided a great experience from start to finish. Excellent follow up, attentive to desired vehicle and ensured the financing process to be smooth as can be. Really appreciate his efforts and courteous service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
San Leandro Dodge has a very poor rating from me back in
San Leandro Dodge has a very poor rating from me back in 2019 when you had in your employ Rafael Sanders and Emal Basillios. I have you a F, not only I but there were numerous complaints on BBB. God drew me to San Leandro when Veronica kept receiving buy-back letters. We took the Jeep in, talked with Amanda & ended up leasing Gretchen (2024 Dodge Hornet)! I now change my opinion of you and hold you in highest regards! You worked with me, helped me to now , purchase Gretchen. The pymts are more, but I know God will help me to make them all!! You also took care of the recall on the Hornet AND gave me a good detail.!! Thx, much to all who assisted me.
San Leandro Dodge has a very poor rating from me back in
San Leandro Dodge has a very poor rating from me back in 2019 when you had in your employ Rafael Sanders and Emal Basillios. I have you a F, not only I but there were numerous complaints on BBB. God drew me to San Leandro when Veronica kept receiving buy-back letters. We took the Jeep in, talked with Amanda & ended up leasing Gretchen (2024 Dodge Hornet)! I now change my opinion of you and hold you in highest regards! You worked with me, helped me to now , purchase Gretchen. The pymts are more, but I know God will help me to make them all!! You also took care of the recall on the Hornet AND gave me a good detail.!! Thx, much to all who assisted me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Always on point.
Always on point. Never misses a beat. Service with a smile always. Alexander is amazing
Always on point.
Always on point. Never misses a beat. Service with a smile always. Alexander is amazing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kale helped me out a lot got my second car from him and
Kale helped me out a lot got my second car from him and he did a great job and he got me the car i wanted he is the best person at San Leandro cdjr
Kale helped me out a lot got my second car from him and
Kale helped me out a lot got my second car from him and he did a great job and he got me the car i wanted he is the best person at San Leandro cdjr
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I really enjoyed doing business at dodge and Chrysler.
I really enjoyed doing business at dodge and Chrysler. Geno was very helpful polite, and professional..He made sure that I left in the truck I wanted.
I really enjoyed doing business at dodge and Chrysler.
I really enjoyed doing business at dodge and Chrysler. Geno was very helpful polite, and professional..He made sure that I left in the truck I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best place for service your car I recommend to go always
Best place for service your car I recommend to go always San Leandro for buy or service your car
Best place for service your car I recommend to go always
Best place for service your car I recommend to go always San Leandro for buy or service your car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kale helped me out a lot got me in a car I actually like
Kale helped me out a lot got me in a car I actually like a wanted and he is great and is very good at his job go to kale wright if you need a car
Kale helped me out a lot got me in a car I actually like
Kale helped me out a lot got me in a car I actually like a wanted and he is great and is very good at his job go to kale wright if you need a car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car