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Meet Jenna Simmons

Jenna Simmons headshot
Service Advisor
(75 reviews)

Reviews

Easy peezy service yet again!! Jenna is always on point...

Easy peezy service yet again!! Jenna is always on point and absolutely AMAZING! in and you, back to work (sooner rather than later 😬) . Thank you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Outstanding Personal Service

Service at Valley Honda has always been excellent! For the installation of accessories, the turn around was earlier than originally expected. I especially appreciate the quality of Jenna's work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jenna in service was excellent. She explained things and...

Jenna in service was excellent. She explained things and went that extra mile as they say. I would recommend them for service in your Honda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Valley Honda is very responsive to your concerns about...

Valley Honda is very responsive to your concerns about your vehicle. Jenna Simmons was friendly, helpful, and knowledgeable. She explained all service work performed and the overall vehicle condition.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I have never been disappointed with Valley Honda

The service you provide is amazing. JENNA was absolutely wonderful. Jenna not only was courteous and efficient, but she went above and beyond helpful. I brought my Honda in late in the afternoon on Saturday thinking I would take a chance getting my oil changed and an inspection sticker that was over due. I thought it was worth a try. I fully expected that I would have to make an appointment for a later date. I was so happy when I walked in and found that it would be done and it was no problem. Jenna took info and directed me to the coffee. LOL I did not have a long wait at all. To wind this up when I left Jenna went with me to my vehicle and show me some tricks I never new about my Honda. You all can give her a rise anytime LOL,LOL Thanks so much for your service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent Service, quick to respond, and great follow-up.

Dealership is extremely busy in the Service Department but I've always been able to get through to someone with minimal delay and they have always found some way to work me in at a time that is mutually convenient. They are the most accommodating dealership and service department I've ever dealt with and even call the next day to follow-up as to one's satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Courtesy

I was very pleased with the courtesy that I received when I took my Honda Civic in for maintenance and inspection. The first person, a young man, to greet me at the door was very welcoming and directed me to where I needed to go. The young lady who took my keys and made certain that all my needs were met, was pleasant and friendly. I was very satisfied with the fact that my car was washed and the interior vacuumed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Wheel Alignment

The service has always been first rate, whether it has been an oil change, wheel alignment, or state inspection. The techs are so good @ explaining things.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

basic maintenance on Honda Civic with 150,000 miles

Just needed multipoint inspection with oil change and 150,000 mile needs. Jenna was very helpful and made sure any applicable dealer coupons were applied- I was worried this could be very expensive and it was high but kept at a fair price, and my vehicle seems to be holding up well which I need as a hospital employee who travels 60+ miles round trip each working day- Thanks Valley Honda and Jenna for keeping costs at a fair rate and getting me in and out within 90 mins- whoever did the actual servicing is also my hero

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Went in for a software update, from check in to check out...

Went in for a software update, from check in to check out with less than an hour. Barely long enough check my phone and have a drink. Plenty of time to go on about my day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.