Reviews
Pleasant buying experience, easy going staff, not pushy
Pleasant buying experience, easy going staff, not pushy and able to answer any questions I had throughout the process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to hear that our team was incredibly helpful during your visit! Thank you for choosing Subaru of Troy and for sharing your experience. Enjoy your new ride!
Because of being a caregiver it was difficult to go to
Because of being a caregiver it was difficult to go to dealership in person, however, I was able to call and tell my car salesman, Jeff Meadows, exactly what I wanted. He was able to take care of all the paperwork in advance of my actual appearance at the dealership. Mark Paone had checked all financial contacts and had paperwork ready for me to sign. This is my fifth Subaru and am very happy with the service I received that day and have been very happy with the service side of the dealership as well. Made appt on line, was told what to expect at the time of service and the potential cost of the service. Would definitely recommend to anyone the Subaru car and services that I have received.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are beyond pleased to hear your amazing experience with our team here at Subaru of Troy! It is wonderful to know that Jeff and Mark were able to accommodate you in getting steps of the process prepared to ensure a smooth transaction and quick visit to our store. Thank you for your trust and loyalty to our team, we appreciate you and are glad to work with you again next time!
The offer of trade in value was insulting I have
The offer of trade in value was insulting I have purchased vehicles from this dealer before but will not be back again. Shame on Carbone of troy
- Customer service —
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jeff Meadows is an exceptional salesman. He was the...
Jeff Meadows is an exceptional salesman. He was the determining factor in my decision to purchase from Carbone Subaru. Buying a new car is not my favorite activity but Jeff made it pleasant.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to seeing you again soon!
Car Purchase/Trade
I only worked with Jeff is what I wanted but he worked with others to make the transaction, but again I just worked with Jeff, which was great for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!
The service was friendly. Jeff Meadows was very...
The service was friendly. Jeff Meadows was very knowledgeable about the cars and the service Subaru offed. I would highly recommend him to others. Judy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Strange encounters
Vehicle wasn't detailed, deal wasn't clearly defined and paperwork never mailed as promised. Interest rate changed without being told. Registration fee wasn't included as was told it was. Weird sales strategies....
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi there, we regret your most recent visit with us was not up to the standards we strive for. When you have an opportunity, please reach out to us at (518) 312-4300 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon
Edmund
I was extremely pleased with the service and guidance Mr Meadows provided during the leasing of two vehicles. He listened to my personal requirements for a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
Best experience buying a car
Needed a car for my daughter and thought a Subaru would be a good safe choice. Carbone delivered with a great price and pleasant experience. WIll definitely be a repeat customer at Carbone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope you have a stellar day!
Hello there, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
Great and efficient.
Great deal offered and very satisfied with treatment. I didn't need to go to DMV myself and hey did all the phoning for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your satisfaction is important to us, so we want to sincerely thank you for choosing Carbone Subaru of Troy and we hope to see you again soon!