Reviews
Write a reviewHighly recommend
I would highly recommend this dealership and Kyle in particular. He isn't pushy and got me a great deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Topnotch staff for buying, selling or service!
Kyle Milholland brought me from on-the-fence to a quick yes when it came to selling my Eos. He was professional, honest and helpful as he guided me through a very fast and simple process. Furthermore, he went out of his way to ensure I got a great deal even though he stood nothing to profit off the sale. Whether you're looking to buy or sell, I'd definitely recommend Kyle as well as Volkswagen of Downtown LA! I've had four Volkswagens, and between this experience as well as the service department - I consider this dealership the best out of the several I've dealt with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best car buying experience ever!
Best car buying experience we have ever had!! Everyone is very laid back and calm. Xiomara was amazing, no pressure and answered all of our questions. Even waiting in the lobby was nice it's very clean and inviting. "Jumbo Jack" walked us through the finance portion and it was very quick and easy. We are from Orange County and the drive up to LA to buy our car from Volkswagen of Downtown LA was well worth it!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kyle Miholloland --the Nobel Laureate of Car Sales
Kyle Miholland of Downtown VW deserves even more stars: the patience of a saint , the nerves of a Buddha and the smarts of a economist. He is , by far, the best car salesman I have ever met. While others responded periodically, Kyle stayed on the case , in the nicest, most direct way, until we made a deal. Ten plus stars!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
I had a great car-buying experience at VW of Downtown LA. Moh Zarrinkamar was my sales associate and he did a great job of explaining the features on the vehicles and showing me their inventory. My experience with Moh was not a typical high-pressure sales treatment, it was simple and pretty relaxed. He found me the car I wanted and made sure that everything was working and hooked up by the time I drove out with my new car. I recommend this dealership highly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Moh is AWESOME!
My experience at Volkswagen of Downtown LA with Moh was amazing!! He patiently listened to my concerns, answered all of my questions, took me on several test drives, explained all of my options, and was overall extremely kind and helpful. No pressure at all. An absolute pleasure to do business with. And girls, you know how it is at dealerships-with Moh, you do not need to worry. He treated me equally and took extra time to explain everything. I will refer all my friends to him who are interested in a VW. My highest recommendation for Moh.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brandon is the MAN
Leased for my first time with Brandon - the complete opposite of a hassle. He makes it easy, simple, & he got me a great deal on a new Jetta. Thanks, B!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Go to Brian Carnes: Great Sales Experience
Writing back in to edit my review. Iphones have a mind of their own at times. There was absoultely nothing wrong with the facility. So let me try this again: Don't lose your sanity or precious time, go to Brian Carnes at VW Downtown LA. He's a straight shooter. I sincerely thought all salesman were dishonest and unpleasant until I had he pleasure of dealing with him. Great!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Experience
Don't lose your sanity or time, and go to Brandon Carnes at VW Downtown LA. He was straight forward from the get go. A rarity!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Perfect Sales Experience
Don't lose your sanity or precious time, go to Brian Carnes at VW Downtown LA. He's a straight shooter. I sincerely thought all salesman were dishonest and unpleasant until I had he pleasure of dealing with him. Great!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
