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Volkswagen of Downtown LA

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (55 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (55 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of Downtown LA from DealerRater.

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Highly recommend

I would highly recommend this dealership and Kyle in particular. He isn't pushy and got me a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Topnotch staff for buying, selling or service!

Kyle Milholland brought me from on-the-fence to a quick yes when it came to selling my Eos. He was professional, honest and helpful as he guided me through a very fast and simple process. Furthermore, he went out of his way to ensure I got a great deal even though he stood nothing to profit off the sale. Whether you're looking to buy or sell, I'd definitely recommend Kyle as well as Volkswagen of Downtown LA! I've had four Volkswagens, and between this experience as well as the service department - I consider this dealership the best out of the several I've dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best car buying experience ever!

Best car buying experience we have ever had!! Everyone is very laid back and calm. Xiomara was amazing, no pressure and answered all of our questions. Even waiting in the lobby was nice it's very clean and inviting. "Jumbo Jack" walked us through the finance portion and it was very quick and easy. We are from Orange County and the drive up to LA to buy our car from Volkswagen of Downtown LA was well worth it!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Kyle Miholloland --the Nobel Laureate of Car Sales

Kyle Miholland of Downtown VW deserves even more stars: the patience of a saint , the nerves of a Buddha and the smarts of a economist. He is , by far, the best car salesman I have ever met. While others responded periodically, Kyle stayed on the case , in the nicest, most direct way, until we made a deal. Ten plus stars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

I had a great car-buying experience at VW of Downtown LA. Moh Zarrinkamar was my sales associate and he did a great job of explaining the features on the vehicles and showing me their inventory. My experience with Moh was not a typical high-pressure sales treatment, it was simple and pretty relaxed. He found me the car I wanted and made sure that everything was working and hooked up by the time I drove out with my new car. I recommend this dealership highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Moh is AWESOME!

My experience at Volkswagen of Downtown LA with Moh was amazing!! He patiently listened to my concerns, answered all of my questions, took me on several test drives, explained all of my options, and was overall extremely kind and helpful. No pressure at all. An absolute pleasure to do business with. And girls, you know how it is at dealerships-with Moh, you do not need to worry. He treated me equally and took extra time to explain everything. I will refer all my friends to him who are interested in a VW. My highest recommendation for Moh.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Brandon is the MAN

Leased for my first time with Brandon - the complete opposite of a hassle. He makes it easy, simple, & he got me a great deal on a new Jetta. Thanks, B!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Go to Brian Carnes: Great Sales Experience

Writing back in to edit my review. Iphones have a mind of their own at times. There was absoultely nothing wrong with the facility. So let me try this again: Don't lose your sanity or precious time, go to Brian Carnes at VW Downtown LA. He's a straight shooter. I sincerely thought all salesman were dishonest and unpleasant until I had he pleasure of dealing with him. Great!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Experience

Don't lose your sanity or time, and go to Brandon Carnes at VW Downtown LA. He was straight forward from the get go. A rarity!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Perfect Sales Experience

Don't lose your sanity or precious time, go to Brian Carnes at VW Downtown LA. He's a straight shooter. I sincerely thought all salesman were dishonest and unpleasant until I had he pleasure of dealing with him. Great!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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