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Volkswagen of Downtown LA

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (55 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (55 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volkswagen of Downtown LA from DealerRater.

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Brandon Carnes is GREAT

leased a car through Brandon, the internet sales manager. I HIGHLY recommend going through him. the process was painless and he got me a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful car buying experience

Wonderful car buying experience. Sevan was very helpful and answered all of my questions. From start to finish this was the best and most pleasant car buying experience I've ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dishonest Dealer

Agreed on all cash price in advance. Drove to dealer mid-afternoon Memorial Day. Checked out car, transaction approved. Then sat in the dealership waiting area for 2 hours before getting into credit. They also forced me to fill out a credit application and ran a credit report on me just to accept a cash transaction. They refused to accept my payment without a credit report. The sales manager was an ignorant, and not too bright guy who was used to pushing people around, and not too politely. Very unpleasant experience. John

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pleasant Experience

Worked with salesman Dave Erickson. He was very pleasant and straight forward, going the extra mile to find the exact vehicle we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful Experience

We were pleasantly surprised with the whole process. Perry Makwana at Downtown LA Audio Volkswagon helped us find the car we needed with no pushy salesmen antics that you always hear about or have inevitably experienced in the past. He was honest straightforward and seemed to have an understanding of when we needed to discuss things alone and yet was there when we needed him to be. Since purchasing the car Perry has made himself fully available to any and all our questions. I strongly recommend this dealership!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

thank you for the kind words and enjoy your new vehicle. Roger Chammas