Gurley Leep Subaru

My experience Gurley Leep has always been great. The manager Zach in the service department is very personable and is always eager to answer any questions the customer may have. I always enjoy going to this dealer for my vehicle purchase, body repair, and of course vehicle service. Thanks again Gurley Leep for a pleasurable experience!

If there was another Subaru closer I would have purchased car from another dealership. Employee not very well trained. Had to call dealership to see when car was ready to be picked up. Never had a great experience at Gurley Leep

Once upon a time. it was my pattern to take my Subaru here. However, when my timing belt was changed, someone decided not to mention or change out my water pump. I lost my transmission thanks to Gurley Leep. They never even apologized at all. They just decided “those are the breaks” customer. How can we trust if the Dealership fails to do the proper work, does not review appropriate work, and just writes it off their mistakes on the customers?

Just purchased 2021 Outback from Jim Yoshi a salesman at Gurley Leep Subaru. Actually, it was the 4th Subaru purchase. Always had a good buying experience and service over the years. If I live long enough I might make it 5 purchases.

I LOVE my Crosstrek! 2nd leasing with them. Salesperson, Janet B is professional and not pushy (like most salespeople), extremely knowledgeable and very friendly. Process from start to finish was exceptionally painless. Service dept is awesome. (Only needed them for my maintainence package) Very informative and they take their time answering all of my questions. I recommend getting a Crosstrek to all my coworkers, and everyone, actually...(especially when they get stuck in the snow) and tell them to ask for Janet. I won't go anywhere else.

Friendly and fast service. Very accommodating to get my car in when it was convenient for me. Love that they do car washes after serving.

Management and sales did a good job of working through some problems so that I was able to get exactly the car I wanted.

Took my wife's Subaru Outback in to investigate the engine running rough and some weird transmission sounds when it was under load. Our mistake was we gave the service department a blank check - go fix whatever it is and let us know what the bill will be later. I've trusted past service managers I've worked with when I give them the carte blanche go-ahead. Unfortunately, Gurley Leep charged me $3k. "Okay, that's fine," I said to myself, "as long as the problem is fixed." As we were driving out of the lot, we noticed the exact same problems as what we came in with. We turned around and they said, "Oh, we didn't notice all THESE things that are also wrong with your vehicle. That will be another $3k." That first $3K was the only time in my life I had ever taken on credit card debt. I didn't feel like letting them screw us over again. So I sold the Subaru and my wife has been happily driving a Chevy ever since. Gates is way better. Either Gurley Leep is incompetent, dishonest or both. In any case, don't give them your business.

Went in for an appointment and gypped me with alignment by charging $139.95. Told the tech that in the TV SCREEN I SIDE THE WAITING ROOM says $90.00 how come the bill is $139.95. Tech says I DONT KNOW WHY. I looked at the tech and said again and tech is like “I can’t do anything, this is our price”. Just one wiper blade on passenger side costs $25.00. So much better to go inside the Subaru store and buy it yourself for just $15.00. This dealership is a rip-off and do not serve the customers with integrity and honesty. Be careful when taking your car for service. A complete rip-off place.

We worked with Janet Benson for a Subaru. She was extremely accommodative, professional and prompt. She was honest, went through the details of each make of Subaru without pushing us for a purchase. We ended up buying another model but would come back to her if buying a Subaru in the future.