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Lithia Toyota of Billings

(1,272 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 504-6087 (888) 504-6087
Used (888) 836-0224 (888) 836-0224
Service (888) 461-9896 (888) 461-9896

Reviews

(1,272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Billings from DealerRater.

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Quality

The service staff completed all requested maintenance is a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service review

ALWAYS!! Great friendly service. I've always had excellent service done right --The first time.!! :) Would love if they would change the name to MY name first and on mailers etc. It is MY car not my husbands!! ;)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Friendly & Professional

We had a very good car purchasing experience with Jerry today at Lithia Toyota in Billings. He was informative, helpful and understanding as we negotiated to a successful trade-in of our Highlander and purchase of a used Honda CRV-EX. Thank you all who worked with us to provide a personal, non-intimidating experience. We will recommend your dealership to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Excellent service

Just took delivery on my first ever brand new vehicle. Lithia Toyota and salesman, Jerry McKeen, were both outstanding. Jerry patiently guided me successfully thru what has been a 3 year project to find and select the perfect SUV. I met with him and with Mgr. Pat many, many times during that 3 year period and found them to be honest, knowledgeable, and supportive. I highly recommend Lithia Toyota of Billings, and especially Mr. Jerry McKeen, if you are looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Quality service center with honest mechanics

Paul B and his team is the reason we purchase Toyotas, and will continue to do so. A quality mechanic that does exceptional work!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Car service

Great service. We felt the salesman listened to us and found us the right car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Honest & Up front

In the past, I have always dreaded working with a dealership. Jerry McKeen made my car buying experience smooth and easy. One of the most honest car salesman I have ever met! Left happy and content with the vehicle I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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service on my Tacoma

they did a great job, very professional and pretty fast, although, I didn't get any wash job or detailed service, thanks for the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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oil change

They were able to get me in and out in 1/2 hour , very fast and inform me that I should replace my air filters- no pressure that I need them right away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Owner

Ordered a part and was in with 3 days and the repair took about an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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