Reviews
Quality
The service staff completed all requested maintenance is a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service review
ALWAYS!! Great friendly service. I've always had excellent service done right --The first time.!! :) Would love if they would change the name to MY name first and on mailers etc. It is MY car not my husbands!! ;)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly & Professional
We had a very good car purchasing experience with Jerry today at Lithia Toyota in Billings. He was informative, helpful and understanding as we negotiated to a successful trade-in of our Highlander and purchase of a used Honda CRV-EX. Thank you all who worked with us to provide a personal, non-intimidating experience. We will recommend your dealership to others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent service
Just took delivery on my first ever brand new vehicle. Lithia Toyota and salesman, Jerry McKeen, were both outstanding. Jerry patiently guided me successfully thru what has been a 3 year project to find and select the perfect SUV. I met with him and with Mgr. Pat many, many times during that 3 year period and found them to be honest, knowledgeable, and supportive. I highly recommend Lithia Toyota of Billings, and especially Mr. Jerry McKeen, if you are looking to purchase a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Quality service center with honest mechanics
Paul B and his team is the reason we purchase Toyotas, and will continue to do so. A quality mechanic that does exceptional work!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Car service
Great service. We felt the salesman listened to us and found us the right car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Honest & Up front
In the past, I have always dreaded working with a dealership. Jerry McKeen made my car buying experience smooth and easy. One of the most honest car salesman I have ever met! Left happy and content with the vehicle I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
service on my Tacoma
they did a great job, very professional and pretty fast, although, I didn't get any wash job or detailed service, thanks for the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
oil change
They were able to get me in and out in 1/2 hour , very fast and inform me that I should replace my air filters- no pressure that I need them right away.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Owner
Ordered a part and was in with 3 days and the repair took about an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
