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Lithia Toyota of Billings

(1,272 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 504-6087 (888) 504-6087
Used (888) 836-0224 (888) 836-0224
Service (888) 461-9896 (888) 461-9896

Reviews

(1,272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Billings from DealerRater.

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Amazing!

Clinton Shelton was amazing! He put in extra time to get us into a 2013 chevy impala. We had such bad luck everywhere else, he was absolutely amazing. We will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good customer service friendly people

I always go to Lithia Toyota because they get me in and out fast for Noyle change and they know me and they know my vehicle in this service is above and beyond any service I've ever experienced

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Routine Maintenance

Kevin was exceptional to work with. He was thorough and informative in what was required for the mileage on the vehicle and broke down the pricing accordingly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Robert is the BEST

I love toyota - Robert in service is the best - always takes care of us - I like the idea of the gal infront that takes all the information ( kudos on that idea) my ONLY complaint is the hard to get appts and having to call the stupid call center if you do not have the local number ( needs to go back to the old days call and make an appt with a real person ( local) or make an appt for the oil change ONLINE with times that are open ) that would make it easy for everyone - Lee and Gina Branstetter

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Rick Nickels, sales; Jhevon McMillan, Finance Manager

Both of these folks were very professional and very helpful! Both spent a lot of time with us and were very friendly. Next time we are in the market for a new Toyota we will be back!!! (This was our 5th Toyota and we have been driving them since 1998 - great cars!)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent as usual we will buy again!

Painless purchase from sales thru finance, all involved were exceptional? We have purchased several vehicles here and are always treated fairly and professionally. Lithia Toyota is our only stop for vehicle purchasing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

gene gaut

my car was broke down and they took great care of me on the timely repair of my car, work done right the first time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Customer Service

From the very first contact with Lithia service personnel to the final check out the impression given by all the service people was that your satisfaction as a customer is very important.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Chawn and Brittany at Billings Toyota

Chawn and Brittany were awesome! They helped me get my dream car and made the process very easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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owner

everything about the service done was exceptional. The people kept me up to date on the service and repairs as they were being completed. the job was finished sooner than expected and done completely and properly while waited. all the service personnel were very friendly and answered my questions to my satisfaction. I rate all aspects of the service department excellent as they have been for the last 4 Toyotas i have had.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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