BMW of Silver Spring

The most painful car service experience ever. dont trust Joe, his bad mechanics will destroy the quality and integrity of your car, and he will gaslight you about it. At the end he will tell you to diagnose the problems of your own car and then he'll ask you to call him back when you figure it out. When you call the number will be disconnected. Considering he had my car for 4 months, charged me $7000 and the mechanic that worked on it allegedly disappeared, I never saw him again. feels like a scam. I have been trying to get my car issues solved for the last 2 years after his people held my car and "fixed" it for 4 months. Dont trust him. dont risk your car!

Nick is a real asset to the Sales team there a BMW of Silver Spring. He helped me stay calm and actively brain-stormed with me to find a solution to something I saw as a possible show-stopper. I appreciate his patience, knowledge and attentiveness throughout the process. He even asked me to let him know when I made it back to PA safely that evening, and that was very much appreciated and unexpected! THANK YOU NICK! The dealership as a whole was good to work with and I would highly recommend.

Abiola was incredibly efficient and a terrific representative for Silver Spring BMW. I never waited for a callback; he was amazingly responsive and answered every single question and concern I had. I had done my homework and he respected my research, matching the best offer I received elsewhere. This is my very first BMW, and the best thing about the process of buying it was that Abiola shared my enthusiasm and excitement from beginning to end. He sent AP with a last-minute home delivery, which was the icing on the cake. I LOVE MY BMW

Outstanding! I honestly cannot say enough good things about my experience at BMW of Silver Spring, especially working with Nick. Buying a car can often be a stressful, exhausting, and frustrating process, but Nick completely changed that experience for me. He was personable, kind, patient, knowledgeable, and genuinely easy to work with. He made the entire process feel effortless and, somehow, actually enjoyable. Nick never made me feel pressured or like I was just another sale. He took the time to answer my questions, made sure I understood everything, and was incredibly responsive throughout the process. I truly felt like he cared about making sure I had a great experience, not just about getting the deal done. I also want to recognize the rest of the team I interacted with. Osama in Finance was fantastic and made that part of the process straightforward and painless. Tholu was also very kind and helpful. Even the secretary at the front desk was warm and welcoming. Every person I encountered at BMW of Silver Spring was professional, friendly, and genuinely pleasant. That says a lot about the culture of a dealership. I went into this expecting the typical car-buying experience and left genuinely impressed. Nick in particular deserves a huge thank-you for making what can be a painful process feel easy, comfortable, and enjoyable. I would absolutely recommend Nick and the entire team to anyone looking for a BMW. I couldn't be happier with my experience! As a first time BMW owner, I'm so happy with my purchase and will definitely be back.

Both Nick and the dealership were very customer oriented. Nick kept me informed from the time I ordered the car in the factory until delivery.

Bridgett personally called me to address my inquiry later in the day after I sent the email. To me, that’s good service.

Tom!!! Thank you very much great sales man even better with the knowledge of BMW!! He was hands on from start to finish!

Had a great experience working with Tom at BMW. He was professional, knowledgeable, straightforward, and made the entire buying process easy and stress-free. I really appreciated his communication and attention throughout the process. Highly recommend Tom if you’re looking for a BMW!

Tom Bishop and his entire team at BMW of Silver Spring Maryland are the best I’ve dealt with so far. Tom in fact has sold me an X3 and an X2 so far. I’ve been very happy with each of the cars as well as the performance of all of the team members at BMW of Silver Spring. They are my dealership of choice.

Exceptional, exceptional, exceptional, describe my experience with Desirea . She knew their role and performed it well, contributing to a smooth collaboration and successful project outcomes.