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Hendrick Kia of Cary

(798 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award

Reviews

(798 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Kia of Cary from DealerRater.

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Best Customer service ever.

Best Customer service ever. It felt like home far from home. The communicating was so natural, you'd think I have known these people for ages. Marwan, Brian, Lance, thank you for making the process seamless. Oh BTW Marwan, I could have gone to any dealership, but the moment I pulled up, I watched you and you were ready to help me find what I was looking for. You were patient with me, listened to me, answered the questions I had and kept it professional while making the car buying process fun. I would come back 100 times more if I could. Thanks again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Happy Camper, we are so happy to read such a great review about Hendrick Kia of Cary!

Top notch service at Hendrick Kia of Cary!

Top notch service at Hendrick Kia of Cary!! Ronnie Harris is the absolute best salesman there is!! A special thank you to Matthew and Josh for their help with a smooth buying process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tamara G., we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Kia of Cary.

John Choi was great!

John Choi was great! We traveled to get to dealership and he had everything ready and waiting on us when we got! Made the experience really enjoyable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Michael, we are glad we could help!

We bought a Kia Carnival from Jon Choi!

We bought a Kia Carnival from Jon Choi! He was great to work with. We were about a hour and half away and had everything ready to go when we got there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

A Wishon, we really appreciate your feedback!

Great service and great cars.

Great service and great cars. D'Anthony was fantastic to work with throughout the process, and would highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ca, we really appreciate your feedback!

We bought our Carnival with these guys a little over a

We bought our Carnival with these guys a little over a year ago. I went back recently looking for another vehicle and worked with AJ. He admitted being newish in his role but was willing to help with any info and questions I had. He was polite, pleasant and professional. I have yet to commit to a new car but he’s continued to follow up and offer his assistance. Overall a nice experience with he and the team at Hendrick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Cb, thank you; we appreciate your feedback!

D’Anthony was fantastic to work with!

D’Anthony was fantastic to work with! He was friendly and very attentive. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

J, we really appreciate your positive review!

Everyone I dealt with was professional and courteous!

Everyone I dealt with was professional and courteous!! The facility provided beverages and a very comfortable area to be seated while waiting. Overall the experience was excellent!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rodney Devellis, we are so pleased you enjoyed your visit to Hendrick Kia of Cary!

In love with my new car!

In love with my new car!!! I had the pleasure of working with Sebastian Jervis and Mustafa Aziz to purchase my beautiful, new Kia Carnival. Sebastian and the whole Kia team were patient and never pushy when I came back time after time to select the perfect car, test drive it, and answer ALL my Qs - no matter how big or small. They even went so far as to answer Qs about the number of Star connectors and modules within the vehicle and allowed me to talk with the service manager. In the end, they gave me an above asking price value for my old vehicle, negotiated an excellent price for the new, and accommodated me with a special detail request. I cannot thank them enough and they truly went above and beyond what I have ever experienced. I get to now drive an amazing car, that looks fantastic, drives even better, and I didn’t have to sell a kidney to pay for it. Thank you, Hendrick Kia!!! Customer for life.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Sam Burke, thank you so much for your high rating!

Very good experience.

Very good experience. Blake was very helpful. 10 stars for him. He is very passionate. Quality replacement of tire. I went without appointment but they still accommodated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Syed, thank you for your kind words and this wonderful review!